Customer Services Assistant
Mission for Essential Drugs and Supplies
(MEDS) is a Christian not-for-profit organization based in Nairobi, Kenya. It
is a Registered Trust of Kenya Conference of Catholic Bishops (KCCB) and
Christian Health Association of Kenya (CHAK). The Organization’s core mandate
is being a reliable supply chain for quality and affordable Health Products and
Technologies, Quality Assurance and Health Advisory Services. MEDS was
established in 1986 and serves clients in Kenya and other regions in Africa and
beyond.
The position will report to the Customer
Services Supervisor and will be responsible for Booking and keying-in of
customer orders as well as handling enquiries.
Key responsibilities:
- Receive and direct
clients/visitors to various service points.
- Vetting, booking and cancellation
of customer’s orders for efficiency in order processing
- Receive and respond to enquiries
on orders for customer satisfaction
- Receive and document telephone
orders for efficiency in order processing
- Key in booked orders
- Communicate order progress
availability of stocks and out of stocks where applicable for customer
satisfaction.
Job requirements:
- Diploma in Pharmacy or Nursing or
Laboratory Technology or in a similar field
- Proficiency in use of computer
- At least two (2) years’experience
in a busy customer services environment
- Functional skills; customer
services, communication, organizational skills,
- Behavioral competencies and
attitude; integrity, interpersonal relations, attention to detail,
self-driven and amiable.
How to Apply
If you fit this profile, kindly email your
written application and CV to hr@meds.or.ke
By: 21st March
2023
(Only shortlisted candidates will be communicated to)
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