KENCALL BPO Centre
Customer Service Representatives (International Inbound)
KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.
We offer unrivalled experience in various areas i.e. customer service, customer
acquisition and telesales, technical support, web support services and
BPO. KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.
KenCall also provides
a vast array of consulting services to the global market in Contact Center
consulting, human capital development, recruitment and technology services.
Our business is built upon world-class technology infrastructure and operations.
Our business is built upon world-class technology infrastructure and operations.
Providing clients with
world class operations, KenCall focuses on developing high skilled employees
with an in-depth understanding of client business, products and services.
Our quality assurance
processes and intensive, world class training ensures that our services meet
and exceed client expectations.
We continually strive for excellence across all areas of business.
Our constant focus on
delivering quality and client understanding has brought both domestic and
international acclaim, including CCF Call Center Awards for Best Non-European
BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus
European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya
(2011).
We are currently looking for dedicated, energetic and proactive individuals to join our Call Center Customer Service Representatives Team for an inbound international account to service calls from an American corporate.
For consideration for this position, one must clearly demonstrate the following:
- Superior
customer service skills and ability to maintain positive working
relationships
- Solid
organizational skills
- Great
attention to details
- Ability
to multi-task
- Strong
work ethic.
- Ability
to manage complex order processing and data input
- Ability
to maintain confidentiality at all times
- Must be
highly motivated and committed to achieving results
- Ability
to work under little supervision while meeting deliverables
- Ability
to work in a team environment, as well as independently
- Excellent
communication skills; written and verbal.
- Flexibility
to work in shifts including weekend and nightshifts.
- Must be
willing to work in a diverse, dynamic environment and want to be part of a
super-skilled and fun team.
Educational Qualification & other
requirements:
- Must
have a clear neutral accent with an American orientation
- Must
have an excellent command of English
- University
degree/ College Diploma in a related field
- Preferably
have experience in Customer Service in a Contact Centre.
Please Note:
This is an American
Inbound Customer Service Account. Only candidates with neutral and American
accents need apply.
To apply for this position, please call 0711035160 and leave your name, number and the reasons why you would like to work at KenCall and we will get back to you.
Note:
To apply for this position, please call 0711035160 and leave your name, number and the reasons why you would like to work at KenCall and we will get back to you.
Note:
All interested
applicants should also apply through our website (www.kencall.com) by filling
an online application form via the link below. Only qualified candidates will
be contacted
http://www.kencall.com/cats/careers/index.php?m=careers&p=showAll
http://www.kencall.com/cats/careers/index.php?m=careers&p=showAll
If the link is not
working, copy and paste the link into your browser. You can also apply via the
KenCall Career Center at www.kencall.com