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City Manager Job in Kenya - Mombasa

Delivery Company

Mombasa City Manager


Our client, a first on-demand 24/7 door-to-door delivery platform in Kenya, is looking for a city manager-Mombasa region to exponentially grow their company.

Job Role: The City Manager role is for the independent ambitious generalist. 

A City Manager sits overs Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. 

City Manager reports directly to the CEO and is responsible for all Investor Reports concerning the city.


General Customer Acquisition
  • Have full ownership of the business development vertical in Mombasa. Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.
  • Own and lead overarching customer acquisition strategy.
  • Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities.
  • Help develop and improve products and services by researching industry competitors, publications, and announcements.
  • Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.
  • Spearhead B2C marketing strategies and coordinate actions to influence the market.
  • Manage Partnership Proposals and maintain the timelines for the proposal drafting process.
  • Communicate new product developments to clients and prospective clients.
Business Clients
  • Strategize and lead all business client acquisition activities. 
  • Take full ownership and responsibility of finding, negotiating, and closing business deals In Mombasa
  • Develop strategy for acquiring traditional business clients in Mombasa.
  • Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases.
  • Follow up on all business leads which come into the company and set up meetings.
  • Oversee and carry out all business client acquisition activities.
  • Plan and prepare business presentations and proposals.
Partner (Rider & Driver) Recruitment
  • Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers. 
  • Sourcing, recruiting, onboarding and training of partners on to the platform.
  • Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Mombasa.
  • Maintain onboarding pipeline and database of all riders/drivers and contracts.
  • Gathering key rider documentation and requirements in line with the company’s signup policies.
  • Following up on inquiries and referrals from riders/drivers.
Operations and Dispatch Management
  • Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
  • Continual training and support for existing riders on the company platform.
  • Monitoring standards and customer service levels, ensuring partners represent the brand well.
  • Monitoring partner metrics including daily and monthly targets set by management.
  • Identifying key partner issues and offering creative and effective solutions in a timely manner.
  • Branch management and expansion.
  • Any other duty that may be assigned by CEO or senior management
KPI reporting and line management
  • Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
  • Performance evaluation and management of Mombasa Business Development and Operations colleagues.
  • Daily monitoring and recording of targets set by management.
  • Investor reporting on all Mombasa initiatives, metrics, and costs.
  • Management of city team: Operations, Sales, Marketing.
  • Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred
  • Advance knowledge in Google Suite and preparing presentations
  • Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution. 
  • 5+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.
  • Cross-functional team management and successful KPI performance viewed favorably.
  • Outstanding communication skills, oral and written, technical and non-technical.
  • Excellent team player with strong leadership capability.
  • Clear knowledge of Mombasa and its environment.
  • Must be comfortable in fast-paced, deadline-driven environment.
Compensation: Salary will be based on experience. 
Deadline: Interested parties should send their online applications on or before 31st December 2016
Correspondence: Applications and detailed CV to be submitted online at

Applications not meeting minimum requirements will not be considered. 

Only shortlisted candidates will be contacted.

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