Toyota Kenya
Job Title: Risk
and Corporate Governance Manager
Division: Corporate
Department: Risk & Corporate Governance
Section: N/A
Reports to: Managing Director
Work station: Head Quarters
Direct Reports: Risk Officer and Risk and Compliance Officer
Indirect Reports: N/A
Job Purpose: This role is responsible for the development and
implementation of a risk management strategy that ensures Toyota Kenya is
proactive in the management of risk, for minimal risk exposure to Toyota Kenya.
Further, the position will work
closely with the Legal Department to ensure compliance with legal, regulatory
and policy issues.
Main Responsibilities of the Job
Managerial Responsibilities:
·
Develop a risk management strategy to
advise the operations of the department in the provision of an operating
business environment that is proactive in risk management, to support the
achievement of the Toyota Kenya business strategy;
·
Develop and coordinate the
maintenance of a Risk Management Framework for Toyota Kenya (Risk Governance
Structure, Risk tools – Risk register, Compliance Register and incident report,
Policies, Process, Business Continuity Planning and Crisis Management), to
ensure the availability of a foundation from which to protect Toyota Kenya from
preventable risks;
·
Create awareness on Risk Management
to ensure the operations across all divisions in Toyota Kenya are managed from
an informed point;
·
Liaise with service providers to
ensure that an effective whistle blowing service is maintained
·
Develop the Budget for the Risk
Management department to ensure the allocation of sufficient resources critical
for the implementation of the risk management strategy;
·
Monitoring departmental expenditure
to ensure efficiency in the utilisation of resources.
Operational Responsibilities:
·
Study proposed legislation to
determine possible effect to the Toyota Kenya business, and to liaise with
Legal Department and advise on best course of action;
·
Identify and nurture relationships
with key officials from government and other institutions to persuade them to
support legislation favourable to the Toyota Kenya business objectives;
·
Coordinate support to users in risk
management to ensure the identification of accurate risks and the development
of sound countermeasures,
·
Review key risk areas for each
section to ensure gaps in risk management are identified and addressed in a
timely manner;
·
Review and submit risk reports to
management to ensure management is well informed of progress as well as
challenges in risk management;
·
Coordinate financial and operational
risk reviews to ensure the processes employed provide results that add value to
the business in line with the Toyota Kenya key performance areas;
·
Direct investigations on business
malpractice incidents (Security and fraud incidents) in liaison with the
Security Department, and report on findings to ensure management is well
informed on the incidents, in order for strategies to be developed and
implemented to protect against recurrences.
·
Develop and implement Business
Continuity Plans to limit risks and prepare for if things go wrong
·
Conducting audits of policy and
compliance to standards and Group requirements including liaison with internal
and external auditors
·
Enforcement of the Group’s Code of
Ethics and Governance
Knowledge, Skills and Experience
Minimum level of academic and
professional qualification required to perform effectively in the roles
·
Bachelor’s degree from a reputable
institution
·
CPA (K)
·
A Law degree would be an added
advantage
Minimum level of experience required
to perform effectively in the role
·
8 years’ relevant experience with 3
years at a senior position in a reputable audit firm
Working Relationships
Internal customers
·
All sections(Functions, branches,
divisions) i.e. Risk Owners (21) and Risk Champions (21)
External Customers
·
CFAO – External reporting: JSOX, Roll
forward, incident, PACI audits,
·
TTAF – Incident reporting
·
Prequalified suppliers – Supplier
reviews
Competencies
Technical
·
Computer literacy
·
Budgeting
·
Knowledge of Risk Management
·
Knowledge of relevant legislation
·
Understanding of SOP development
·
Financial Management
·
Solid understanding of government
operations and politics
Functional
·
Report writing
·
Presentation skills
·
Data analytics
Behavioral
·
Business acumen- knows how business
works; knowledgeable in current and possible future policies, practices,
trends, technology and information affecting the business; knows the
competition; is aware of how strategies and tactics work in the market place
·
Strategic agility – Sees ahead
clearly; can anticipate future consequences and trends accurately; has broad
knowledge and perspective; is future oriented; can create competitive and
breakthrough strategies and plans; can articulately paint credible pictures and
visions of possibilities and likelihoods
·
Perspective – Looks toward the
broadest possible view of an issue/challenge; has broad-ranging personal and
business interests and pursuits; can easily pose future scenarios; can discuss
multiple aspects and impacts of issues and project them into the future
·
Technical learning – Is good at
learning new industry, company, product or technical knowledge
·
Quality decisions – Makes good
decisions (without considering how much time it takes) based upon a mixture of
analysis, wisdom, experience, and judgment; most of your solutions turn out to
be correct and accurate when judged over time
·
Problem solving – Uses rigorous logic
and methods to solve difficult problems with effective solutions; is excellent
at honest feedback; looks beyond the obvious and doesn’t stop at the first
answers; probes all fruitful sources for answers
·
Interpersonal skills – Is self-aware,
and has ability to relate with people across all levels of seniority as
appropriate, to ensure achievement of personal targets
·
Organisational positioning skills –
Understanding of organisation structure both formal and informal, is sensitive
to how people and organisations function; anticipates where the landmines are
and plans his/her approach accordingly; views politics as a necessary part of
organisational life and works to adjust to that reality.
