Duty Manager
Under the guidance of the
Front Office Manager assess, evaluate and ensure that long-term and short-term
of the department are met. Support and assist Front Office and all Departments
in the hotel to ensure a smooth, prompt and effective service to all guests.
Direct and manage Front
Office in absence of the Front Office Manager, respectively Assistant Front
Office Manager.
Key
Responsibilities:
- Ensures
the smooth running of the operations on a day to day basis and in a pro
active manner.
- Ensures
that as per Kempinski Health & Safety Policy the Fire Exits are free
of obstacles.
- Support
and assist all Front Office sections.
- Ensures
that all guests receives prompt, cordial attention and personal
recognition and resolves related problems.
- Inform
and co-ordinate with other operating departments e.g. Housekeeping,
Engineering, Sales and Butlers of Front Office matters which may concern
them.
- Check
all correspondence of the day’s arrivals to familiarize with arrived and
arriving guests and their needs, follows up as required.
- Control
room availability for walk-ins and establishe accountability for guests
departure dates and times.
- Follow
up with Housekeeping any unresolved room discrepancies.
- Maintain
reservation procedures, same day arrivals.
- Check
all arrivals folios, follows up on credit standing of walk-in guests and
validity of account to company instructions.
- Check
all billing instructions and guest credit for accuracy. Follow up
and resolve related issues.
- Maintains
appropriate standards of conduct, dress, uniforms, hygiene, appearance and
posture for all departmental employees.
- Ensures
that all departmental information is kept accurately and up to date.
- Promotes
in house sales and facilities to maximize hotel revenues.
- Understand
and carries out duties in line with Hotel Emergency Procedures.
- Inspects
Front and Back of house for cleanliness, Health & Safety and reports
any faults to concerned departments.
- Inspects
guestrooms on a daily basis.
- Co-ordinates/Assists
security personnel in all related matters.
- Responds
promptly to any operational requests from Front Office and other hotel
departments.
- Attends
to referred and unsolved problematic situations.
- Co-ordinates
and assists with accommodation and transportation of guests in overbooked
situations.
- Completes
VIP, delegations and group leaders welcome and farewell as appropriate.
- Conduct
efficient hand-over with coming Manager.
- Additional
responsibilities and tasks can be added at any time according to the needs
of the business and of the hotel.
Desired Skills and
Qualifications:
- Degree/Diploma
in Hotel Management/Front Office Operations.
- Four
years experience in a similar role and proven track record may be
considered in lieu of specialised education.
- Minimum
5 years Front Office Supervisory position.Preferable experience as Section
Head in 5-star property.
- Good
Communication skills.
- Knowledge
and experience in the use Fiderio and Opera.
- Proficiency
in Excel and Word.
- Knowledge
in a foreign language will be a distinct advantage.
- Presentable,
well spoken individual.
- Pleasant
and outgoing personality.
- Mature
& Customer focused.
- Excellent
grooming skills and must be well versed in professional and personal
etiquette.
- Fluent
speech skills.
How to Apply
CLICK HERE TO APPLY
