Greenlight Planet is a
multi-national, for-profit business that designs, distributes, and finances
solar-powered home energy products, with an underserved population in mind: the
1.3 billion global consumers for whom the old-fashioned electrical grid is
either unavailable or too expensive.
From the company’s wide range of
trusted Sun King™ solar lamps and home energy systems, to its innovative
distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing
model, Greenlight Planet continuously strives to meet the evolving needs of the
off-grid market.
Training Manager
Analyst (Process Excellence)
Marketing Communications Content Writer
Business Process Analyst
Over a decade in business, the
company is now a leading global brand in emerging markets across Asia and
Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light
and energy to 32 million people in more than 60 countries and have sold over 8
million products worldwide.
Greenlight stays in touch with
underserved consumers’ needs in part by operating its own direct-to-consumer
sales network, including thousands of trusted sales agents (called as “Sun King
Energy Officers”) in local communities across local communities. For Sun King
Energy Officers, this is not only a good source of income and employment but
also they become an important member of their community bring light and
catering to local energy needs within their communities.
Today, with over 900 full-time
employees in 11 countries, we remain continuously impressed at how each new
team member contributes unique and innovative solutions to the global off-grid
challenge, from new product designs, to innovative sales and distribution
strategies, to setting up better collection mechanisms, to better training
strategies, to more efficient logistical and after-sales service systems. We
listen closely to each other to improve our products, our service, and
ultimately, the lives of underserved consumers.
Training Manager
The Role
The EasyBuy Training Manager will
work closely with the Sales team to ensure field staff has acquired the
knowledge on processes and tools required for a proper execution of their work,
through training, reminders and materials.
Responsibilities
·
Planning and delivering training to
Energy Officers and Field staff to ensure proper understanding of tools and
processes
·
Sharing information on issues
encountered in the field while using the tools
·
Organising customer experience audit
·
Supporting with ad-hoc projects
related to field activities of EOs or field staff when required
·
Ensuring digital content deployment
uptake and development
·
Monitoring and enforcing usage of
training tracking app, setting targets for the field trainers and increase
trainers performance and content quality based on automated feedback
·
Keeping up to date content material
with weekly reviews
·
Mentoring and assisting field
trainers on ways to improve communication and transferring knowledge
Qualifications / Requirements
·
Bachelor’s Degree
·
Diploma/Certificate in Sales and
Marketing; Customer Service Management
·
4-years relevant work experience in a
similar role is a requirement
Desired Characteristics
·
Excellent interpersonal skill
·
Clear and straight to the point
communication skill with fluency in both written and spoken English and Swahili
·
Clear thinking/problem solving
ability
·
Excellent attention to details
·
Excellent issue-tracking and
resolution skill
·
able to handle multiple tasks at the
same time without errors and mistakes.
How To Apply
We are looking for someone who is
driven, passionate and excited about the opportunity to bring honest,
affordable, energy to homes in Africa and Asia. If this sounds like you, we
would love to hear from you.
Greenlight Planet offers a
competitive salary, a fun, supportive work environment and opportunities for
continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal
opportunity for all people, everywhere. It is the reason we exist! So,
regardless of your race, colour, religion, sex, marital status, sexual
orientation, national origin, HIV/Aids status, disability or any other
protected characteristic as established by law, we will accept your application
and make a decision based on your suitability for the position.
Analyst (Process Excellence)
How Sun King EasyBuy Products Work
Sun King Energy Officers (or the
Field Agents) are tasked to visit their communities and household
(Door-to-Door) to demonstrate and sell Sun King EasyBuy Solar Products, every
day. Customers can purchase a Sun King EasyBuy Solar Home Systems and other
products from the Energy Officers, by making a small down-payment and agreeing
to pay the remainder of the amount in installments over a pre-agreed period of
time. Energy Officers are also responsible to ensure that the Customers make
the payment to Greenlight Planet, using the multiple available avenues that
Greenlight Planet makes available to them.
Customers make small, affordable periodic
payments (at a standard daily rates established & pre-agreed for each
product) to purchase light for a number of days. Their solar products will turn
off automatically once the amount they have paid for, is exhausted until
another recharge is done. Once the product is fully paid off, it is unlocked
and customers can enjoy unlimited access to the product without any further
payments. Area Business Manager is accountable for establishing and growing the
channel of Energy Officers and ensure that the units are sold, the money.
The Role & Opportunity
The Analyst will have a leading role
in helping to reshape critical business processes across the organization.
They will join at the ground floor of
a new team with an ambitious agenda to deliver step change performance
improvement across critical business functions like Sales, Operations,
Training, Call Centres, HR, etc. They will report to Senior Business Analyst, a former Consultant from a top tier global consulting
firm. They will benefit from world class professional development opportunities
and get unparalleled exposure across a leading global Solar Company delivering
life changing products to customers across Africa and Asia.
