Technical Advisors, Supervision.
Reporting to: Assisted Network
Program Manager
Direct Reports: None
Location: Field Based
The Opportunity
Living Goods Kenya is co-designing
with county governments, how to assist their networks of Community Health
Volunteers and to provide technical assistance in implementing community
health. LG will provide hands-on support, to build and strengthen
community health systems, implement mHealth technologies and performance
management support.
The goal of Living Goods support is
to build capacity in order that high impact community health is managed by
government and to fully owned by the Country Health Management Teams to ensure
sustainability in the long term.
To support our ambitious goals in
Kenya, we seek an experienced, innovative and passionate individual, with a strong-track
record of delivering results, to join our Assisted Networks team as Technical
Advisors, Supervision.
The Technical Advisor will be
assisting a network of Community Health Volunteers (CHVs) within a sub county,
primarily to support the Community Health Extension Workers (CHEWs) deliver
high impact through best practice performance management and supervision and
supporting the sub county and county health teams within the AN to deliver
impactful community health.
Responsibilities
·
Provide technical advice through
conducting trainings and coaching sessions for community health extension
workers (CHEWs) and sub-country management teams (SCMT) on performance
management and supervision of CHVs.
·
Provide ongoing coaching of Sub
County and county health management teams on how to review and analyze data on
the performance dashboards and interpret to support CHVs to deliver against
targets.
·
Provide technical assistance and
capacity-building across the sub county and share learnings and get feedback.
·
Support CHEWs and other county health
teams on field visits
·
Support the Program Manager in the
initial engagement and co-design the support with a new county and sub county,
helping to establish ways of working ensuring the county and sub county
government are fully engaged.
·
If needed, represent and offer
support in county and sub county technical meetings and engagements and
actively seek out, identify, advise upon and implement opportunities for
collaborative work across the sector.
·
Prepare and present reports and key
insights as necessary to support the Program Manager.
·
Support the Program Manager to ensure
CHEWs are equipped for supportive supervision
·
Develop and initiate new ideas to
improve how we provide technical assistance.
·
Manage project expenditures and track
records to keep costs as low as possible
Qualifications
·
Degree in health sciences.
·
Post-graduate training in Management
or Public Health an added advantage.
·
5 years or more experience bringing a
sound understanding of the Kenya Health System and prior technical
assistance work experience with and/or involving close association with
national and county governments.
·
Strong interpersonal and
communication skills.
·
Should be flexible and willing to
travel across Kenya and primarily based in the field.
·
Good computer and analytical skills a
must.
·
Able to manage priorities, take
initiative, and work without constant supervision.
·
Honest, reliable, diplomatic and well
organized.
How to Apply
Click here to apply for the position
of Technical Advisors, Supervision please
follow the link
Technical Android Field Support Officers.
Reporting to: Assisted Network
Program Manager with dotted line to LG Tech Team
Direct Reports: None
Location: Field Based
The Opportunity
Living Goods Kenya is co-designing
with county governments, how to assist their networks of Community Health Volunteers
and to provide technical assistance in implementing community health.
LG will provide hands-on support, to
build and strengthen community health systems, implement mHealth technologies
and performance management support.
County Governments recognize a need
to implement innovative approaches to achieve significant results in key areas
within the reproductive, maternal, neonatal and child health (RMNCH) space.
The goal of Living Goods support is
to build capacity in order that high impact community health is managed by
government and to fully owned by the Country Health Management Teams to ensure
sustainability in the long term.
To support our ambitious goals in
Kenya, we seek experienced, innovative and passionate individuals, with a
strong-track record of delivering results, to join our Assisted Networks team
as Technical
Android Field Support Officers.
The Technical Field Support Officers
will provide direct support on technology issues (Android phones/tablets and
applications) to Community Health Volunteers (CHVs) and Community Health
Extension Workers (CHEW) supervisors. The long term vision is to transition to
government doing this role
Responsibilities
·
Ensure that CHVs and CHEWs are
supplied with appropriate technologies and equipment with the software
application, analytics software and where appropriate data bundles
·
Support the training of CHVs and
CHEWs in the use of the software applications and supervisory tools, including
dashboards
·
Support CHEWs and other county health
teams on field visits
·
Provide CHEWs and CHVs with support
on any technical issues with the phones and tablets
·
Ensure CHVs are able to send key
health messages through SMS to registered clients
·
Support county health teams to access
performance dashboards
·
Provide support for mobile devices
and applications to LG Staff and CHVs within the assigned region.
·
Resolve technology (hardware &
software) failures/faults within agreed time limits
·
Implement mobile application upgrades
as required
·
Support rollout of new applications
as relevant
·
Keep a detailed record of assigned
county systems and mobile devices/application issues for purposes of reference
and implementing improvements
·
Support management of all technology
assets in the field as required
·
Provide regular verbal and written
reports as required
·
Perform other professional duties as
identified within the context of the role as directed by the organization.
