Sacco Operations Managers (4 Positions)
Locations: Nairobi, Kisumu, Mombasa, and Thika
Metropal Sacco is a
co-operative union established under the Ministry of Co-operatives and
Marketing, registered under the Co-operative Society’s Act Cap 490 of the Laws
of Kenya. Currently we have an asset base of over 29 Billion and with over
100,000 members across the country. We have branches in Nairobi, Kisumu, Meru,
Kiambu, Thika, Meru, Eldoret, Nakuru, Kisumu and Mombasa. Besides providing
savings and credit services the SACCO has other business lines like property
management, mortgage services and Metropal Insurance which has been operational
for over 20 years. We are looking for qualified individuals to fit in the
following position across all our branches.
Responsibilities
- Working with all Product Managers to ensure the team
is fully updated and trained on any updates in the products / process
flows
- Work with Product Managers in the development and
testing of new products prior to roll out
- Oversee mapping and product maintenance (end to end)
- Oversee transaction settlement from the various card
schemes • Ensure timely payment of all merchants in EKE’s books
- Support automation initiatives that will drive efficiency
in all cards, mobile and digital platforms
- Oversee end-to-end testing and configuration of all
merchant and pay bill set ups
- Oversee and monitor all the cards, mobile and
digital channels – set up, uptime, transaction tracking
- Oversee ATM, POS and QR code deployment; monitor
uptime and usage
- Supervise and co-ordinate the activities of card
issuance (bouquet of cards issued by the affiliate)
- Supervise and co-ordinate the activities of all the
affiliate digital and mobile products
- Oversee revenue assurance on all cards, mobile and
digital products. Where possible, automate revenue collection and drive
transaction efficiency
- Cash level management – branches, ATMs and mobile
money float (at branch and Head Office); and oversight over the cash
repatriation process
- Oversee and monitor prepaid card float at branches
and head office
- Staff development – To effectively develop staff in
the unit and ensure that there is adequate cover for all roles in the
department
Qualifications
- A Master’s Degree in banking or its equivalent from a recognized institution.
- A Bachelor degree in banking or its equivalent from a recognized institution.
- Minimum
of 3 years banking experience
- At
least 2 years exposure in either (or all) of the following Operations
Units – Card Products & Operations, Retail Operations, Branch
Operations, Digital Channels Operations
- Excellent
oral and written communication skills
- Must be analytical and have proven problem-solving
skills
- In depth knowledge of all the Bank’s products,
procedure and policies
- In depth knowledge of card cycle – transaction,
authorization, settlement
- In depth knowledge of all mobile banking products
(end to end)
- In depth knowledge of monitoring and management of
cash levels (physical and virtual)
- Project Management qualification would be an added
advantage
- Proficiency with Microsoft Office
How To
Apply
If
you believe you are a team player and would be a valuable resource to this ever
growing brand, kindly send your CV and Professional Certificates to careers@metropal.co.ke by February 24th 2023. Only shortlisted candidates will be contacted.
