Responsibilities:
- To provide administrative and technical
support to the branch, captive and independent intermediaries.
- To provide general customer service in
respect to all lines of business for all CIC subsidiaries.
- Check compliance of agents with IRA
regulations;
- Confirm compliance of the necessary
regulatory business licenses;
- Provide input for the branch reports;
- Coordinate day-to-day branch
administrative issues; office cleanliness, equipment functions for
efficiency in the branch;
- Receive, stamp, scan, index and
distribute mail within and outside the Branch;
- Handle phone calls and visitors, as well
as resolve customers’ communication through electronic and physical
channels;
- Handle customer service issues in
underwriting and claims;
- Escalate Customer queries to the relevant
job role if necessary;
- Maintain professional ambience within the
office premises;
- Promote the organization’s customer
service charter;
- Generate quotations in consultation with
the Branch Underwriter and Branch Manager;
- Safe Keeping and accountability of
security documents i.e. motor insurance certificates, log books, payment
receipt vouchers, discharge vouchers, policy documents, revenue stamps,
and any other such documents;
- Support all CIC events in the branch
territory both for internal events and those involving CIC Stakeholders
and /or the general public
- Handling and accounting for money within
laid down procedures (Cash, Cheques, credit and debit cards, etc.)
- Participate in premium collection and
renewal follow up for the branch.
- Group Life Underwriting, claims and
loading of schedules
Qualifications:
- Bachelor’s Degree in a relevant field,
- Computer literate in MS Office and other
office applications
- Part qualification in relevant
professional field would be an added advantage
How To Apply