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Massive Recruitment by Kenya Airways, Nairobi

HR Officer

Reporting to the Head, Employee Relations & Staff Welfare, this position handles employee engagement, organization climate, disciplinary matters, employee wellness and implementing staff recognition programs. This is a critical role and provides an exciting opportunity to be part of developing and executing People Agenda interventions that support delivery of business objectives.
·         Formulate input to the Employee Relations, organization culture transformation, distinctive employee experience and Employee Wellness strategy

·         Facilitate through liaison with line managers, increased awareness and consistency of implementation of employee policies and procedures in the company
·         Review and provide input into the resolution and remediation actions of disciplinary matters in consultation with the team leader and the CHRO
·         Involvement in Industrial Relations with regard to investigation and resolution of all queries raised by the Union or Line Managers on staff matters
·         Implementation of employee engagement and employee experience initiatives in consultation with the People & Culture partners and the business and enabler functions
·         Implementation of the Employee Wellness program for corporate wellness for increased employee productivity in the company working with the KQ medical team
·         Act as an advisor to the various stakeholders on employment legislation, union matters and all matters pertaining to employee relations
·         Under the guidance of the Head- Employee Relations and Staff Welfare, maintain relationships with internal/external stakeholders/customers, FKE, Union and so on
·         Support the Head of the department for any litigation matters by liaising with the internal Legal department for technical legal advice, collating appropriate case documentation and evidence amongst other related duties
·         Champion the staff welfare agenda in liaison with all HR and other stakeholders and craft interventions for employee engagement and staff welfare matters
·         At least a university degree in HR, Law or social sciences from a recognized university with 2-3 years of demonstrable HR experience in a busy environment
·         Ability to contribute to team success by having a positive attitude to work and working with integrity;
·         Working under pressure and with little supervision and hence the need to be self-driven and motivated;
·         High level of tact and diplomacy and the ability to use appropriate styles and methods of communication to ensure a professional yet personal customer service;
·         Sound understanding of HR policies and procedures and a good understanding and knowledge of Labour and Employment legislation;
·         Ability to handle sensitive and confidential information in a discreet and professional manner;
·         Ability to build effective working relationships with others – at all levels of the organization;
·         Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances;
·         Excellent written and spoken English.
How to Apply

