Safaricom Dealer Order Processing Co-ordinator

Supply Chain, a department within the Supply Chain & Administration Division of Safaricom Ltd is responsible for purchasing and management of all company stocks.

To build on the existing team of professionals, the department is now looking to fill the following position.

Dealer Order Processing Co-ordinator
Ref: SC&A- DOPC– SEP-10

Reporting to the Logistics Manager, job holder’s key responsibilities will be:
  • Ensure timely processing and delivery of retail orders;
  • Ensure delivery costs to retail shops are optimized by defining the economic order quantities for each order and product by time period;
  • Ensure stock availability and eliminate out of stocks;

  • Resolve Customer Complaints & Queries by co-ordinating all internal parties in delighting customers;
  • Ensure effective use of ERP systems;
  • Ensure Dealer returns are processed in the system and avoid stock obsolescence;
  • Create working roster for Dealer Order Processing Team and deploy SMART objectives to direct reports;
  • Coordinate with Golden Numbers Team and Safaricom Business on number reservation and request fulfilment;
  • Produce accurate and timely reports in accordance with the Supply Chain and Administration metrics framework.
The ideal candidate should possess the following skills and competencies:
  • A Bachelors degree in IT, Business Management or equivalent;
  • At least 3 years work experience of which 1 year should be in a Supply Chain Function, specifically Supply Chain Operations, Sales Order Administration, or Dealer Management;
  • Professional qualification in Supply Chain Certification and Project Management will be an added advantage;
  • Excellent hands-on knowledge of Sales Order Administration;
  • Excellent understanding of Customer Service Principles;
  • IT Knowledge of ERP e.g. Oracle Order Management & Inventory; as well as Office Productivity Package;
  • Excellent problem solving and analytical skills with good evaluative skills and ability to think critically;
  • A highly innovative, results oriented individual with excellent organizational skills;
  • A proven team player with excellent communication and interpersonal skills and ability to network.
If you meet the requirements and are self driven, proactive, highly innovative and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.

All applications must be delivered on or before Monday, 13th September 2010.

The Senior Manager – Talent Acquisition,
Safaricom Limited.

Via email to: hr@safaricom.co.ke


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