Our client is a small lodge seeking to hire a Front Office/ Receptionist
to be based in Nanyuki.
Responsibilities
·
To be fully conversant with special
promotions offered by the lodge and to pass this information on to the guest
whenever the possibility arises.
·
To promote the other departments
within the lodge at every given opportunity in order to maximize the sales.
·
To make sure that all reservations
have the correct deposit taken.
·
To ensure that all confirmations are sent
out by the end of the shift.
·
To be aware of the lodge availability
and that every opportunity to maximise room sales is taken.
·
Provide a hospitable service to the
standards laid down by the lodge.
·
To offer assistance to other
departments, including Bar, Restaurant, and Housekeeping whenever you are
needed.
·
Whenever possible to anticipate
guests’ needs, to be aware of all written and spoken requests, to carry out
these requests in a courteous and helpful manner.
·
To be fully conversant and able to
operate the hotel’s front office systems.
·
To ensure that all charges are
correctly posted to the guests bills following the standard procedures.
·
To deal with cash, cheque and credit
transactions and to ensure that any discrepancies are reported immediately.
·
To ensure that all messages received
for guests are passed on accurately and as quickly as possible.
·
To carry out all Reception duties
following procedures as outlined in the S.O.P. Manual.
·
To ensure the security of guests
property, and lost property following security procedures.
·
To ensure the correct levels of
stationery are maintained at the reception.
·
To arrive for work at the correct
time and to ensure your appearance follows the hotels set standards.
·
And any other duties that may be
assigned from time to time.
Qualifications
·
Diploma in front desk operations from
Kenya Utalii college or equivalent
·
3 years experience in front office
operations
·
Work planning and organization skills
·
Strong supervisory and discipline
skills
·
Excellent customer service skills
·
Problem solving and decision making
skills
·
Attention to detail
·
Excellent communication and
interpersonal skills
How To Apply
Please send your CV to jobs@alternatedoors.co.ke