Head of Enterprise Architecture

The Head of  Enterprise Architecture  and Solution Design ensures business strategy and relevant trends are expressed in KQ’s  technology. S/he will define and deliver IT enterprise architecture and architecture review processes and lead effective integration programs with other related business and IT processes.
This role is accountable for the development of technology principles, standards and patterns that are highly reusable across multiple enterprise solutions. You shall lead Executive & Senior Management in organization-wide operations that will create substantial added value for the Enterprise. You will also lead design reviews of significant technology projects at defined tollgates. The role is also accountable for all solution design across the IT infrastructure  and applicable enterprise.
Besides other duties, one of you key primary role is to define and deliver ensure that respective business, application, data and technology perspectives are in line with the company’s technology and governance strategies, policies and standards. You will also interpret, use and apply information contained within IT architecture to inform a range of business improvement activities, particularly those involved in the implementation, design, development, enhancement and maintenance of ICT systems.
·         Direct the creation and evolution of the enterprise architecture function, including coordination of an appropriately balanced pursuit of enterprise business, information, technical, and solution architecture viewpoints.
·         Lead the identification and analysis of enterprise business drivers to derive enterprise business, information, technical, and solution architecture requirements.
·         Ensure that individual solution architecture design and analysis work (particularly as specific solutions are created or upgraded in projects by project architects or solution architects) is documented in a structured fashion matching the EA framework and is stored in a common place.
·         Partner with the Business Leads in activities that shall analyze, recommend and formulate design plans, development of architecture blueprints for related systems that shall transit into workable solutions that factors technology investments and risks while providing value to the company.
·         Oversee the process for choosing to buy or build technology solutions review vendor proposals and identify which promises the most value and the best return on investment for the Business.
·         Leads the development and execution of a communications and education plan and leverages metrics to assess achievement and impact.
·         Fosters a culture of engagement, holds self and others accountable through trust and authentic relationships.
·         Promotes a high performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.
·         Define key solution portfolios and ensure they are managed – either by heading that activity directly or by establishing and then supporting portfolio management disciplines.
·         Understand and advocate the principles of business and IT strategies, as well as of EA development and service delivery. Be prepared to “sell” the EA process (overall), its outcome and ongoing results, and to lead the communication, marketing or educational activities needed to ensure success and use.
·         Collaborate with all relevant parties in order to review the objectives and constraints of each solution and determine conformance with the business needs by conducting post-execution reviews of installed applications to ensure effectiveness.
·         Provided guidance to team members (Project managers, Architects, and other IT Specialists, among others) in area of new and complex implementation and/or management tools and techniques.
·         Communicating design overviews to be executed and instructing organizational stakeholders on potential threats in order to gain support for information technology strategies
·         Guaranteeing application designs support the overall technological strategy by implementing  training needs and provide reference manuals to make sure the solutions are supported and maintained appropriately after implementation is complete.
·         Ensure that the overall ICT architecture is maintained in a coherent manner and that appropriate considerations are made for its security and quality.
·         Utilize high level analytical ability and creativity to analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts and risks while developing and implementing plans and solution deliverables to Business needs
·         Ensure architectural design documentation relating to current implementations, prototyping, performance testing and providing growth and scalability plans for the system, provide production Support as well as design and deployment of advanced collaboration platforms within an Enterprise soft skill.
·         Ensure knowledge management, this will involve participating in, and/or being responsible for the creation, harvesting, protection, and reuse Kenya Airways’ intellectual capital. This will also include actively participating in knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.
·         Develop and execute road maps describing the evolution of assigned enterprise solution portfolios from current state to future state.
·         Understand and advocate the principles of business and IT strategies, as well as of EA development and service delivery.
·         Analyze enterprise business context (trends and business strategy), as well as change requirements in other EA viewpoints, to derive the enterprise architecture change requirements to guide solution decisions for the enterprise.
·         Consult with solution development projects to harmonize systems and/or infrastructure with the EA.
·         Guide solution decisions for the enterprise by analyzing technology and business trends and strategy.
·         Ensure that solution delivery life cycle efforts leverage all aspects of enterprise architecture (EA).
·         A Bachelor’s Degree in IT, ICT, Computer Science, Electrical/ Electronic Engineering or a related discipline.
·         A minimum of 10 years’ experience in IT with at least 8 years in Enterprise Architecture and Solution Design.
·         Experience using architectural design tools and frameworks e.g.  (Java, .net, php, JavaScript, HTML, CSS, Bootstrap, Query).
·         Experience in the following technical disciplines; Application development, Network design, Servers and storage, Database management and Operations
·         Knowledge of all components of a holistic enterprise architecture
·         Demonstrated knowledge and experience with diverse corporate IT operations, major IT programs, systems integration and technical architecture at Enterprise and inter-enterprise levels.
·         Demonstrated knowledge of Enterprise Architecture frameworks, e.g. TOGAF, Zachman
·         Demonstrated ability to influence senior leadership (including Business Executives, CIO and GMD &CEO) and be respected as a leader in advancing strategies across all of IT.
·         Experience in developing and implementing IT architecture plans, Enterprise Information Architecture standard and guidelines, software development methodologies and strategic plans.
·         Track record for remaining unbiased toward any specific technology or vendor and for being more interested in results than personal preferences.
·         Track record for thinking about more than technology issues, and for integrating the technical with the business and information aspects for complete solutions.
·         Strong leadership skills to indirectly manage across functional teams toward common solutions.
·         Excellent verbal and written communication skills, able to explain and document the Enterprise Information Architecture to diverse audiences (technical, business, etc)
·         Expert knowledge across multiple Platforms, Processes and IT Architecture.
·         Agile and innovative mindset to drive business outcomes enabled by technology.
·         Ability to translate business needs into enterprise architecture requirements.
·         Strong background in understanding organizational resources, priorities, needs and policies, and use of the same in developing IT strategies and solutions
·         Analytical with good project management and team leadership skills
·         Excellent Presentation, communication, planning, organizational and negotiation skills
·         Exposure to multiple, diverse business and technical configurations, technologies, and processing environments.
·         TOGAF certification will be an added advantage
How to Apply

