Duties and responsibilities:
- Managing large amounts of inbound calls
in a timely manner
- Following current procedures when
transferring a call to another member of staff for specialist advice.
- Ensuring that customers are advised of
alternative communication methods.
- Identifying customers’ needs, clarifying
information, and providing solutions and/or alternatives
- Keep record of all calls received in our
call center database in a comprehensible way
- Meet personal/team qualitative and
quantitative targets
- Dealing with all calls and enquiries
received within the Campus in line with the University’s policies and
procedures.
- Liaising with colleagues in relevant
offices so as to resolve inquiries appropriately.
Requirements
Skills
- Strong phone and verbal communication
skills along with active listening
- Customer focus and adaptability to
different personality types
- Ability to multi-task, set priorities and
manage time effectively
Qualification
Education and Experience
Must have:
- Bachelor’s degree
Communication/Marketing/Public relations or in any other related area of
specialization
- One (1) year experience in a customer
support role
- Must be Computer Literate.;
OR
- Higher National Diploma in relevant area
of specialization
- 2 years’ experience in Grade 7 at MKU or
at a similar position in a recognized academic institution.
- Previous experience in a customer support
role
- Must be Computer Literate.;
OR
- Diploma in Public
Relations/Marketing/Mass Communication or in any other relevant area of
specialization.
- 2 years’ experience in Grade 7 within MKU
or at a similar position in a recognized academic institution.
- Previous experience in a customer support
role
- Must be Computer Literate.;
How To Apply