We are a blue chip company. a leader in the ICT
sector.
Due to expansion and growth, the following positions have arisen in our organization:
Operations Supervisor
Service delivery requirements include:
Due to expansion and growth, the following positions have arisen in our organization:
Operations Supervisor
Service delivery requirements include:
- Effective
management of the call centre and reception area
- Efficient
management of all activities in a very busy banking hall
- Resolution
of customer queries
- Improvement
and enforcement of processes and procedures
- Staff
coaching
- Monitoring
overall QA results to identify trends, training and process improvement
opportunities
- On-going
training and development of staff and on-going liaison with other
departments and group companies for effective service delivery
- This
position requires a self-starter who possesses a desire to make things
happen and about 5 years of working experience in some supervisory level
- Experience
in technology oriented service _rms, mobile telephony, BPO call centres
etc will be an added advantage
- The
applicant must have excellent oral and written communication skills,
excellent interpersonal skills and an ability to motivate to produce
results
- A
University business degree is a pre-requisite
Call Centre - Customer Service Representatives
This position requires someone with telesales and call centre experience, a self starter, a team player and passion for customer service.
Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.
The position entails
This position requires someone with telesales and call centre experience, a self starter, a team player and passion for customer service.
Experience at technology oriented service firms; Mobile telephony, BPO call centres, will be an added advantage. The applicants must have excellent oral and written communication skills. A Business Diploma is a pre-requisite.
The position entails
- Providing
customers with product and service information
- Answering
phone calls and responding to customer requests and orders
- Completing
customer call logs and related reports
- Identifying,
research, and resolving customer issues using the computer systems &
present reports
- Ability
to work in any of the operations sections; including call centre, reception,
front counter/cashier hall, client liaison and enable desk will be an
added advantage
mcarecruitment@gmail.com
Closing date: 28th October 2011
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