·
Energy and drive – Has speed and
agility: taking quick and timely action; seizes more opportunities than others,
pursues everything with energy, drive and a need to finish; seldom gives up
before finishing especially in the face of resistance or setbacks
·
Integrity and trust – Trusted
individuals who can present the unvarnished truth in an appropriate and helpful
manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for
personal gain
·
Resilience –is able to withstanding
strategic and operational challenges and maintain momentum
·
Emotional Intelligence-manages
emotions in a mature and composed manner as expected of a leader
How to Apply
If you meet the requirements, kindly
forward your application enclosing a detailed word version of your curriculum
vitae together with a cover letter by 20th June 2019 to
applications.applications@toyotakenya.com
Please indicate Risk and Corporate
Governance Manager as the header of your email.
Job Title: Sales
Executive – Somali Speaking
Division: Network
Management
Department: Branch
Section / Unit: Sales
Reports to: Sales
Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This
role is responsible for the achievement of the set sales targets to ensure the
profitability of the branch.
Main Responsibilities of the Job
Managerial
/ Supervisory
·
N/A
Operational
Responsibilities
·
Conduct regular field visits to
prospect for clients in order to generate sales and gather market information
to assist in planning and decision making;
·
Actively follow up on new leads and
referrals resulting from showroom, field activities and promotions to build
prospects and close sales;
·
Prepare quotations in a timely manner
in line with the Toyota Kenya guidelines to assist close sales in a timely
manner;
·
Create sales orders in the system to
facilitate timely invoicing
·
Prepare sales calls programs for
appointment bookings with prospective clients to facilitate sales plans;
·
Maintain regular contact with clients
to promote retention and generate referrals and new business opportunities;
·
Consistently update customers on
sales order progress, respond and resolve customer queries in a timely manner
to ensure customer satisfaction and retention;
·
Advise clients on finance packages
available through partner financial institutions (Tsusho Capital and banks),
and assist the clients in filling the required documentation to ensure the
sales deals are closed;
·
Liaise with Finance to ensure payment
terms are clearly agreed and communicated to the customer, and proper finance
documentation, to minimise customer complaints and enhance the closing of sales
deals;
·
Follow up on vehicle registration
documents including logbooks to ensure the documentation is availed to the
customer in a timely manner for enhanced customer satisfaction and retention;
·
Actively participate in promotional
and customer training activities to market the company’s products and services
to increase product awareness for enhanced sales;
·
Provide information to management and
the marketing team on market intelligence to assist garner information required
to develop aggressive marketing and sales strategies for the Toyota Kenya
brands;
·
Submit accurate weekly deliveries and
order intake data to the sales supervisor to keep track of the monthly sales
targets as per budget;
·
Support in the unit ordering process
to ensure optimal stock holding at all times;
·
Liaise with pre-owned vehicles
section on evaluation and validation of customer vehicles trade-ins requests
·
Assist customers in filing government
tax documentation e.g. I tax in order to prepare advance tax documents.
