Job Title: Teller
Hiring Organization: SBM
Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/08/2024
The
overall purpose of this role is to handle all over the counter transactions and
ensure accuracy, efficiency and customer delight and generate business leads
from daily customer interactions.
Key Responsibilities:
Operations
– 35%
- Ensure
compliance with bank operational and customer care policies and procedures
- Handle
the following in line with Bank’s operating processes.
- Cash
transactions,
- Cheque
processing(Outward and in-house cheque)
- RTGS
and TT transactions
- Electronic
Funds Transfer processing,
- NFI
Collection; manual charges
- Bankers
Cheque Issuance
- Set
up standing instructions
- Expenses
cash payments.
- Supporting
Documents for large cash transactions and incoming funds.
- Conduct
Snap checks.
- Comply
with respective Money Laundering Prevention Procedures and be alert at all
times to unusual or possibly suspicious activity, and report to the
supervisor.
- Cash
Custodian of vault, safety deposit lockers, ATM and branch keys; holding
keys/combinations.
- Carry
out the role of bank signatory within the approved limit and adhere to the
laid down processes and procedures.
- Bank
custodian; Ensure timely opening and closure of the branch; hold the
arming and disarming codes of the branch
- Internal
accounts reconciliations.
- Risk
champion at the branch.
- Submit
Risk and compliance self-assessment(RCSA) report to supervisor for Review
Customer
Service/ Experience – 45%
- Sit
in as the customer service officer.
- Receive
customer instructions, record verify and follow up for action through CRM.
- Ensure
timely resolution of customer queries and offering solutions.
- Escalate
all customer issues not resolved with TAT.
- Open
accounts Via Chap Chap; Confirm the KYC is in order and sign off done
before opening.
- Scan
accounts to AMU.
- Process
Account closure instructions.
- Order
customer Cheque books.
- Avail
customer instrument such as cheque books, pre-paid cards, credit cards and
debit cards within agreed timelines.
- Digital
banking customer set up for online and mobile banking, reset and creation.
- Assisting
in management of the safe deposit locker.
- Safeguard
and promote the Bank’s image at all times.
- Fixed
Deposits; Ensure booking and liquidation of fixed deposits and receipt of
properly mandated instructions from the relevant personnel, to call
clients on FD related issues.
- Customer
Relationship Management/ Business Growth – 10%
- Cross
sell bank products.
- Follow
up and contact clients to activate dormant accounts.
- New
client acquisition.
Human
Resource – 10%
- Work
efficiently as a team in the branch and offer good customer service to
internal customers [staff in support units].
- Sign
off BSC and individual performance targets for the year. Timely
self-appraisal in line with the banks appraisal cycle.
- Attend
set trainings, sharing and application of knowledge learnt.
- Adhere
to leave schedules to achieve Work life balance.
Key
Relationships:
- Customers
of this Position
- Internal
and External Bank customers.
Education
- Bachelor’s
degree in any discipline with a minimum of second class honors upper
division or equivalent.
- Minimum
B- in KCSE or equivalent.
Competencies
required for this Role
- Dynamic,
analytical and self-driven individual with the ability to work under
pressure.
- Good
Communication and interpersonal skills.
- Adhering
to Principles and Values.
