Join the most
recognizable hotel brand in virtually every region of the world.
From the desks of our award-winning hotels to event planning in exotic locations, there may be a hotel job for you.
Your exceptional
experience with Hilton Worldwide begins with the exploration of this
opportunity.
Food and Beverage Manager
Job No. HIL009M7
Work Location - Hilton Nairobi
Principle Responsibilities & Position Purpose:
Food & Beverage
Manager is responsible for managing operations of all Food & Beverage
outlets to deliver an excellent guest and member experience while training team
members and working within budgeted guidelines.
Essential Functions:
Specifically, the successful candidate will be responsible for performing the following tasks to the highest standards:
- Manage
all Food & Beverage Outlet operations.
- Maintain
exceptional levels of customer service.
- Ensure
compliance of brand standards.
- Recruit,
manage, train and develop the F & B team.
- Work
within budgeted guidelines in relation to Food, Liquor Costs and Payroll.
- Set
departmental targets and objectives, work schedules, budgets, and policies
and procedures.
- Develop
menus with other members of F & B team.
- Accountable
for monthly stock takes.
- Incentivise
team members to maximize sales and revenue.
- Carry
out annual and mid-year appraisals with Managers under your
responsibility.
- Evaluate
guest satisfaction levels with a focus on continuous improvement.
Qualification Standards:
- Degree
in Hotel management or equivalent qualification.
- Minimum
of 7 years experience, 3 years of which must be international experience.
- Experience
in a 5 star hotel setting will be an added advantage.
- Passion
for delivering exceptional levels of guest service.
Specific Job Knowledge, Skills and Abilities:
- Thorough
knowledge of food and beverage operations including foods, beverages,
supervisory aspects, service techniques, and guest interaction.
- Ability
to communicate in English, both orally and in writing, with guests and
employees, some of whom will require high levels of patience, tact, and
diplomacy to defuse anger and to collect accurate information and to
resolve problems.
- Ability
to work under pressure and deal with stressful situations during busy
periods.
- Ability
to access and accurately input information using a moderately complex
computer system.
Application Process:
Excellent future career opportunities are available within the organization. Compensation and benefits are commensurate with background and experience.
Interested candidates
are invited to apply through:
www.hiltonworldwide.com/careers
before end of day 25th October 2012.
Hilton Nairobi is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.