Knowledge, Skills and Experience
·
Minimum level of academic and
professional qualification required to perform effectively in the role
·
Degree in sales and marketing or
other relevant field
·
Minimum level of experience required
to perform effectively in the role
·
2 years’ working experience in sales
in the automotive industry
Working Relationships
Internal
customers
·
Sales Administration
·
Registration Officers
·
Logistics and Vehicle Preparation
Team
·
Marketing
·
Sales Stocks and Planning
·
Service Advisors
·
Parts Sales
·
Finance Department
·
Leasing Departments
External
Customers
·
Corporate Clients
·
SMEs
·
Individual Clients
·
Suppliers
·
Financial Institutions / Banks
·
Pre-Owned Units Section
·
Kenya Revenue Authority
·
Contracted Personnel E.G KK
Competencies
Technical
·
Proficient in Microsoft Office
applications/computer literacy
·
Driving Skills
·
Product knowledge i.e. vehicle
specifications, Basic mechanical knowledge
·
Knowledge in professional standards
·
Proficient in oral and written Somali
Functional
·
Writing skills
·
Presentation skills
Behavioral
·
Innovation – Ability to come up with
new and better ways of working to improve efficiency and effectiveness
·
Time Management – Ability to use time
effectively and efficiently
·
Drive for results – Aware of their
roles and responsibility and can be counted on to meet and exceed goals
·
Interpersonal skills – Ability to
build rapport and constructive and effective relationships with colleagues and
customers
·
Customer focus – Establishes and
maintains effective relationships with both internal and external customers, to
gain their trust and respect
·
Ethics and values – Adheres to an
appropriate and effective set of core values and beliefs, and in alignment with
the Toyota Kenya values
·
Integrity and trust – Trusted
individual who can present the unvarnished truth in an appropriate and helpful
manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for
personal gain
How to Apply
If
you meet the requirements, kindly forward your application enclosing a detailed
word version of your curriculum vitae together with a cover letter by 20th June
2019 to applications.applications@toyotakenya.com
Please
indicate Sales Executive – Somali Speaking as the header of your email.
Job Title: Sales Executive – Gujirati Speaking
Division: Network
Management
Department: Branch
Section / Unit: Sales
Reports to: Sales
Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This
role is responsible for the achievement of the set sales targets to ensure the
profitability of the branch.
Main Responsibilities of the Job
Managerial/Supervisory
·
N/A
Operational
Responsibilities
·
Conduct regular field visits to
prospect for clients in order to generate sales and gather market information
to assist in planning and decision making;
·
Actively follow up on new leads and
referrals resulting from showroom, field activities and promotions to build
prospects and close sales;
·
Prepare quotations in a timely manner
in line with the Toyota Kenya guidelines to assist close sales in a timely
manner;
·
Create sales orders in the system to
facilitate timely invoicing
·
Prepare sales calls programs for
appointment bookings with prospective clients to facilitate sales plans;
·
Maintain regular contact with clients
to promote retention and generate referrals and new business opportunities;
·
Consistently update customers on
sales order progress, respond and resolve customer queries in a timely manner
to ensure customer satisfaction and retention;
·
Advise clients on finance packages
available through partner financial institutions (Tsusho Capital and banks),
and assist the clients in filling the required documentation to ensure the
sales deals are closed;
·
Liaise with Finance to ensure payment
terms are clearly agreed and communicated to the customer, and proper finance
documentation, to minimise customer complaints and enhance the closing of sales
deals;
·
Follow up on vehicle registration
documents including logbooks to ensure the documentation is availed to the
customer in a timely manner for enhanced customer satisfaction and retention;
·
Actively participate in promotional
and customer training activities to market the company’s products and services
to increase product awareness for enhanced sales;
·
Provide information to management and
the marketing team on market intelligence to assist garner information required
to develop aggressive marketing and sales strategies for the Toyota Kenya
brands;
·
Submit accurate weekly deliveries and
order intake data to the sales supervisor to keep track of the monthly sales
targets as per budget;
·
Support in the unit ordering process
to ensure optimal stock holding at all times;
·
Liaise with pre-owned vehicles
section on evaluation and validation of customer vehicles trade-ins requests
·
Assist customers in filing government
tax documentation e.g. I tax in order to prepare advance tax documents.
