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Front Office Executive Job in Nairobi, Kenya (20- 30K)

Job Summary:

Our client is a premium barbershop located around Lavington/ Kileleshwa area that provides professional grooming services to it’s esteemed clients. From haircuts to massages, pedicures to facials. They are looking for a Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

·         Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
·         Booking and confirming appointments via phone and email
·         Processing transactions (cash and credit cards) and issuing receipts
·         Offering beverages and chatting with clients who are in the waiting area
·         Welcoming walk-ins, answering questions about services and scheduling appointments based on availability
·         Informing clients about new services and discounts
·         Cross-selling services and products when appropriate (e.g. through informative brochures and gift cards)
·         Updating client records with contact and billing details, appointments and services offered
·         Managing the call center
·         Maintaining a tidy reception area
·         Order business cards, brochures and stationery as needed
·         Managing staff and keeping records of timings and conduct
·         Reporting directly to the owner
·         Diploma in a business related course.
·         Proven work experience as a Barbershop/Salon Receptionist, Front Desk
·         Representative or similar role
·         Hands-on experience with office equipment, like printers and POS systems
·         Familiarity with processing transactions
·         Excellent communication abilities (verbal, phone and email) with a customer service attitude
·         Solid organization and record-keeping skills
·         An ability to remain calm under stressful circumstances
·         An ability to remain firm in the face of staff tensions
·         Females are highly encouraged to apply
How to Apply:
Interested candidates should email their CV stating their current salary to quoting the job title, “FRONT OFFICE EXECUTIVE” on the subject line.
Note: Candidates should attach a copy of their recent passport photo to their CV.
Only shortlisted candidates will be contacted.

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