Responsibilities
·
Business
Process Analysis: Conduct
analysis of existing business processes & systems through observation,
interviews, data analysis, etc. Summarize and succinctly present findings to
your supervisor and other leaders in Greenlight Planet
·
Process
design, redesign and vetting: Work
with your supervisor and project sponsors to design critical business processes
that deliver increased revenue, reduce cost, or qualitative improvements like
customer satisfaction. Design processes with strong controls and KPI
measurement.
·
Pilot
and/or lead scale implementation of new processes & systems: Work with project sponsors to prototype new processes or
business improvements; project manage for successful implementation; collect
data & feedback on performance; roll-out changes to all country operations.
·
Prepare
client ready documentation: Prepare
crisp and polished documentation of new systems including process documents,
reporting dashboards [excel, looker, BI etc.] training materials, presentations
etc.
·
Training: Conduct trainings with junior, and senior field and office
based staff members transferring knowledge and excellent implementation of new
processes
·
Field
Visits: Conduct field visits with EB
operations across East Africa
·
Any
other business: Any other business as assigned by
your supervisor
Qualifications
·
Top marks at a top 5 Regional or
Globally recognized University with a degree in commerce, operations,
engineering, sciences, education or other relevant discipline.
·
Advanced degree is welcome
·
2 years experience in an strategy or operational consulting role from a top regional or global consulting firm or business.
·
1 year experience in project management
·
1 year experience training teams
·
Highly
analytical with high degree of competency in
Excel/Google Sheets, BI software (Looker, Microsoft BI, Tableau) and other
analytical tools [this will be tested,
do not apply if you do not have these skills]
·
Critical
Thinker: Very strong ability to structure
problems and drive towards solutions even in ambiguous situations
·
Entrepreneurial Spirit with qualities of being able to work independently
and figure things out with innovative thinking, problem-solving skills and
presence of mind.
·
Track
record of success in
their role e.g. fast promotion, demonstrable experience in exceeding results in
their role
·
Ambitious,
works hard and works smart (efficiently) wants to supercharge their professional development
·
Excellent communication skills able to distill information and understand the way to
communicate to different audiences to get results
·
Demonstrates humility
·
Passionate
about working with rural, off-grid consumers and resolving their issues.
·
Driven
by the social mission to
provide energy to consumers and employment to rural communities. Should be a
values driven individual.
We are looking for someone who is
driven, passionate and excited about the opportunity to bring honest,
affordable, energy to homes in Africa and Asia. If this sounds like you,
we would love to hear from you.
The Perks
Greenlight Planet offers competitive
compensation, annual performance reviews, weekly professional development
chats, a fun, supportive work environment, free lunch, medical insurance,
workplace accident scheme, and opportunities for continued professional career
growth within a fast-growing global enterprise.
Greenlight Planet believes in equal
opportunity for all people: We do not discriminate based on race, color,
religion, sex, marital status, sexual orientation, national origin, HIV/AIDS
status, or disability.
Marketing Communications Content Writer
The Role
We are looking for a talented content
writer to join our Communications and PR team to enrich our internal and
external communications through compelling blog posts, white papers, news
articles, social media content, case studies, web content, new product launch
communications and other types of marketing copy.
The ideal candidate would have some
combination of journalistic, business writing and/or PR agency experience to be
able to create impactful case studies, blog posts and news articles for
national/ global media with equal adeptness. This position entails a high
degree of creativity, as well as the ability to use data-driven insights to
write compelling material. The right candidate is detail-oriented, with a
consistent record of meeting tight deadlines. Preference will be given to
those with a strong writing portfolio, experience with business oriented
writing, a minimum of a bachelor’s degree and relevant work experience.
Responsibilities
·
Creating content that spans a variety
of topics for a broad range of communications channels (website, blogs,
articles, social updates, banners, case studies, guides, white papers, etc.)
·
Creating concise, eye-catching, and
innovative headlines and body copy
·
Creating content for media-worthy
stories, press releases and work with external parties (PR companies, media,
journalists, etc.) to increase visibility around Greenlight Planet’s work and
presence in global and regional media.
·
Researching, collating and
disseminating case studies about Greenlight Planet’s distribution methods,
agent and customer profiles for use in B2B pitch materials, channel market
training and internal knowledge sharing purposes.
·
Building Greenlight Planet’s blog; identifing
and creating stories that communicate Greenlight Planet’s expertise and
establish thought leadership.
·
Managing content for the company’s
website, corporate brochures and B2B focused materials such as pitch decks.
·
Creating content for partner facing
communication materials such as: training guides, local and international
press/PR, product launches, workshops and seminars.
·
Applying for relevant national and
international awards for the company
·
Creating and curating persuasive,
accurate content for B2B lead generation and lead nurturing e-mailers to a
global audience of investors, potential partners and current partners.
·
Brainstorming and collaborating with
the sales and marketing team for new ideas and strategies
·
Researching markets and industries to
compare and create content that is innovative and original
·
Collaborating with campaign managers,
creative team, and designers
Qualifications
·
Has sophisticated command of written
English with a clear ability to oscillate between formal communication; a personable,
casual tone of voice; and vibrant marketing-oriented language
·
Is able to work well with multiple
stakeholders
·
Has strong people skills, an ability
to elicit trust from others and work collaboratively with multiple
stakeholders, taking input from graphic designers, sales and marketing leaders,
and senior executives.