Head of IT Security

The Head of IT Security reports to the Chief Information Officer (CIO) and leads the development and implementation of a comprehensive Cybersecurity program that facilitates information security governance.
In this role, you will be accountable for the specification and delivery of all products, services and materials required to operate best practices of cybersecurity for Kenya Airways. You will also maintain current knowledge of cybersecurity and the changing threat landscape; track new developments in rapidly changing information technologies and implement improvements to all layers of security related to the Kenya Airways’ perimeter, network, endpoints, applications, data, monitoring, incident response, disaster recovery, business continuity, and enterprise risk management.
The position requires a leadership approach that is engaging, imaginative, and collaborative, with the ability to work with other leaders to set the best balance between security strategies, general controls, compliance, and other organizational priorities.
·         Lead and motivate the IT Security team to help ensure the company continues to operate in a secure, stable, and compliant environment.
·         Amend, implement and monitor a comprehensive enterprise data security program to ensure the integrity, availability and control of company, customer, and government information and technical data.
·         Lead the development of up-to-date information security policies, procedures, standards and guidelines, and oversee their approval, dissemination, and maintenance.
·         Ensure that the Company’s security plan is in compliance with applicable laws, regulations, and contractual requirements. This includes maintaining current knowledge on changing regulations specific to security, identifying appropriate implementation plans, and ensuring requirements are met.
·         Responsible to manage the daily operations for IT Vulnerability assessment, Data Leakage, Firewall reviews and providing timely updates, support issues regarding to endpoint’s vulnerability, patch, and security configuration scanning and providing solution recommendations to avoid repeated issues.
·         Defining procedures and standards related to the management and resolution of vulnerability, patch, security configuration and other security assurance services.
·         Communicate IT security risk through effective engagement with all stakeholders for agile decision making and awareness.
·         Provide support, guidance, mentoring and education, to ensure that appropriate monitoring and controls are in place for compliance with established security policies and procedures
Serve as subject matter expert on security standards, best practices and business aligned best practices.
·         Evaluate and implement new technology or process solutions to ensure appropriate security considerations are addressed.
·         Create and manage information security and risk management awareness training programs for employees, contractors, vendors and/or clients.
·         Facilitate and identify acceptable levels of risk and establish roles and responsibilities with regard to information classification and protection.
·         Oversee incident response planning and the investigation of security breaches, review investigations after security incidents, including impact analysis and recommendations for avoiding similar vulnerabilities.
·         Work with Internal and External Auditors on security and system access reviews.
·         Lead the designing and implementation of IT controls designed to mitigate identified risks and ensure they are monitored for continued effectiveness.
·         Lead and manage the implementation of COBIT (Control Objectives for Information Technology).
·         An IT related bachelor’s degree or similar qualifications with relevant IT Security professional qualifications.
·         At least 10 years’ experience in similar role in IT Security Services coupled with a strong knowledge of security architectures and technologies including assessment, methodologies, compliance standards etc.
·         Solid knowledge of Security standards, IT security regulatory and compliance regulations and standards like PCI, HIPAA, Sarbanes Oxley, ISO 27001, NIST, CSF, COBIT, ITIL, SANS 20 and so on.
·         Knowledge of risk assessment procedures, policy formation, role-based authorization methodologies, authentication technologies, and security attack pathologies.
·         Strong leadership, analytical, problem-solving, written, verbal and presentation skills.
·         Extensive interpersonal skills with the ability to work effectively with end-users, IT peers, managers and vendors.
·         Prior experience working with external auditors and regulators.
·         Strong business acumen, people management skills, conflict management & resolution skills, negotiations skills.
·         Demonstrated proven success in working in a team as well as independently and exhibit follow-through to understand root causes of issues.
·         Strong leadership, analytical, problem-solving, written, verbal and presentation skills.
·         This position calls for an individual who exhibits thoughtful introspection but is also able to assess a broad spectrum of issues.
How to Apply

