Our client is a technology company dealing with the development
of systems in the medical, education and general service industry. They seek to
hire a customer service executive whose role is to ensure efficient service
delivery is given to all clients.
Title: Customer Service Executive
Gross Salary: 40k – 50k
Location: Nairobi
Responsibilities
·
Effectively manage and expand the
relationships with existing clients and bringing in new partnerships from
existing portfolio so as to ensure business growth and continuity
·
Resolve client queries in a timely
and appropriate.
·
Communicate client feedback in a
timely manner to respective parties
·
Follow up on client complaints and
resolve to completion
·
Come up with client retention ideas
to be integrated in the company
·
Submit weekly progress reports and
ensure data is accurate.
Qualifications
·
A Diploma/Bachelor’s degree in any
field
·
A minimum of 2 years in Customer
Care/service within the IT / Corporate
·
Must have experience in B2B sales
·
Good knowledge of MS Office programs
(Word, Excel)
·
Energetic, motivated, and detail
oriented
·
Good communication skills
·
Self-starter with a good business
sense
·
A creative and proactive approach
towards challenges
·
Ability to influence and build
relationships at all levels especially with external customers
·
Independent, resourceful and possess
high drive to excel
·
A high sense of responsibility,
accuracy, and commitment
How to Apply
