Kimisitu Sacco Society Limited is a
National Savings & Credit Society with an asset base of over Kshs 6.0
Billion and a membership of over 7,200 drawn from Non-Governmental
Organizations (NGOs), Embassies, Missions, International Organizations and other
Reputable Organizations in Kenya.
Our mission is to empower members
economically by providing quality financial services through prudent
mobilization of resources and excellent customer care.
We are seeking a suitable candidate
to fill the following vacant position.
Job Title: Customer Care Assistant – Re-advertisement
Department: Marketing Department
Terms: 3 years renewable contract
Position Reports to: Customer
Care Officer
Closing date: October 10, 2019
Purpose of the Job: To ensure
proper management of Sacco’s front office, walk in clients, giving support to
Members and the office team to ensure smooth flow of operations and excellent
working environment. Providing internal and external customer service at all
times.
Duties and Responsibilities
a) Respond to general enquiries from
the public and members and attending to walk in clients
b) Advice on loan eligibility
c) CRM Ticketing and escalation on
emails.
d) Web chat on customer inquiries
e) Receiving and verification of new
members’ application form;
f) Registration of new members &
communication on onboarding process
g) Activation of dormant members and
members with zero balance.
h) Handle membership withdrawal
process.
i) Perform any other duties as may be
assigned from time to time
Necessary qualifications and skills
Qualifications
The job holder must possess:
·
Minimum KCSE Mean Grade of C
·
A diploma in Public
Relations/Business Management/Marketing/Cooperative Management
·
University Degree will be added
advantage
·
Professional training in customer
care is a must
Skills and desired qualities:
·
Attention to detail, good
interpersonal & problem-solving skills.
·
Strong commitment and passion to
customer service.
·
Must be able to work in a fast-paced
environment.
·
Excellent oral and written
communication skills
Experience:
·
Must have minimum three years’
practical experience in customer care in a financial institution.
·
Hands on experience in using CRM and
ERP Software
Interested candidates meeting the
above requirements should apply online by filling in the data form from the
link;
The data form must be filled in full.
Incomplete forms will be disqualified.
In addition, the applicants must send
Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday
October 10, 2019.
Clearly state the subject of the
email as Customer Care Assistant.
Only shortlisted candidates will be
contacted.
Kimisitu Sacco is an equal
opportunity employer.