Head of Digital

As a direct report to the Chief Information Officer (CIO), The Head of Digital is the senior leader charged with creating a vision, plans, and drives the enterprise-wide digital strategy by providing technology that enables digital customer experience through web, mobile and social media platforms for internal use.
This position will be accountable for driving automation across the firm, improving developer productivity, and increasing customer satisfaction by extended use of same platforms where relevant to meet Kenya Airways’ internal requirements.
You will be responsible for planning, leading, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional value to our internal stakeholders. Works closely with senior stakeholders and executive leadership to define and drive the role of digital operations and how it can enable important enterprise-wide objectives.
You will provide and execute a vision and strategy to help drive improved communication, collaboration, and productivity within the Kenya Airways workforce. As part of this role, you will work closely with all the functional areas in the company stakeholders to modernize the digital workplace and make sure their technology requirements are met.
The role holder will communicate effectively and be able to translate complex technical concepts into views appropriate for executive and senior management; independently produce presentations and reporting to all levels of the organization.
You will also provide strategic leadership and direction regarding data, technology, and innovation across the airline; monitor and analyze technology and trends that could improve consumer overall experience. The role holder also reviews reports, analyzes data and provides feedback to teams in support of continual improvement efforts and provides metrics and status to senior management.
·         Oversee strategic design, acquisition, management, and implementation of an enterprise-wide technology infrastructure. Create a vision for and drive the enterprise-wide digital strategy. Lead the digital strategy execution including coordination and oversight of cross functional teams that deliver digital projects. Works with executive team and staff to develop and implement a culture of exceptional client service around technology and digital offerings.
·         Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
·         Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members. Facilitate the scrum team for better creativity and works to improve the efficiency of the development team. Managing outside influencers. Remove the impediments for the scrum team.
·         Arranges daily stand-up meetings, facilitates and schedules meetings, demos and decision-making processes in order to ensure quick inspection and proper use of adaptation process. Conducts retrospective meetings, organizes and facilitates the sprint planning meeting and acts as safeguard for his team.
·         Managing stakeholder communications and helping to implement an effective system of project governance.
·         Partner with senior leadership across to advance the mission goals of airline with a focus on innovative technology solutions; including identifying opportunities and risks for delivering products and services digitally, as well as identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to business success.
·         Accountable for successful planning and coordination of the execution of multiple complex, high risk and multi-dimensional infrastructure projects across the company related to Digital Transformation and will act as the primary liaison for the airline with strategic partners and vendors, ensuring alignment of efforts with the airline’s strategic objectives. This role will also function as a change agent for the airline by articulating the business needs and value of Digital Transformation initiatives effectively enterprise-wide, influencing support and driving adoption for digital-based initiatives.
·         Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile Project Management. Is responsible for managing the scrum process with the coordination of the scrum team in agile methodology
·         Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team
·         Remain current with technology standards, industry trends and emerging technologies, as well as product development and product management best practices while ensuring compliance with all regulations, policies, and procedures.
·         An IT related Bachelor’s degree or similar qualification with relevant IT professional qualifications.
·         10+ years of working experience in IT, of which 5 must be in Digital Practice.

·         Certified Agile project manager/Scrum Master with relevant practical experience as an agile project manager/Scrum Master or experience working in a Scrum Framework.
·         Strong understanding of the full software development life cycle, processes and procedures with an understanding of team needs, fundamentals of iterative and incremental development as well as Service oriented environments and Agile practices.
·         Thorough understanding of the lean/Agile software development methodologies, techniques, values and procedures – User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games, Kanban, Extreme Programing (XP), Crystal, Feature Driven Development (FDD).
·         Ability to produce quantifiable metrics of performance and use these to maximize productivity
·         Coaching capability on agile scrum with a Continuous improvement mindset – Must continually be growing one’s craft, learning new tools and techniques to manage oneself and a team. Must be able to lead and demonstrate value-add principles to a team
·         High level of mathematical aptitude and strong problem-solving skills, Logical, analytical with an investigative creative mind and ability to handle complex information with accuracy and attention to detail. Knows and appreciates the value of metrics and incremental delivery.
·         Design thinking experience and/or training is desirable.
·         You strive in a culture of innovation – willing to say yes and try out new ideas and living outside your comfort zone.
·         You are comfortable handling multiple competing priorities in a fast-paced environment.
·         Deep understanding of how culture and team dynamics create exceptional teams.
·         Demonstrated experience developing and implementing organization-wide technological, and digital strategies aligned with organizational mission and focus on user experience.
·         Must be comfortable in an environment where limited support or information may be available, along with the ability to navigate seamlessly between setting a strategy and executing/implementing.
·         Demonstrated capability to lead and execute large scale, complex, and cross-functional work efforts across multiple disciplines with expertise and passion on understanding the needs of external Customers and working with internal Customers to understand their barriers to delivering service excellence.
·         High-level communication skills including experience in leading management teams towards a strategic technology vision.
·         Excellent written and verbal communication skills when working with both internal business and technical people with external customers, ability to solidify vague requests, explain issues, and guide to solutions.
How to Apply