Knowledge, Skills and Experience
·
Minimum level of academic and
professional qualifications required to perform effectively in the role
·
Degree in sales and marketing or
other relevant field
·
Minimum level of experience required
to perform effectively in the role
·
2 years’ working experience in sales
in the automotive industry
Working Relationships
Internal
customers
·
Sales Administration
·
Registration Officers
·
Logistics and Vehicle Preparation
Team
·
Marketing
·
Sales Stocks and Planning
·
Service Advisors
·
Parts Sales
·
Finance Department
·
Leasing Departments
External
Customers
·
Corporate Clients
·
SMEs
·
Individual Clients
·
Suppliers
·
Financial Institutions/Banks
·
Pre-Owned Units Section
·
Kenya Revenue Authority
·
Contracted Personnel E.G KK
Competencies
Technical
·
Proficient in Microsoft Office
applications/computer literacy
·
Driving Skills
·
Product knowledge i.e. vehicle
specifications, Basic mechanical knowledge
·
Knowledge in professional standards
·
Proficient in oral and written
Gujirati
Functional
·
Writing skills
·
Presentation skills
Behavioral
·
Innovation – Ability to come up with
new and better ways of working to improve efficiency and effectiveness
·
Time Management – Ability to use time
effectively and efficiently
·
Drive for results – Aware of their
roles and responsibility and can be counted on to meet and exceed goals
·
Interpersonal skills – Ability to
build rapport and constructive and effective relationships with colleagues and
customers
·
Customer focus – Establishes and
maintains effective relationships with both internal and external customers, to
gain their trust and respect
·
Ethics and values – Adheres to an
appropriate and effective set of core values and beliefs, and in alignment with
the Toyota Kenya values
·
Integrity and trust – Trusted
individual who can present the unvarnished truth in an appropriate and helpful
manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for
personal gain
How to Apply
If
you meet the requirements, kindly forward your application enclosing a detailed
word version of your curriculum vitae together with a cover letter by 20th June
2019 to applications.applications@toyotakenya.com
Please
indicate Sales Executive – Gujirati Speaking as the header of your email.
Job Title: ICT – Business Systems Administrator
Reports To: GM
– ICT Strategy Development
For: Guidance & support on ICT – issues
For: Guidance & support on ICT – issues
Direct Reports: None
Job Purpose: To
ensure that the business systems are optimally utilised, roles adequately
assigned and service desk tickets followed up to closure while giving first
line technical support.
Key Responsibilities:
·
Accurately manage the Toyota and
vendor Service desks. This covers from incident reporting, change request,
escalation, complaint handling, resource assignment and incident closing to
complain/feedback handling and reporting.
·
Coordinate the Super users of the
various business systems across the Toyota group of companies supported by TTEA
to efficiently offer first level support to the user base. Act as the link
between the super users and the consulting firms that support the business
systems.
·
Prepare the weekly service desk
reports and monthly SLA service desk summary report to be used by the team for
its operations and management reporting.
·
Carry out periodic meetings with the
business users to ensure customer satisfaction.
·
Carry out user administration for AD,
SAP, TALO, and Navision while keeping proper documentation (User
creation/change management form) for each Group Company.
·
Manage the licencing for all business
systems.
·
Periodically review the user list to
remove any idle users.
·
Work with the risk department closely
to review the user authorizations to ensure that the roles are properly
segregated.
·
Offer first level support to business
systems users within the group companies.
·
Offer Project Management
Administrative support for business systems implementations.
·
Manage and keep track of the ICT
procurement process starting from PR, PO, obtaining proof of service/material
receipt, to recording, validating and processing all ICT invoices as per the
·
Delegation of Authority for payment.
This should be done within minimum lead times.
·
Ensure timely payment of all
recurrent bills (e.g. links, outsourced services etc.)
·
Ensure timely billing to /collection
from group companies for services rendered.
·
Keep track of the Business Systems’
support contracts and ensure timely renewal for vendors who meet our
performance levels.
·
Custodian of the vendor contact for
both their business and technical contact persons.
·
Manage outsourced resources by
ensuring that work delivered is as per requisition.
·
Offer technical support during
periodic stocktake carried out by either Finance, Procurement or Parts teams.
·
Coordinate and help build the
business systems budget for ICT.
·
Designing and executing annual
development plans for super users for the various business systems across the
Toyota Group of companies.
·
Manage operational communications
going out to users that touches on business systems
·
Uphold the Toyota way of doing
business.
·
Carry out general ICT user support.
·
And any other duties that may be
assigned from time to time.
Key Relationships:
Internally:
·
All Staff through ICT help desk
·
Toyota Group Companies within the
shared services
Externally:
·
Vendors – receive invoices,
statements and quotations
·
Support / Software Vendors.
Minimum Requirements
·
Bachelor’s Degree in an ICT related
discipline.
·
5 years’ relevant working experience
·
MS Office Proficiency
·
Knowledge of Windows and network
operations
·
ITIL
·
Advanced Hardware and Software
troubleshooting skills (intel based servers, SCSI/SATA/SAS RAID etc)
·
Network Certification –
CCNA/CCNP/Cisco Voice/Collaboration
·
Windows 7/8/10 clients support
·
ERP Administration
·
Network Certification –
CCNA/CCNP/Cisco Voice/Collaboration
·
Servers – MCSE/MCSA/MCITP and or
Linux certification
Key Competencies
·
Willing to learn and up keep skills
in all aspects of IT
·
Have strong end user service focus.
