Job Title: Front Office Agent
Hiring Organization: Fairmont
Hotel
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/08/2024
Nestled
in the lush foothills of Mount Kenya offering 100 luxury rooms, surrounded by
beautiful forests and conservancies(Ol-Pejeta, Solio to name a few) . The hotel
features a prestigious main structure that reflects the 1950’s colonial
architectural design with a luxury country club feel, complemented by
independent quaint cottages, including William Holden’s original cottage which
offers breathtaking views of the mountain.
The hotel
guests can indulge in an array of exciting outdoor activities including animal
orphanage visits, destination dining, bongo tracking, horse riding in the
forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and
open fire dinner concepts at the foothills of the Mountain. Moreover, the
F&B offerings include an all-day dining restaurant, a fine dining grill
restaurant, a bar, and banquets/wedding destinations.
Job
Description
We are
looking to grow our team and engage a highly motivated and passionate Front
Office Agent/Cashier who will work closely with the team to drive and deliver
on the Fairmont promise, turning moments into memories.
First
impressions are everything! As a Front Office Agent, you will take care of the
guests from the moment they arrive through to their departure by ensuring they
have a memorable experience with us.
Reporting
to the Rooms Division Manager and Assistant Front Office Manager,
responsibilities and essential job functions include but are not limited to the
following:
- Consistently
offer professional, friendly and engaging service.
- Greet,
check in and settle guest accounts while ensuring all service standards
are followed
- Maintain
accurate records of daily transactions and cash handling, which includes
currency exchange and balancing a float
- Handle
guest requests, questions and concerns effectively and promptly
- Promote
a professional team environment
- Follow
department policies, procedures and service standards
- Performs
any and all other tasks assigned by management
- Upholds
the highest standard of internal and external customer service at all
times
- Take
initiative to add a personalized experience
- Proudly
promote the hotel facilities, looking for opportunities to enhance a
guest’s stay through up-selling
Qualifications
- Proficient
in the English Language (verbal & written), second language is an
asset
- Previous
experience and knowledge of Property Manager is an asset
- Required
knowledge of Windows’ Office Suite
- Must
be able to handle multiple tasks in a dynamic, fast-paced environment
- Ability
to focus attention on guest needs, remaining calm and courteous at all
times
- Strong
interpersonal and problem solving abilities
- Able
to stand for long periods, at least 8 hours per shift
Additional
Information
- Employee
benefit card offering discounted rates in Accor worldwide
- Learning
programs through our Academies
- Opportunity
to develop your talent and grow within your property and across the world!
- Ability
to make a difference through our Corporate Social Responsibility
activities, like Planet 21
- Be
part of creating the historic story of rehabilitating and releasing the
rare Mountain Bongo that was heading toward extinction.
- Working
with a hotel rich in history and known for exemplary services while
growing your career
- Work
and learn in a luxury property