Duma Works is recruiting
a Front Office / Operations Manager in Nairobi for
one of our clients; a fast growing architectural glass firm, offering bespoke
glass solutions for both commercial and residential projects.
Compulsory Requirements for
Hire
- Meet all
required skills listed below (additional skills considered valuable)
- Completion of
technology aptitude assessment.
- Completion of
mathematics aptitude assessment.
- In Person
interview.
Required Skills
- College degree
/ Certification courses.
- 2-3 years
experience in a similar role.
- Thorough
knowledge of customer service, office management and basic bookkeeping
procedures.
- Meticulous
organisation.
- Strong math
skills, CPA a plus.
- Ability to
develop and maintain an accurate record keeping system.
- Prioritisation:
Understanding of what is the single most important task at any given
moment. Ability to think on one’s feet and make decisions quickly.
- Effective
communication: Ability to speak professionally and remain calm under
immense pressure.
- Initiative:
Ability to work alone and take a lead when hurdles arise or when tasks
require completion.
- Planning:
Staying ahead of the game and ensuring that plans for the future are
clearly labelled out for all Team Members to follow.
- Team working:
Fostering an environment of teamwork to ensure that all products are
delivered on time and Company goals are met.
- Problem
Solving: Adapting to the ever changing environment and reacting quickly to
meet challenges.
- Proficiency in
Microsoft Office Suite ( Word , Excel, Outlook)
- High
proficiency with web browsers and general internet use (Email / Website /
Facebook / Twitter / G+1 of 2)
- High
proficiency with smartphones and mobile apps
- Familiarity
with Cloud Tools (WhatsApp mobile / web app, Google Suite (Sheets,
Calendar, Word)
Language Requirements
- Fully
proficient in English (oral and written)
- Basic
proficiency (oral) in Swahili and Gujarati / Hindi
Primary Task Responsibilities
Front Office
- Receive and
manage walking customers, incoming email and telephone calls in a
welcoming and professional manner.
- Ensure timely
and accurate correspondence with suppliers and customers.
- Write / Issue
/ Manage LPOs to suppliers.
- Write / Issue
/ Follow Up on quotations.
- Maintain /
update product price lists.
- Monitor, plan
and procure office consumables inventory.
- Ensure office
is tidy at all times
- Manage /
reconcile / maintain updated fiscal records (purchases, petty cash and
account).
- Maintain
creditor and debtor lists to ensure that the Company and its suppliers are
paid in a timely manner.
- Remittance
management (freelance / casual staff)
Operations
- Manage flow of
work and information of site teams.
- Support and
liaise reporting and information flow between site teams and management.
- Prepare site
progress reports○Manage fueling of Company vehicles.
- Purchase hardware
and project consumables, plan inventory and ensure warehouse efficiency
Responsibilities of the
company
- Training in
all tasks and protocol.
- Consistently
provide timely feedback on tasks.
- Support
professional development with resources.
- Periodic performance
review (weekly during probation, monthly for first 6 months,quarterly
thereafter).
- Observance of
agreed upon time off
Apply
Send your Cover Letter and detailed CV toapply@jobs.dumaworks.com marking the subject as “2900”, Your Full name & Phone number e.g. 2900 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: Friday, 14th July 2017
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.
Send your Cover Letter and detailed CV toapply@jobs.dumaworks.com marking the subject as “2900”, Your Full name & Phone number e.g. 2900 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: Friday, 14th July 2017
N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.