Job Vacancy: Commercial
Officer (Customer Service)
Murarandia
South Water and Sewerage Company limited, one of the water service providers in
the Murang'a region and a wholly owned subsidiary of the County Government of
Murang'a licenced by Tana Water Services Board (TWSB) to offer water and
sewerage services in Murarandia, Kahatia, Gatara, Githambo and
Kanyenyaini sub-counties.
Our vision is to be a Model of Excellence in Water and Sanitation Services
provision in the sector and to this end; we have implemented best practices in
the sector especially in the automation of the Systems.
In particular we have
implemented a Customer Relation Management System in addition to our GIS System
and our efficient billing and accounting software.
Our mission is to optimally provide adequate, safe, reliable water and sanitation services to our customers at a commercially sustainable level: to this end we plan to implement world class performance, quality and efficiency management systems including ISO, Six Sigma, the Balanced Scorecard to mention but a few.
We urgently require to fill the following position with a suitable and qualified candidate:
Commercial Officer (Customer Service)
Reporting to the Commercial Manager.
You will be responsible for all things Commercial i.e. overseeing / supervising Revenue Collection, Credit Control, Meter Reading, Billing & Customer Relations with the primary aim of maximising revenues and enhancing customer satisfaction in the Company.
Main Duties and Responsibilities;
Our mission is to optimally provide adequate, safe, reliable water and sanitation services to our customers at a commercially sustainable level: to this end we plan to implement world class performance, quality and efficiency management systems including ISO, Six Sigma, the Balanced Scorecard to mention but a few.
We urgently require to fill the following position with a suitable and qualified candidate:
Commercial Officer (Customer Service)
Reporting to the Commercial Manager.
You will be responsible for all things Commercial i.e. overseeing / supervising Revenue Collection, Credit Control, Meter Reading, Billing & Customer Relations with the primary aim of maximising revenues and enhancing customer satisfaction in the Company.
Main Duties and Responsibilities;
- Develop
departmental policies, procedures, actions plans and budgets in line with
overall company mission and objectives and customer service charter.
- Ensure the
effective implementation of the service delivery, revenue generation and
collections strategies.
- Effectively
manage the customer service function in a manner that ensures the
attainment of the set targets and promotes the Company’s brand.
- Promote a
customer centric culture throughout the organization by developing and
implementing positive customer management systems that provide timely and
high quality client services and disseminating company policy and
procedures to customers.
- Promote new
ideas and business solutions that result in enhanced services to the
existing and new clients.
- Maintain
comprehensive commercial information, including up-to-date customer
database, that support Company revenue objectives.
- Ensure timely,
complete and accurate meter reading, billing and subsequent collection.
- Carry out
customer surveys and propose improvements arising from feedback received.
- Manage and
guide the operations of the customer service and call centre teams in
order to efficiently respond to queries and complaints, meet satisfaction
targets and meet service delivery requirements.
Qualifications, Experience
and Skills;
- A Bachelor’s
Degree in a Business related field (Commerce, Accounting, Economics etc).
- At least 3
years work experience in commercial sector; water sector experience will
be an advantage.
- Experience of
developing and implementing customer management systems and processes.
- Proven
experience of supervising a team; call centre management will be a
definite advantage.
- Demonstrable experience
with CRM is a definite advantage; experience with ERP systems, Water
Billing Systems (M@jics Billing Software) and Sage Pastel Evolution
Systems is desirable.
Trainings: The
successful candidate will attend a training concerning prepaid water meters and
billing shortly after employment.
Health and Criminal Record: The candidates should be physically fit (Medical Examination is mandatory) and no criminal record.
Terms of employment: The successful candidate will be offered on Permanent and Pensionable Terms.
How to Apply:
Interested and qualified persons should submit their applications and CV. only, indicating their email, telephone contact, Expected salary and 3 Professional References to;
The Managing Director,
Murarandia South Water and Sewerage Company Limited,
P.O.Box 27-8010,
Kahatia.
Health and Criminal Record: The candidates should be physically fit (Medical Examination is mandatory) and no criminal record.
Terms of employment: The successful candidate will be offered on Permanent and Pensionable Terms.
How to Apply:
Interested and qualified persons should submit their applications and CV. only, indicating their email, telephone contact, Expected salary and 3 Professional References to;
The Managing Director,
Murarandia South Water and Sewerage Company Limited,
P.O.Box 27-8010,
Kahatia.
Email: murarandiawatercompany@gmail.com
To reach him by 3rd August 2017.
To reach him by 3rd August 2017.
Applications should be sent
through the above Email address only.
The Email Subject Title
should be the Position Applying for.
Only shortlisted candidates will be contacted for interviews within one week after closing date.
