Duma Works is recruiting Junior Branch Managers for
iSmart Solutions in Mombasa, Kisumu and Nakuru.
Introduction: Branch Managers are a crucial part of iSmart’s operations. They work directly with the Sales Agents on a daily basis and are the main link between the agents and iSmart headquarters. As such, it is important that this role is carried out in the best possible way.
As a Branch Manager and you will be expected to exercise good judgment in many
situations not included here. Introduction: Branch Managers are a crucial part of iSmart’s operations. They work directly with the Sales Agents on a daily basis and are the main link between the agents and iSmart headquarters. As such, it is important that this role is carried out in the best possible way.
Job Description: The Branch Manager reports to the Sales Manager,
who in turn reports to the Operations Director.
The Branch Manager conducts
performance evaluations of Sales Agents, but also receives performance
evaluations by the Sales Manager and Sales Agents.
Specific responsibilities include:
Specific responsibilities include:
The key responsibilities of a Branch Manager include, but are not limited to:
- Supervising the daily check-out and check-in
of inventory.
- Meticulous weekly uploading of stock counts to
the ODK data sharing system.
- General organization of the branch.
- Organizing branch displays for walk-in
customers, ensuring all products are stocked appropriately.
- Interviewing potential hires with the Head
Trainer.
- In-depth product knowledge such that you can
build a strong case for selling products and handle questions relating to
products.
- Managing the performance of the Sales Agents
at your branch, including collecting contacts, assigning agents’ daily
checklists, and recording attendance.
- Close collaboration with the Sales Manager and
the Head Trainer to achieve set location goals.
- Greeting all customers, suppliers, visitors
and sales agents with a “SMART SMILE.”
- Capturing information on all walk-in customers
visiting the branch.
- Managing and conducting monthly iSmart
customer surveys and maintaining a close relationship between iSmart and
customers.
- Performing the following branch-opening and
branch-closing activities:
1.
Ensuring products are displayed
neatly and appealingly.
2.
Ensuring all solar light products are
charged and available for testing.
3.
Ensuring the branch is swept, mopped,
and generally clean.
4.
Ensuring the tidy display of all
iSmart posters, banners, etc.
- Assisting trainers in educating new agents on
the rules, responsibilities, and requirements of working with iSmart.
- Scheduling Sales Agents’ in-branch shifts.
- Maintaining the balance of the petty cash in
their location, and reporting all incoming and outgoing cash flows to the
Operations Manager.
- Maintaining a sufficient supply of
iSmart-brand receipt books, uniforms, backpacks and other materials.
- Formulating, proposing and later executing
additional ideas that may improve in-branch sales or operational
efficiencies.
- Perform the following administrative tasks
relating to operations:
1.
Verifying contact information
captured by agents for potential customers and transmitting this information
via ODK.
2.
Ensuring that there are sufficient
copies of all key documents related to iSmart operations. Examples include
Inventory Incident forms, Agent Evaluation forms, Agent Key Performance
Indicator sheets, Sales Agent Commission sheets, Guarantor Contract sheets,
iSmart Sales Agent Interview forms, iSmart Youth in Training Selling Assessment
forms, Pre- and Post-Training Training Assessment sheets, Trainee Feedback
Evaluation forms, and Agent Checklists.
- Train new agents on the rules,
responsibilities, and requirements of working in the iSmart branch.
Evaluation
Branch Managers will be evaluated by a range of factors including, but not limited to:
Branch Managers will be evaluated by a range of factors including, but not limited to:
- Daily attendance.
- Consistent and accurate reporting of data to
the Operations Manager.
- Adherence to the product check-out and
check-in processes.
- Fulfillment of branch opening and closing
duties.
- Leadership at morning team meetings.
- Effectiveness in training Sales Agents at
performing in-branch responsibilities.
- Adherence to executing the warranty process in
an effective and timely manner, and ensuring customer satisfaction with
the experience.
- Ability to provide excellent customer service.
- Increasing the sales revenue generated in the
branch.
- Prompt and accurate capture of customer
contact information.
Other Requirements:
- Field sales experience.
- Should be a resident of Mombasa, Nakuru or
Kisumu.
How to Apply:
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2059”, Your Full name & Phone number e.g. 2059, Barack Obama, 07xxxxxxxxx.
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2059”, Your Full name & Phone number e.g. 2059, Barack Obama, 07xxxxxxxxx.
If you don’t follow these
instructions, your application will not go through
Deadline for receiving applications: 17th Feb 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.
Deadline for receiving applications: 17th Feb 2016
N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.
If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.