Events Sales Manager
Department Description
Reporting to the Commercial Lead, the
position holder will drive and oversee the development, management and
expansion of the customer acquisition base by owning the activity calendar
across the year.
Responsibilities
Requirements
Responsibilities
Qualifications
Responsibilities
Requirements
Department Description
We are pleased to announce the following vacancy in the Masoko Department within
the EBU Division. In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below.
Responsibilities
·
Management and execution of all Masoko on ground events inclusive
of all brand assets
·
Develop trade activation strategies aimed at driving customer
acquisition, market share and embedding customer education
·
Maintain timely and accurate territory reports, review competitor
intelligence, sales performance and all information relevant to the territory
·
To play active role in developing and implementing the 12-month
commercial calendar
·
Actively drive customer insights by gathering and reporting on
market intelligence and pursue implementation of relevant insights while
monitoring effectiveness of activities
·
Liaise with relevant partners and suppliers for effective and
efficient delivery
·
Prepare regular updates on performance, identify potential gaps
and planned activities
·
Coordinate with business units and trade activation managers to
support go-to-market activities for Masoko campaigns and activations
·
Cross-functional lead in ensuring joined-up operations- engage
stakeholders in defining a compelling go to market plan
·
People management- develop the capabilities and seamless execution
abilities of the team
·
Support technology by offering real time customer feedback from
campaign rollout.
Requirements
·
Degree in a business discipline
·
Have at least 8 years working experience in a commercial
environment
·
Excellent written and verbal communication skills (articulate)
coupled with good listening and critical reasoning skills
·
Proactive, confident, energetic and able to work under pressure
with a positive attitude and use good organization skills
·
Mentoring/coaching skills/experience
·
Problem solving and decision-making skills.
How to Apply
Product Analyst
We are pleased to announce the following vacancy in the Customer Experience Excellence (CXX)
Department within the
Customer Operations Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below.
Brief Description
Reporting to the Manager
Product Solutions & Enablement, the role holder will
influence the design of experience in Product development. They will play an
active part in facilitating Service Experience Design in a cross functional
environment with a view to output Product and Service Experiences that Attract
and Retain customers.
This role is best fit for candidates who inherently are Creative,
Influential, Strong Team Players, Bold, Articulate, Passionate about People and
have a Strong Business Acumen.
Responsibilities
·
Facilitation of cross functional stakeholders to output
unmatched customer experience across products and services (through Service
Experience Design and other successful disciplines)
·
Lead in Digitalizing Service Experiences across products and
service
·
Steer and facilitate crossfunctional teams in proactive service
recovery design.
·
Incorporate Frontline empowerment and enablement using efficient,
effective and empathetic approaches.
·
CX Roadmap for Product Excellence: Creation, Ownership and
follow through of the Experience Roadmaps through to successful outcomes
·
Operational Efficiencies: Deliver costs savings by Analyzing
demand emanating from product and service experiences and implementing
initiatives that result in operational efficiencies.
·
Product Readiness Assessments: Ensure that customer centric UATS
and Readiness Assessments are well executed to inform the product and service
launch decisions.
·
Product Decommissioning or Improvement: Provide insights that
support decisions on strategic product decommissioning and/or improvements and
steer experience excellence in product decommissioning.
·
Monitor the experience of existing products, solutions and
campaigns and institute corrective measures in collaboration with relevant
Business Units and stakeholders, as need arises.
·
Reporting Excellence with a view to safeguard and realize tactical
and strategic customer experiences.
·
End to end administration of the product development process from
an experience excellence angle.
Qualifications
·
Bachelor Degree or Diploma in a related discipline with a leaning
on Technology and Human Sciences.
·
Proven practice in a Customer Experience role that includes Design
and Implementation of Customer & User Experiences.
·
Ability to communicate complex subjects in a simple way
·
Ability to assimilate Technology and Customer Experience to output
remarkable User Experience
·
Strong in reporting skills including report writing and
presentations.
·
Capable of working in a complex organization, smart negotiator and
able to build strong relationships and credibility without necessarily having
direct management control.
·
Strong understanding of Customer Journeys, design of touchpoint
experiences and related global trends.
·
At least 4 years working experience in customer experience
environment
·
(Added Advantage)Experienced in Design Thinking Methodology and
Agile Project Management.
How to Apply
Strategic Sales Marketing Developer
We are pleased to announce the following vacancy in the Masoko Department within
the EBU Division. In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below.
Reporting to the Events
Sales Manager, the position holder will responsible for
driving customer acquisition (registration & transactions) for Masoko.
Responsibilities
·
Effective formulation and implementation of customer acquisition
and retention plans
·
Effectively drive creation of new accounts
·
Develop and maintain an up-to-date route plan
·
Share competitor intelligence and market reports
·
Develop strong relationships with customers
·
Ensure all key accounts are managed through well thought-out
Account Development Plans
·
Liaise with relevant partners for effective and efficient delivery
·
Prepare regular updates on performance, identify potential gaps
and planned activities.
Requirements
·
Degree in a business discipline
·
Have at least 4 years working experience in a commercial
environment
·
Excellent written and verbal communication skills (articulate)
coupled with good listening and critical reasoning skills
·
Proactive, confident, energetic and able to work under pressure
with a positive attitude and use good organization skills
·
Problem solving and decision-making.
How to Apply