·
Has an entrepreneurial,
innovative spirit; an ability to apply creativity in a practical way.
·
Is able to work autonomously and
independently; this person will be expected to take input from many
stakeholders but ultimately support the brand’s communication strategy with
confidence.
·
Has at least 4 years of experience in
a content writing role; dealing with content for a global company or
organization with mass-market consumer products or services.
·
Can prioritize a varied workload and
work well under pressure while adhering to strict deadlines.
·
Has a Bachelor’s degree in creative
writing, journalism, English, or related field preferred
How To Apply
We are looking for someone who is
driven, passionate and excited about the opportunity to bring honest,
affordable, energy to homes in Africa and Asia. If this sounds like you, we
would love to hear from you.
Greenlight Planet offers a
competitive salary, a fun, supportive work environment and opportunities for
continued professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal
opportunity for all people, everywhere. It is the reason we exist! So,
regardless of your race, colour, religion, sex, marital status, sexual
orientation, national origin, HIV/Aids status, disability or any other
protected characteristic as established by law, we will accept your application
and make a decision based on your suitability for the position.
Business Process Analyst
The Role
Greenlight Planet is looking for a
Business Analyst, Process Excellence who will have a leading role in helping to
reshape critical business processes across the organization. They will join at
the ground floor of a new team with an ambitious agenda to deliver step change
performance improvement across critical business functions like Sales,
Operations, Training, Call Centres, HR, etc.
Responsibilities
·
Process
Improvement Methodology: Formulating
process standards & improvement methodology and driving adoption across
EasyBuy, delivering savings in costs, process cycle times reductions, and error
rate reductions
·
Process
Architecture: Developing a
Processes Architecture detailing all the organizations Business Processes,
their Process Flows, Procedures and Work Instructions
·
Business
Process Analysis: Conducting
analysis of existing business processes & systems through observation,
interviews, data analysis, etc; Summarizing and succinctly presenting findings
to your supervisor and other leaders in Greenlight Planet
·
Process
design, redesign and vetting: Working
with the supervisor and project sponsors to design critical business processes
that deliver increased revenue, reduce cost, or qualitative improvements like
customer satisfaction. Designing processes with strong controls and KPI
measurement.
·
Piloting
and/or leading scale implementation of new processes &
systems: Working with project sponsors to
prototype new processes or business improvements; project manage for successful
implementation; collect data & feedback on performance; roll-out changes to
all country operations.
·
Preparing
client ready documentation of
new systems including process documents, reporting dashboards [excel, looker,
BI etc. training materials, presentations etc.
·
Training: Conduct trainings with junior, and senior field and
office-based staff members transferring knowledge and excellent implementation
of new processes
·
Conducting field visits with EB
operations across East Africa
·
Any other business as assigned by
your supervisor
Qualifications
·
Has a bachelor’s degree in Business,
Commerce, Finance or other related field from a Regional or Globally Recognized
University. An advanced degree is welcome
·
Has 2 years experience in a strategy
or operational consulting role from a top regional or global consulting firm or
business.
·
Has 1 year experience in project
management
·
Has at least 1 year experience training
teams
·
Is highly analytical with high degree
of competency in Excel/Google Sheets, BI software (Looker, Microsoft BI,
Tableau) and other analytical tools [this
will be tested, do not apply if you do not have these skills]
·
Is a critical Thinker: Very strong
ability to structure problems and drive towards solutions even in ambiguous
situations
·
Demonstrates an entrepreneurial
Spirit with qualities of being able to work independently and figure things out
with innovative thinking, problem-solving skills and presence of mind.
·
Holds a track record of success in
their role e.g. fast promotion, demonstrable experience in exceeding results in
their role
·
Is ambitious, works hard and works
smart (efficiently) wants to supercharge their professional development
·
Is fluent in English with advanced
verbal and written communication skills. The ideal candidate is able to distil
information and understand the way to communicate to different audiences to get
results
·
Demonstrates humility
·
Is passionate about working with rural,
off-grid consumers and resolving their issues.
·
Is driven by the social mission to
provide energy to consumers and employment to rural communities.
·
Should be a value driven individual.
·
Has at least one year working
experience in a high-pressure environment
How to Apply
We are looking for someone who is
driven, passionate and excited about the opportunity to bring honest,
affordable, energy to homes in Africa and Asia. If this sounds like you,
we would love to hear from you.
Greenlight Planet offers a competitive
salary, a fun, supportive work environment and opportunities for continued
professional growth within a fast-growing global enterprise.
Greenlight Planet believes in equal
opportunity for all people, everywhere. It is the reason we exist! So, regardless
of your race, colour, religion, sex, marital status, sexual orientation,
national origin, HIV/Aids status, disability or any other protected
characteristic as established by law, we will accept your application and make
a decision based on your suitability for the position.