Position: Training Lead
Position Summary: The lead of Training is the cornerstone for
developing and implementing the talent, procedures, products, and communication
of the Training Group.
With a focus on quality, the manager
is responsible for the Designing, Development, Implementation and Change
Management of the training efforts.
Position Requirements- Minimum 2 Years experience in Training,
Organization Development, Human Resource Design or related field,
including - demonstrated experience in Call Center Training
- Can design course content that is written for
call centers which includes role playing and lecture interaction
- Tertiary education is required.
- Call Center experience is an advantage.
Candidates with exceptional and relevant professional experience from
other backgrounds are encouraged to apply.
Key result areas: To assess, deliver and follow up on effectiveness
of training for our staff at project level to equip them with the skills and
knowledge required to develop and build their capacity.
Essential Duties
Essential Duties
- Establish clear and measurable training goals
and objectives
- Establish lines of communication and methods
of cooperation with various company-wide departments responsible for
learning product and performance measurement.
- Develop methodologies for capturing and
delivering and knowledge in real time through new existing systems.
- Establish clear, defined Content Delivery
Standards
Core skills
- Experience of delivering training in
development work at field level essential
- Effective communication skills (written and
verbal) in English
- Proven ability to coach and develop others
Qualified and interested candidates
should send their resumes to kenyaoperations@gmail.com clearly indicating the
position on the Subject line.