Employee Relations & Staff Welfare

At Kenya Airways, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why KQ is a great place to work.
Responsible for managing an employee relations and staff welfare team, this is a customer facing role where you will be responsible for assisting in the development and implementation of ER strategies, programs and policies which promote productive and positive relationships between managers, employees and co-workers by helping to prevent and resolve issues between individuals.
·         Develop and modify ER & Staff Welfare policies and procedures; conduct training, manage and coach a team of ER & Staff Welfare professionals.
·         Act as an advisor to the various stakeholders on employment legislation, union matters and all matters pertaining to employee relations.
·         Develop, plan and implement staff welfare programs and initiatives in accordance with the company policies for purposes of enhancing positive employee relations climate that will improve productivity.
·         Responsible for sourcing and managing the canteen provider in accordance with the public health cleanliness and safety standards.
·         Prepare, monitor and control Employee welfare budgets to ensure effective cost control.
·         Manage insurances benefits (GLA, GPA, LOL) and ensure speedy claim settlement.
·         Ensure implementation of long service awards and retirees awards in accordance with the HR Policy.
·         Under the guidance of the Head- Employee Relations and Staff Welfare, maintain relationships with internal/external stakeholders/customers, the Unions and Functional Heads.
·         Assist in taking proactive measures, based on internal data, changes in employment law, and ER company policies, to ensure education is provided to the appropriate audiences with the goal of minimizing legal risk and preventing the unfair treatment of employees.
·         Participate in, and may lead, projects with a significant scope/impact. Represents ER in audits and associated action plans.
·         Handle the more complex and sensitive ER matters at their location, which will include certain head-level and other key position ER issues and investigates formal charges from government agencies.
·         Effectively manage all litigation and Employment Tribunal cases on behalf of the company
·         Any other task as assigned
·         Strong negotiation and persuasion skills – effectively influence all stake holders in a way that results in acceptance, agreement or behavior change.
·         Strong analytical, problem solving, critical thinking and organizational and advanced computer skills
·         Strong communicator, presenter, influencer and conflict manager, with history of success coaching all levels of management and employees through complex, difficult and emotional issues.
·         Good coaching and mentoring skills.
·         Resilience – Able to remain calm, stable and in control of themselves in potentially emotional grievance handling and disciplinary.
Key Competences:
·         Knowledge of Labor /Employment law and its practical application.
·         Knowledge of current trends and best practice of employee involvement and industrial relations.
·         Good awareness of the internal and external industrial environment and successful adaptation to changing demands and conditions of ER landscape.
·         Demonstrated capacity to lead and advice on HRM and change management initiatives.
·         Experience of administering and managing employee medical benefits plan and welfare services.
·         Bachelor’s Degree in HR, Psychology, Business, or related field
·         6+ years of experience in employee relations environment preferably in a large organization
·         Post Graduate Higher Diploma in HR.
·         Member of IHRM
How to Apply

