Job Title: Client Relationship Manager – Service
Industry: HR
Services
Reports
to: Managing Partner (MP)
Location: Nairobi
The
role is tasked with ensuring the smooth running of the recruitment business
from sourcing, execution, closing, and ensuring the ongoing relationship with
the clients.
As
such, this role requires an individual with strong entrepreneurial skills,
excellent relationship management, effective leadership, and organizational
skills and the ability to handle multiple projects and deliver in a fast-paced
environment.
The
job holder should possess a high EQ. High energy levels are desired.
Major
Responsibilities:
· Attending presentations for roles paying more than 100K
· Ensuring
that clients sign contracts before the start of any recruitment.
· Educating clients on the market status regarding the availability of candidates, salary and statutory obligations.
· Offering
leadership to the account managers by explaining clients’ requirements and
briefs, mentorship and coaching.
· Ensure
constant communication with clients on the recruitment status.
· Work
closely with the M.P. to develop a business strategy quarterly.
· Contacting
at least 5 previous clients daily to cultivate an ongoing relationship.
· Ensure
timely invoicing and collection from clients as per agreement.
Skills
Required:
· Bachelor’s
degree in an arts-based course or related Field.
· Account
Management skills.
· Ability
to engage business owners and senior staff and CEO.
· Excellent
presentation skills.
· Strong
negotiation and persuasion skills.
· Report
writing skills.
· Effective
leadership skills.
· Effective
supervisory skills
· Organizational
skills.
· Time
management skills.
· Entrepreneur
mindset.
· Superior
communication skills – Oral & Written.
Personal
Attributes:
· Energetic
· Pleasant/
people personality
· Ability
to see the bigger picture
· Methodical
but not rigid
· Persistent
but not pushy
· Ability
to take initiative
· Willingness
to learn and try different things
· A
winning attitude
· Self-confident
and Mature
· Team
player
Key
Performance Indicators, KPIs:
· Clients.
Scoring clients by visiting new ones and ensuring we only do business with
clients who meet our criteria
· Collection
within 30 days. Ensure new clients sign recruitment agreements.
· Monthly
meeting with managing partner for business strategy formulation
· Contacting
at least five employers daily to cultivate a relationship and remain top of
mind and ensure repeat business.
Score
Card Areas:
· Client
Relations
· Leadership/Staff
Management
· Recruitment
Management
· Organizational
skills/Follow Through
· Business
Development
· Personal
Branding
How to
Apply
If
you are up to the challenge and possess the necessary qualification and
experience; please send your CV only quoting the job title on the email subject
(Client Relationship Manager – Service) to jobs@corporatestaffing.co.ke on or
before 10th February 2023.
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