Manager ATM Services
The Position
The Manager ATM Services
will be responsible for ensuring that all ATM systems that are deployed in the
bank are properly managed, secured and supported to provide high availability
and exceptional customer experience on 24/7-hour basis.
Key Responsibilities
- Evaluation
of technologies and implementation of ATM systems and services as per the
bank’s strategies for delivery of business products and services.
- Provide
leadership to K.E Head Office staff and subsidiaries (Kenya, Uganda,
Tanzania, Rwanda, Burundi, South Sudan and NBK) on ATM systems.
- Management
of performance for the ATM Services support team within Technology
comprising of system admins and operators maintaining the bank’s ATM
systems and responsible for a 24/7-hour support.
- Development
of and adherence to service level agreements with the Retail Business
users and management of SLA’s with service providers/vendors of these
systems.
- Tracking
of customer queries/complaints and implementation of initiatives to
address key ATM Systems issues identified.
- Provision
of timely and accurate management information to all users on the ATM
systems.
- Maintenance
of accurate and updated system configuration and documentation for all the
ATM systems and ensure that constant review and versioning is done.
- Implement
appropriate security protocols and controls with respect to ATMs.
- The
holder will be expected to use tools to provide capacity and performance
reports on all ATM services.
- Management
of project resources, schedule, costs, stakeholders, and the application
development lifecycle.
Qualifications
For the above position,
the successful applicant should have the following:
- Bachelor’s
degree in Information Technology/ Computer Science/ or related field.
- 5
years’ experience in Banking Operations.
- 5
years’ experience working with ATM and Card systems.
- 2
years’ experience in IT Projects.
How to Apply
The above position is
demanding role for which the Bank will provide a competitive remuneration
package to the successful candidate. If you believe you can clearly demonstrate
your abilities to meet the criteria given above, please log in to our Recruitment
portal and submit your application with a detailed CV.
To be considered your
application must be received by Tuesday 7th February 2023.
Qualified candidates with
disability are encouraged to apply.
Only short-listed
candidates will be contacted.
