Job Purpose
To ensure high levels of customer engagement & satisfaction
of customers by ensuring frequent visits to vendors to generate orders and
professional after sales support.
Location:Nairobi
Responsibilities
Customer Acquisition
·
Sensitize vendors who fit the
description of the market segment serves about our products and how we work.
Vendor Contracting
·
Capture accurate vendor information
using the Data Management System: Vendor name, outlet type, Customer ID,
Location & Route.
M- Commerce Adoption
·
Assist vendors adapt to the use of
the m-commerce platform by teaching them how to use the App whilst ensuring
that volume, accuracy and timeliness of orders generated by vendors on the
assigned route meet the set target.
Customer Retention
·
Ensuring that through the quality of
service rendered, existing customers continue to choose as their
preferred supplier of FFV & FMCG. In addition, grow footprint by activating
more vendors in the assigned route.
Relationship Management
·
Ensure that vendors receive timely
and accurate information about company’s initiatives such as price
changes, new products listings, promotions & new ways of working.
Resource Utilization
·
Efficiently use company resources to
ensure optimal returns for the Company. This includes ensuring that the
motorcycle, DMS handsets and other assets as may be allocated are in proper
working conditions and available for inspection should the need arise.
Key Performance Indicators
·
Order fulfilment vs. order generation
rates
·
% Order matching
·
Sales revenue
·
Sales volumes
·
Percentage market share growth
·
NPS Scores in respective routes
Competencies
·
Demonstrated knowledge and experience
in sales coordination;
·
Customer Focus;
·
Entrepreneurial;
·
Planning and organizing skills;
·
Negotiation skills;
·
Excellent communication and
interpersonal skills;
·
Proven integrity, transparency and
accountability;
·
Attention to detail.
Qualifications
·
Minimum 1-year FMCG presales
experience; particularly merchandising in general trade;
·
Valid certificate of good conduct;
How to apply
Interested candidates should email their CV stating their
current salary to jobs@jobsikaz.com quoting the job title i.e ”Pre-Sales Representative”
