PURPOSE OF THE ROLE
- To provide administrative support to the Club,
Members and Guests for effective running of the Club..
Education, Skills and
Experience – Hospitality Industry:
Education
Key Qualifications
Professional Qualifications
and Experience
- Diploma in Front Office operations
- Certification in Customer care relations
- Proficiency in Computer application
- 2 years of guest service experience in a reputable
organization
Knowledge in Technical
Areas (experience);
·
- Receive and welcome members
and guests to the Club in a professional manner without discrimination
- Operate the Club’s phone by
Receiving and transferring incoming calls in a courteous manner
- Handle all club enquiries and
complaints in an effective manner
- Handle and respond to general
correspondences
- Receive, issue receipts and
register all payments from Members and Non-members.
- Produce daily summaries and
periodic reports.
- Guide the new members on the
Club’s facilities including Club Tour.
- Balance the sales on daily basis and maintain
daily reports.
- Report any feedback, complaint or hazard to the
relevant authority for effective operations.
- Ensure that the health club rules and regulations
are adhered and enforced.
- Ensure safety of all club property under your
jurisdiction. Report loss/theft immediately to the manager
- Handle all membership queries and respond with
relevant information to all enquiries.
- Handle all incoming and outgoing membership calls
and escalate all technical enquiries to the membership desk.
- Daily calling of active members and defaulting
accounts and upselling club activities to encourage club patronization by
the membership.
- Maintaining a complaint log tool and sharing the
report on a daily basis to the membership desk.
- Compiling details of all enquiries and their
nature and forwarding the same to the membership desk for further action.
- Any other duty as assigned from time to time.
Method of Application
If you believe you have
what it takes to handle this challenging position, kindly and urgently apply
via email to hr@impalaclub.co.ke
When applying, kindly
remember to submit one file containing your Application Letter, and detailed CV
Kindly also indicate
details of your current and expected salary, names & addresses of 3
referees, current and previous employers, roles and responsibilities handled to
date, together with your telephone contacts. Original Certificates and copies of
the same will be presented by those invited for interviews.
Only shortlisted
candidates will be contacted for further consideration
Date of Advertisement:
14th June 2021
Deadline: 24th June 2021
Notes:
Please send one application to avoid disqualification.
Only applications sent for this specific vacancy will be considered
Canvassing will lead to automatic disqualification.