Alliance Manager

Kenya Airways, a member of the Sky Team Alliance, is a leading African Airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually. The Airline was recently voted the Leading Airline in Africa by passengers in the World Travel Awards.
It has been voted the Leading Airline in Africa – Business Class, four years in a row. Kenya Airways has a fleet of 36 aircrafts that are some of the youngest in Africa; this includes its flagship B787 Dreamliner aircraft. The onboard service is renown and the lie-flat business class seat on the wide body aircraft is consistently voted among the world’s top 10.
Kenya Airways is currently seeking additional talent to serve in the position of Alliance Manager – Alliances & Partnerships.
Reporting to theHead of Network Planning & Alliances, the ideal candidate will be tasked with the responsibility of identifying opportunities, implementing and maintaining viable airline partnership arrangements in liaison with all stakeholders for maximum business and network opportunities.  Key duties and responsibilities are as outlined below;
·         Developing and implementing the program for Kenya Airways competitive strategy and determining the type and level of co-operation in line with the competitive strategy.
·         Identifying, initiating and steering viable potential partner agreements to expand and improve Kenya Airways’ network.
·         Establishing and maintaining up-to-date profiles of network airlines and potential codeshare partners to guide on choice of partners.
·         Evaluating and reviewing of existing partnership agreements to determine value to Kenya Airways.
·         Establishing a Partnership Protocol that ensures codeshare agreements are responsive to need, user friendly and managed openly and effectively and work within Kenya Airways’ objectives.
·         Developing systems/reports for the collection of data for performance monitoring and stakeholder’s information.
·         Developing and maintaining strong working relationships with key stakeholders to ensure their buy-in and support of Codeshare projects.
·         Developing, establishing and implementing Codeshare infrastructure and communication processes within Kenya Airways and with Codeshare Partners.
·         Managing the codeshare Projects’ budget, acting as budget holder and ensuring that the projects are carried out in accordance to the budget and timescales.
·         Participating and contributing to codeshare seminars, reports & partnership events as appropriate.
·         Maintaining records of commercial and financial performance of the Codeshare Agreements.
·         Bachelor’s degree in a Business-related field. A Master’s degree in a relevant filed is desirable.
·         3 – 5 years’ experience in a relationship and/ or Partnership management role.
·         Demonstrable success in working in a similar technical or commercial role
·         Experience in negotiating, formulating and negotiating service level and cooperation agreements and contracts.
·         Experience in analyzing and interpreting information, statistics and financial accounts.
·         Experience in project management.
·         Ability to understand business constraints & drivers and adapt strategies to address these
·         Previous people management and Partnership experience will be key.
·         Proven track record of identifying markets and marketing opportunities and delivering against this.
·         Broad general knowledge of airline partnerships is an added advantage.
·         Ability to converse in French or any other international language will be an added advantage.
·         Strategic thinker with strong leadership skills
·         Must be possess excellent negotiation skills
·         Excellent communication & presentation skills
·         Strong interdisciplinary & team working skills
·         Must be proactive and self-motivation
·         Possess strong analytical skills
·         Cross cultural sensitivity with ability to navigate through diverse
How to Apply

Industrial Relations Manager

In this role you will be tasked to design and lead proactive Industrial Relations strategies, policies, processes and procedures that contribute to cordial industrial and industrial relations.
This position requires an individual with practical experience in managing union-based interactions, welfare matters including recommending best practice to enhance employee engagement for productivity.
·         Ensure consistent application of industrial relations policies and procedures as well as monitoring of staff motivation levels with a view of promoting employee satisfaction.
·         Create and implement all industrial relations related practices, policies, procedures and strategies with the goal of promoting a positive culture and high employee performance.
·         Contribute to the development and implementation of ER strategy across the business.
·         Address conflicts and strive to resolve them in a positive manner that benefits all parties and facilitates healthy work relationships and manage the administration of all discipline/grievance issues as per discipline /grievance procedure.
·         Coordinate disciplinary procedures and systems; handle disciplinary cases; attend to disciplinary hearings, confirm minutes and issuing verdicts with minimal litigation.
·         Design programs to ensure the fair treatment of employees and effective communication between employees and managers and provide guidance to line managers on behavior management and effective counselling to staff.
·         Listen to and address employee concerns, resolve employee issues and handle complaints to protect the interests of all parties involved and encourage a supportive atmosphere in the workplace.
·         In conjunction with the other relevant parties in HR, develop, implement, and update Human Resources employment policies and procedures.
·         Gathers and documents all facts through interviews, records, and other sources; evaluate the validity of complaints, violations of policy, and proper course of action.
·         Liaison on industrial relations matters – attending conciliation meetings with union and labour officers including negotiations for CBA.
·         Any other task as assigned.
·         Interpersonal skills – essential to identifying the needs of employees and management.
·         Knack of problem-solving – devise solutions to issues that arise in the workplace
·         Strong negotiation and persuasion skills – effectively influence all stake holders in a way that results in acceptance, agreement or behavior change.
·         Communication skills – ability to listen and understand concerns and provide answers to complex workplace questions.
·         Strong analytical skills – to assess situations, make accurate observations and arrive at well informed decisions.
·         Resilience – Able to remain calm, stable and in control of themselves in potentially emotional grievance handling and disciplinary.
·         Work place pressure – Maintain effective work behavior in the face of setbacks or overwhelming work demands.
·         Proficiency – in use of MS office tools.
·         Knowledge of Labour /Employment law and its practical application.
·         Knowledge of current trends and best practice of employee involvement and industrial relations.
·         Good awareness of the internal and external industrial environment and successful adaptation to changing demands and conditions of ER landscape.
·         Knowledge and effective application of all relevant retail policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
·         University degree – Bachelor’s degree in HR / Business Administration or related field
·         5 years’ experience managing HR processes in a labour intensive industry and 2 years’ must experience specifically in labour and industrial relations management.
·         Post Graduate Higher Diploma in HR.
·         Additional qualifications in Employee or Industrial Relations would be an added advantage.
·         Member of IHRM
How to Apply

