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Front Office Administration Officer / Customer Care Officer Job in Kenya

Front Office Administration Officer / Customer Care Officer – (Micro Credit and SME)

The Front Office Admin Officer - Through teamwork will effectively handle customers and guests reception & office administration  in order to ensure all queries are well handled and customer satisfaction met while ensuring maximum support to the branch teams. 

This position reports to the Branch Manager.

Key Duties

  • Understanding the company’s products and be able to articulate correct information to customers.
  • Attracts potential customers by answering to product and service questions; suggesting information about other products and services.
  • Use telephones to reach out to customers.
  • Answer questions about products features.
  • Escalate all customer complaints and problems to relevant department.
  • Inform customer of deals and promotions.
  • Work with Customer Service Manager to ensure high quality service is being delivered.
  • Compile branch level reports on overall customer satisfaction.
  • Ensure cleanliness is maintained in the branch and tea served for the branch staff.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Clear accent
  • Good command of English & Kiswahili
  • Energetic with a passion for customer service
  • Ability to work under pressure with little supervision
  • Good Communication and interpersonal skills
  • Knowledge of customer service and practices
Minimum qualification and experience required:
  • Diploma/Certificate in  in business/credit management/marketing/customer service/sales or related field.
  • Lending and relationship management experience in the microfinance industry .
  • At least two (2) years’ experience in office administration or customer service.
If you meet the above requirements, please apply in confidence to 

Deadline of application is August 20th, 2014, indicating your current and expected remuneration.

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