Qualifications
·
Diploma in IT or Computer Science
required.
·
Experience troubleshooting system and
network problems and diagnosing and solving hardware or software faults;
·
Training experience
·
Experience operating and
troubleshooting Android smartphones a must.
·
Willingness to travel in the field.
·
Strong customer focus
·
Ability to manage and prioritize many
open cases at one time
·
Excellent listening and questioning
skills, combined with the ability to interact confidently with clients to
establish what the problem is and explain the solution;
·
Ability to prioritize your workload
·
Excellent verbal communications
skills in both English and Kiswahili.
·
Ability to work in a team and
independently.
How to Apply
Click here to apply for the position
of Technical Android Field Support Officers.
Program Manager
Reporting to: Innovation
Director
Direct Reports: Technical Advisors,
Supervision and Tech Field Support Officers
Location: Based in the country,
likely at the MOH county or sub county offices
The Organisation
Living Goods seeks to improve the
lives of tens of millions of underserved households by revolutionizing the way
community health is delivered in the developing world.
To do this, Living Goods is not only
scaling its direct implementation, but is now starting to provide technical
assistance to governments and partners to the delivery of their community
health services by improving their internal capacity to enhance implement best
practices that have been tested and proven effective through LG direct
operations.
The Opportunity
Living Goods Kenya is co-designing
with county governments, how to assist their networks of Community Health
Volunteers and to provide technical assistance in implementing community
health. LG will provide hands-on support, to build and strengthen
community health systems, implement mHealth technologies and performance
management support.
County Governments recognize a need
to implement innovative approaches to achieve significant results in key areas
within the reproductive, maternal, neonatal and child health (RMNCH) space.
The goal of Living Goods support is
to build capacity in order that high impact community health is managed by
government and to fully owned by the Country Health Management Teams to ensure
sustainability in the long term.
To support our ambitious goals in
Kenya, we seek an experienced, innovative and passionate individual, with a
strong-track record of delivering results, to join our Assisted Networks team
as a Program Manager.
This role will work closely with both
LG internal resources and sub county and county health management teams to
ensure the flawless implementation of a new Assisted Network (AN) program
focused on dramatically improving the health of millions of low income
households.
The AN Program Manager will be
accountable for supporting the capacity building of supervision of highly
impactful community health volunteers in the sub counties we are operating in.
You will be an expert in effectively
managing the implementation of health programs in Kenya. You will have primary
responsibility for the management of all assisted network activities in a
number of sub – counties. You will provide direct supervision to the
Technical Advisors and Regional Field Technical Officers.
You will own delivering against our
plans, coordinating across teams within LG and with our government partners and
adjusting how we work as we learn as we go.
You will coordinate and operationalize
the day-to-day support of the assistance provided to the networks of community
health volunteers in the counties.
Responsibilities
·
Support the co-design and oversee the
implementation of the Technical Assistance Program for your county(s) ensuring
that technical assistance support is provided to time, budget and delivers the
impact required.
·
Plan all activities including mhealth
solution training with government and partners, dispensing health kits,
ensuring trainings are coordinated and supervision and performance management
coaching sessions for community health extension workers (CHEWs) and
sub-country management teams (SCMT) are happening.
·
Facilitate county and cross-county
collaboration including capturing learnings, adapting, improving, developing
our AN model and identifying skills gaps and areas for strengthening community
health systems to reflect best practice and what is viable in the field.
·
Prepare and present reports and key
insights as necessary to county teams and internally.
·
Support the county teams to maximize
performance of CHVS by setting targets and ensuring that key performance
indicators (KPIs) are being achieved
·
Ensure consistency in approach across
all LG Assisted Networks
·
Build strong relationships with
county and sub county teams, working closely with the LG government relations
and advocacy teams.
·
Design and own methods for tracking
progress and managing risks. Take corrective action if necessary.
·
Provide mentoring, coaching and
direction setting to team members.
·
Support team and individuals to build
relationships with key partners in the region including the County Health Teams
and other operating partners working with CHVs.
·
Manage operations to keep costs as
low as possible
Qualifications
·
Undergraduate degree in business,
management or health related areas.
·
Minimum of 5 years of program
management experience overseeing complex programs of which at least 2 years
should be overseeing technical assistance programs.
·
Good understanding of Kenyan health
systems, ideally community health and working closely with county government
teams.
·
Proven ability to contribute and to
succeed in a rapidly expanding and fast-paced organization.
·
Exceptional analytical skills,
commitment to accuracy and attention to detail
·
Excellent communication skills
including the ability to adapt communication (verbal and written) to different
stakeholders.
·
Expertise in project planning and
tracking tools. Expertise in the Microsoft Office suite, e.g. Excel, PowerPoint
is a must
How to Apply
Click here to apply for the position
of Assisted Network Program Manager please follow
the link
Compensation
A competitive salary and benefits
package commensurate with experience including health insurance and bonus
opportunity. The opportunity to be your best while making lives better
for those in need.