·
Quality– Demonstrates accuracy and
thoroughness while meeting required standards in all job activities.
·
Planning/Organization – Good planner
and able to prioritize and plan work activities; uses time efficiently.
·
Able to adopt easily and well to
office and out of office activities.
·
Excellent interpersonal and
communication skills.
·
Have the ability to work under
pressure while exhibiting enthusiasm and energy in a flexible manner.
·
Customer Focused
How to Apply
Please
visit https://toyotatsusho-ea.com/vacancies/ to apply.
Applications
close on 24th June 2019
Job Title: Sales Consultant
Division: Network
Management
Department: Branch
Section / Unit: Sales
Reports to: Sales
Supervisor
Work station: Branch
Direct Reports: N/A
Indirect Reports: N/A
Job Purpose: This
role is responsible for the achievement of the set sales targets to ensure the
profitability of the branch.
Main Responsibilities of the Job
Managerial/Supervisory
N/A
Operational
Responsibilities
·
Conduct regular field visits to
prospect for clients to generate sales and gather market information to assist
in planning and decision making;
·
Actively follow up on new leads and
referrals resulting from showroom, field activities and promotions to build
prospects and close sales;
·
Prepare quotations in a timely manner
in line with the Toyota Kenya guidelines to assist close sales in a timely
manner;
·
Create sales orders in the system to
facilitate timely invoicing
·
Prepare sales calls programs for
appointment bookings with prospective clients to facilitate sales plans;
·
Maintain regular contact with clients
to promote retention and generate referrals and new business opportunities;
·
Consistently update customers on
sales order progress, respond and resolve customer queries in a timely manner
to ensure customer satisfaction and retention;
·
Advise clients on finance packages
available through partner financial institutions, and assist the clients in
filling the required documentation to ensure the sales deals are closed;
·
Liaise with Finance to ensure payment
terms are clearly agreed and communicated to the customer, and proper finance
documentation, to minimise customer complaints and enhance the closing of sales
deals;
·
Follow up on vehicle registration
documents including logbooks to ensure the documentation is availed to the
customer in a timely manner for enhanced customer satisfaction and retention;
·
Actively participate in promotional
and customer training activities to market the company’s products and services
to increase product awareness for enhanced sales;
·
Provide information to management and
the marketing team on market intelligence to assist garner information required
to develop aggressive marketing and sales strategies for the Toyota Kenya
brands;
·
Submit accurate weekly deliveries and
order intake data to the sales supervisor to keep track of the monthly sales
targets as per budget;
·
Support in the unit ordering process
to ensure optimal stock holding always;
·
Liaise with pre-owned vehicles
section on evaluation and validation of customer vehicles trade-ins requests
·
Assist customers in filing government
tax documentation e.g. I tax to prepare advance tax documents.
Knowledge, Skills and Experience
Minimum
level of academic and professional qualifications required to perform
effectively in the role
·
Degree in sales and marketing or
other relevant field
Minimum
level of experience required to perform effectively in the role
·
3 years’ working experience in sales
in the automotive industry
Working Relationships
Internal
customers
·
Sales Administration
·
Registration Officers
·
Logistics and Vehicle Preparation
Team
·
Marketing
·
Sales Stocks and Planning
·
Service Advisors
·
Parts Sales
·
Finance Department
·
Leasing Departments
External
Customers
·
Corporate Clients
·
SMEs
·
Individual Clients
·
Suppliers
·
Financial Institutions/Banks
·
Pre-Owned Units Section
·
Kenya Revenue Authority
·
Contracted Personnel E.G Kk
Competencies
Technical
·
Proficient in Microsoft Office
applications/computer literacy
·
Driving Skills
·
Product knowledge i.e. vehicle
specifications, Basic mechanical knowledge
·
Knowledge in professional standards
Functional
·
Writing skills
·
Presentation skills
Behavioral
·
Excellent Customer Service skills
·
Excellent interpersonal skills
·
Pleasant and outgoing personality
·
Strong negotiating and influencing
skills
·
Excellent presentation skills and
communication skills (written and spoken)
·
A team player with a go-getter
attitude
·
Ability to work under pressure and
meet sales targets
·
Organizational skills
How to Apply
If
you meet the requirements, kindly forward your application enclosing a detailed
word version of your curriculum vitae together with a cover letter by 20th June
2019 to applications.applications@toyotakenya.com
Please
indicate Sales Executive – Kisumu Branch or Nairobi Branch as the header of
your email.
We
are an equal opportunity employer