Customer Service Agent
Job Purpose:
To deploy airline equipment in compliance
to industry standards and customer airline Service Level Agreements
Responsibilities
- Perform
serviceability checks on ULDs.
- Record
all ULDs and accessories into and out of the Yard.
- Assign
duties to equipment operators.
- Send
SCM and UCM
- Compile
a list for all ulds supplied to each shipper/fl ight and hand it over to
the team leader.
- Compile
a list of units to be taken to the workshop for repair and reconcile upon
return
- Ensure
empty containers and pallet stacks are positioned at the aircraft side for
uplift.
- Position
baggage containers.
- Retrieve
ULDs from baggage area and Ramp.
- Ensure
the work environment is clean.
- Compile
and send the performance report to the Team Leader/ Duty Controller .
- Report
Hazards
Qualifications
- Minimum
of a Diploma in Logistics / Relevant Airline certifi cation
- Airside
safety training
- Knowledge
of ULD Handling
- Computer
literate
- Knowledge
of ramp equipment usage
- Dangerous
goods CAT 8 regulations
- Aircraft
Handling and Loading
- Safety
Management System (SMS) Awareness
- Airside
driver training
- At
least 3 years ULD Handling Experience
Competencies:
- Customer
focused
- Team
leadership
- Self-motivated
- Good
negotiation skills
- Strong
analytical skills
- Good
communication, leadership and organization skills
- Profi
cient in computer skills.
How to Apply
If you fit the profile,
then apply today! Please submit your application letter and a detailed
Curriculum Vitae quoting the position in the subject of your email to recruitment@kenya-airways.com .
Note: Only shortlisted candidates will be contacted.
