Ref No.: TL-CC-17-06-2021
The Medical Customer Service Team Leader position is responsible
for providing quality and efficient customer service to customers through the
daily management of a team of employees including motivating, recognizing, and
rewarding, coaching, counselling, training, and problem solving. Additionally,
the position is responsible for assisting the Contact Center manager with
development, analyses and implementation of staff training, telemarketing, scheduling,
and reward/recognition programs.
Some of the responsibilities include:
- Provides daily direction and communication to
employees so that customer service calls are answered in a timely,
efficient, and knowledgeable manner.
- Provides statistical and performance feedback and
coaching on a regular basis to each team member.
- Writes and administers performance reviews for
skill improvement.
- Is available for employees who experience work
and/or personal problems providing appropriate coaching, counselling,
direction, and resolution.
- Ensures employees have appropriate training and
other resources to perform their jobs.
- Responds to and resolves employee relations issues
expressed by team members.
- Creates and maintains a high-quality work
environment so team members are motivated to perform at their highest
level.
- Addresses disciplinary and/or performance problems
according to company policy.
- Comply with all Workplace Health & Safety
(WH&S) policies and procedures.
Desirable Skills &
Qualifications:
- A minimum degree holder with medical background is
strongly preferred.
- At least 2 years’ experience in medical field as a
supervisor and familiar with office procedures used in medical offices,
hospitals, and other healthcare facilities.
- Excellent communication, problem-solving skills
and managerial to achieve best customer service experience.
- Confidence and skillful negotiating skills.
- Strong organizational skills to give the team
direction.
How To Apply
If this sounds like you,
send your job application by following the link below on or before 25th June
2021.
