Admission Officer Job in Kenya

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Admission Officer Job in Kenya

ADMISSION OFFICER (Job Ref: ZU/10/adv/68/2023)

The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our Core Values – Integrity, Commitment to excellence, Innovation, Customer Focus and Team Work.

Duties and Responsibilities

Reporting to the Lead Admission Officer, the position holder will be responsible for the following, amongst others:

  • Answer incoming phone calls on designated lines.
  • Respond to customers’ emails.
  • Manage and resolve customer complaints.
  • Document all call information according to standard operating procedures.
  • Identify and escalate issues to supervisors when the need arises.
  • Compiling reports on overall customer satisfaction.
  • Keeping records of customer interactions.
  • Keep an up-to-date report of all enquiries and conduct follow-ups.
  • Filling out application forms..
  • Processing of admission forms.

  • Preparation and dispatch of admission letters.
  • Follow up for admissions and reporting.
  • Providing correct information to clients and other stakeholders.
  • Managing incoming calls and outgoing calls.
  • Participating in ensuring student retention.
  • Contributing to team effort by accomplishing related tasks as needed.

Qualifications & Experience

  • Bachelor’s Degree in Communication, Public Relations, Business or Marketing.
  • At least 1-year relevant experience in Customer Service.
  • A motivated self-starter.
  • Extra Miler and a Problem solver.
  • Advanced skills in MS Office (Excel, PowerPoint) and the internet.
  • Problem-solving skills.
  • Excellent communication skills including fluency in written and spoken English.
  • Ability to adhere to deadlines.
  • Passion for quality, keen and self-driven.
  • Good analytical and reporting skills.
  • Good understanding of University procedures and standards.
  • Understanding of University QMS procedures and standards.

How to Apply

Interested candidates should send their applications to quoting the job reference number on the subject line and; indicating their current and expected salary on their application letter, not later than 13th January 2023.


Kindly note that only shortlisted candidates will be contacted.

Note: The recruitment and shortlisting for this position will be on a rolling basis. We do not ask for money in any step of the hiring process and all meetings including interviews will be held in our Campus in Ruiru: Beware of fraudsters.

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