Technician Job in Kenya


Job Title: Technician

Reports to: Operations Manager.

Position Overview

Our client is an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service.

The incumbent will provide our customers seamless, consistent and secure access to the applications and systems they need to do their job – from anywhere and on multiple applications.

We endeavour to build and maintain a motivated, capable workforce who are proud to work for our clients and able to deliver our commercial strategy.

This position involves dealing with Internal and External customers to improve business profitability and may be assigned to support a Client account relations role.

Job Responsibilities

Being the Technician – Information Technology, you are Directly Accountable for:
1.    Project Assigned
  • Play an active role in the planning and implementation of IT related projects and call outs.
  • Conclusively resolve clients in problems arising in N-Computing, Access points, Server and cyberoam issues problems in a timely manner
  • Ensuring that job cards for such call outs are well filled and returned to the office within 24 hours for invoicing.
  • Contribute to project efficiency by recommending ideas that facilitate the positive development of a project.
  • Perform equipment installation on voice and data communications equipment, software, hardware and networks in customer sites throughout Africa.
  • Ensure that tools and products required for successful completion of a project are readily available by advising the procurement office in a timely manner.
2.    Internal Operations
  • Troubleshoot all hardware and software for users in case of problems and resolve the same.
  • Communication with customer internal stakeholders.
  • Monitoring all services, systems and applications using the available tools.
  • Incidents recording and tracking
  • Training end users on the various applications to maximize utilization of IT resources.
  • Liaising with all departments to provide total ICT solutions based on user needs.
3.    Customer Service
  • Respond to any customer queries by directing their issues to the concerned manager and ensuring that the matter is resolved.
  • Be the brand ambassador of the company by ensuring that services at the customer’s premises exceed their expectations.
  • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers.
  • Provide timely and accurate Management Information as agreed or on request
  • Perform ICT role in line with the Job Description and in line with the Human Resource’s code of conduct.
4.    Administrative Functions
  • Training new staff on ICT protocols company ICT policies to ensure effective client service.
  • Read, understand and apply all the ICT and other Policies and Procedures.
Qualifications
Academic Qualifications
  • Bachelor’s Degree in Business Information Technology / Telecommunication and Information Technology / Computer  Engineering / Computer science or a Higher National Diploma in Information Technology or a Minimum 2 years’ Information technology industry experience.
  • Extensive certification in Professional Information Technology courses: CISCO, Cyberoam, Dell, HP a MUST.
Knowledge Requirements
  • Project Management and Audit Reviews
  • Servers and Networking Systems Design and Integration
  • Switching and Routing
  • Products Knowledge
  • Servers Installation & Configuration.
Personal Attributes
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Environmental 
Job Requirements and Working Conditions
  • This position includes outside travel to customers’ premises for the purpose of on-site systems installation, testing, troubleshooting and repair.
  • Occasional evening and weekend work to meet deadlines.
  • Standing for extended periods of time.
  • Dexterity of hands and fingers to operate power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Disclaimer

Candidates who do not meet the minimum requirements stated above need not apply.

Only candidates fulfilling the requirements of the positions should email their application together with a detailed and updated CV, indicating your availability, expected and current salary via email to: therecruiter@dafinaconsultants.com

On the Subject line clearly indicate “Technician”.  Deadline for application is 17th May 2013.