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Customer Service Representatives Jobs in Kenya


KENCALL BPO Centre Customer Service Representatives (International Inbound)

KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.

We offer unrivalled experience in various areas i.e. customer service, customer acquisition and telesales, technical support, web support services and BPO. 

KenCall also provides a vast array of consulting services to the global market in Contact Center consulting, human capital development, recruitment and technology services.

Our business is built upon world-class technology infrastructure and operations. 

Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services. 

Our quality assurance processes and intensive, world class training ensures that our services meet and exceed client expectations.

We continually strive for excellence across all areas of business. 

Our constant focus on delivering quality and client understanding has brought both domestic and international acclaim, including CCF Call Center Awards for Best Non-European BPO Centre (2009), the Highest Commendation Award at the Call Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO Center in Kenya (2011).

We are currently looking for dedicated, energetic and proactive individuals to join our Call Center Customer Service Representatives Team for an inbound international account to service calls from an American corporate.

For consideration for this position, one must clearly demonstrate the following:
  • Superior customer service skills and ability to maintain positive working relationships
  • Solid organizational skills
  • Great attention to details
  • Ability to multi-task
  • Strong work ethic.
  • Ability to manage complex order processing and data input
  • Ability to maintain confidentiality at all times
  • Must be highly motivated and committed to achieving results
  • Ability to work under little supervision while meeting deliverables
  • Ability to work in a team environment, as well as independently
  • Excellent communication skills; written and verbal.
  • Flexibility to work in shifts including weekend and nightshifts.
  • Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.
Educational Qualification & other requirements:
  • Must have a clear neutral accent with an American orientation
  • Must have an excellent command of English
  • University degree/ College Diploma in a related field
  • Preferably have experience in Customer Service in a Contact Centre.
Please Note:  

This is an American Inbound Customer Service Account. Only candidates with neutral and American accents need apply.


To apply for this position, please call 0711035160 and leave your name, number and the reasons why you would like to work at KenCall and we will get back to you.

Note: 

All interested applicants should also apply through our website (www.kencall.com) by filling an online application form via the link below. Only qualified candidates will be contacted
http://www.kencall.com/cats/careers/index.php?m=careers&p=showAll
 
If the link is not working, copy and paste the link into your browser. You can also apply via the KenCall Career Center at www.kencall.com

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