Integration Design Manager

The Senior Manager Integration Design will be responsible to design, deliver and quality assure all system integrations and the enabling technology in accordance with enterprise architecture roadmaps. S/he will also be accountable for managing the delivery of Systems Integrator partners making sure that business requirements and applications are providing the necessary information data flow and functionalities
This role will take ownership of assigned systems, processes, and technical requirements for the development of robust integration process methodologies. This role will be actively involved in the development, delivery, maintenance, and support of systems to provide excellent service with respect to in-house initiatives, new and legacy center processes, and project management tasks.
This role will be a blend of defining the architecture, project management and technical support for issues encountered engaging on the various interfaces, strategic integration development, support and escalation of any issues encountered both on the service or the ability for the partner to access the service and to provide insight into any weaknesses or improvements that can be implemented in order to develop the service further.
The role will also be responsible for creating and updating any Standard Operational Procedures to manage the service by working closely with other IT peers.
·         Provide roadmap, design, development, engineering, integration, and delivery of operationally viable applications, infrastructure, network, and technology solutions through delivery excellence.
·         Drive and support key architectural and technology decisions across KQ from demand intake to implementation.
·         Lead implementation activities of enterprise integration strategy.
·         Work closely with Project Managers and other leaders to deliver initiatives and solutions utilizing Agile project management methodologies
·         Ensure the implementation, support and management of the Integration Middleware and Enterprise Bus;
·         Provide Strong leadership skills and demonstrate ability to coach, inspire and mentor a team
·         Comfortably work on different projects simultaneously
·         Fully comprehend the Integration architecture paradigms, Solution design and SOA governance concepts
·         Design and optimize integration requirements between systems and between various clouds
·         Maintain the availability of relevant, current, validated, and reliable knowledge related to systems and solutions designs and patterns
·         Lower cost, improve quality, and accelerate integration development through process and technology automation practices
·         Ensure solution architectures are in line with architecture blueprints, principles, standards and guidelines
·         A Bachelor’s Degree in IT, or a related field
·         7+ years of experience in architecting & designing IT solutions in multi -vendor environment
·         5+ years of experience participating in full-life cycle Service Oriented Architecture implementations.
·         Conversant with middleware related development lifecycles and design patterns
·         Strong knowledge of IT architecture frameworks, concepts and best practices and strong strategic planning capabilities;
·         Good industry and business understanding/ knowledge;
·         Proven leadership and management skills;
·         Excellent grasp of emerging/advance technologies and platforms, specifically: Cloud Architecture, Digital Architecture, Internet of Things and Cloud Services
·         Knowledge of Full stack architecture (Application, Integration & Data Architecture) with proven experience of architecting solutions reflecting availability, performance, load balancing, caching strategies, DR, Data privacy and compliance, resource elasticity etc.
How to Apply

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