IT Assistant
Combining high-scale
operations with digital intelligence, Komaza is revolutionizing African
forestry – unlocking the potential for small-scale farmers to serve booming
wood markets.
We’re planting commercial-grade forests at a rate of over 1.5 million trees per year, expanding our farmer base by 5,000+ – and we’re growing fast. To date, we’ve planted over 8 million trees with 25,000 farmers, making us Kenya’s largest industrial tree planter. We hold the only sustainable blueprint for meeting Africa’s $30B wood supply crisis. Smallholder farms offer nearly limitless land and can develop a hectare of trees at a far lower cost than big plantations.
We have been recognized
with numerous awards and investments, including The Climate Policy Initiative,
The Nature Conservancy, Forbes, and Novastar Ventures.
About the Team
With plans to grow the
largest forestry company in Africa, IT plays a critical role in operations and
strategy at Komaza. With investment in the latest technology and business
systems, we believe in having a robust network and IT infrastructure to support
all our key business systems while at the same time enabling our employees to
be more productive and work efficiently. You’ll be part of a team that
functions independently to offer first-class service delivery and with
ambitious plans to create, improve and leverage better technology for Komaza.
About the Role
This role will be based in
Kilifi, Kenya. You will be responsible for providing technical support for both
field and office staff and at the same time providing a strong customer
experience. You will be responsible for updating, tweaking, and repairing the
computer systems and I.T. infrastructure as required.
What You Will Do
- Provide
first-level support for all IT requests by offering First Call Resolution;
When needed, escalate requests to specific IT personnel for resolution and
closure.
- Troubleshoot
and repair both workstations and mobile devices on a daily basis and
escalate where needed.
- Work
closely with other IT team members to ensure all raised requests are
documented, resolved and closed within the stipulated time.
- Assist
in systems and applications installations, upgrades and maintenance for
all workstations and mobile devices.
- Support
field-based activities with remote-based assistance and field-based
troubleshooting when needed.
- Train
staff on computer software and systems.
- Participate
in procurement planning needs each quarter and submit procurement requests
in a timely manner, with clear justifications for asset demand and
allocation.
- Follow
up with external vendors on repairs for workstations and mobile devices to
ensure efficient turnaround times.
What You Have
- Bachelor’s
Degree in Computer Science, Information Systems, Information Technology,
or other related field.
- Minimum
2 years of IT industry work experience, with knowledge in client, customer
or user support, systems installation, troubleshooting, and maintenance.
- CCNA
and ITIL Foundation certifications will be an added advantage.
- Experience
in Linux Server & Windows Server IT infrastructure installations and
maintenance
You’re Also
- Interest
in sustainable economic development and / or agroforestry
- Positive,
energetic self-starter with a high level of personal drive and resilience
- A
people person and a collaborative team member
- Adaptable
in fast-paced environments where priorities shift
- A
meticulous individual with an eye for detail
- Analytical
and critical thinker
- Great
communication skills – written and spoken in both Swahili and English.
How to Apply
Great vision without great
people is irrelevant, Jim Collins wisely stated. If you share Komaza’s vision
and want to help make it a reality, apply today! We offer a competitive
remuneration package and an opportunity to further your career.
Komaza is an
equal-opportunity employer and values diversity. All employment is decided on
the basis of qualifications, merit, and business need.
