IT Assistant Job in Kenya

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IT Assistant Job in Kenya

IT Assistant

Combining high-scale operations with digital intelligence, Komaza is revolutionizing African forestry – unlocking the potential for small-scale farmers to serve booming wood markets. 

We’re planting commercial-grade forests at a rate of over 1.5 million trees per year, expanding our farmer base by 5,000+ – and we’re growing fast. To date, we’ve planted over 8 million trees with 25,000 farmers, making us Kenya’s largest industrial tree planter. We hold the only sustainable blueprint for meeting Africa’s $30B wood supply crisis. Smallholder farms offer nearly limitless land and can develop a hectare of trees at a far lower cost than big plantations. 


We have been recognized with numerous awards and investments, including The Climate Policy Initiative, The Nature Conservancy, Forbes, and Novastar Ventures.

About the Team

With plans to grow the largest forestry company in Africa, IT plays a critical role in operations and strategy at Komaza. With investment in the latest technology and business systems, we believe in having a robust network and IT infrastructure to support all our key business systems while at the same time enabling our employees to be more productive and work efficiently. You’ll be part of a team that functions independently to offer first-class service delivery and with ambitious plans to create, improve and leverage better technology for Komaza. 

About the Role

This role will be based in Kilifi, Kenya. You will be responsible for providing technical support for both field and office staff and at the same time providing a strong customer experience. You will be responsible for updating, tweaking, and repairing the computer systems and I.T. infrastructure as required.

What You Will Do

  • Provide first-level support for all IT requests by offering First Call Resolution; When needed, escalate requests to specific IT personnel for resolution and closure.
  • Troubleshoot and repair both workstations and mobile devices on a daily basis and escalate where needed.
  • Work closely with other IT team members to ensure all raised requests are documented, resolved and closed within the stipulated time.
  • Assist in systems and applications installations, upgrades and maintenance for all workstations and mobile devices.
  • Support field-based activities with remote-based assistance and field-based troubleshooting when needed.
  • Train staff on computer software and systems.
  • Participate in procurement planning needs each quarter and submit procurement requests in a timely manner, with clear justifications for asset demand and allocation.
  • Follow up with external vendors on repairs for workstations and mobile devices to ensure efficient turnaround times.

What You Have

  • Bachelor’s Degree in Computer Science, Information Systems, Information Technology, or other related field.
  • Minimum 2 years of IT industry work experience, with knowledge in client, customer or user support, systems installation, troubleshooting, and maintenance.
  • CCNA and ITIL Foundation certifications will be an added advantage.
  • Experience in Linux Server & Windows Server IT infrastructure installations and maintenance

You’re Also

  • Interest in sustainable economic development and / or agroforestry
  • Positive, energetic self-starter with a high level of personal drive and resilience
  • A people person and a collaborative team member
  • Adaptable in fast-paced environments where priorities shift
  • A meticulous individual with an eye for detail
  • Analytical and critical thinker
  • Great communication skills – written and spoken in both Swahili and English.

How to Apply

Great vision without great people is irrelevant, Jim Collins wisely stated. If you share Komaza’s vision and want to help make it a reality, apply today! We offer a competitive remuneration package and an opportunity to further your career. 

CLICK HERE TO APPLY

Komaza is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.