4G Capital (4th Generation Capital)
is a consumer finance business providing ethical credit services to those who
require it most. We provide rapidly accessible and affordable unsecured loans
with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small
businesses and entrepreneurs who use our credit to grow their businesses and
provide for the unforeseen. Our customers are our partners.
Our vision is to become the number
one retail finance firm in Africa by offering the best services in terms of
accessibility, affordability, value and customer experience.
4G Capital seeks to recruit for: Team Leader
Responsibilities and Requirements
Responsibilities
4G Capital seeks to recruit for: Team Leader
Responsibilities and Requirements
Responsibilities
Branch Targets:
- Achieve monthly sales and collections targets
Manage Branch Staff
- Directly oversee, support, and develop Branch
staff to run a high performance 6 person team.
Leadership & Problem Solving
- Build and maintain an excellent work environment
for the team to develop individual potential and achieve demanding
targets.
- Lead and Manage all Branch functions,
logistics and performance issues.
Service Delivery
- Deliver first rate customer service
Relationships Building
- Build excellent relationships with
customer-partners and opinion leaders in catchment area.
Reporting
- Provide accurate and timely reporting of
Management Information and market feedback to report on customer
preferences, trends and market opportunities
- Perform such other tasks and duties as the
Company may from time to time designate as forming part of the Employee’s
job description
Requirements
- 1-2 years of leadership experience
- Experience in micro finance institutions and
not banks
- A degree in a business related field
- Team leaders in micro finance institutions
encouraged to apply
Key Competencies
Customer Handling
Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self-starter-functional problem solver
- Process discipline- Ability to follow SOPs
We seek to recruit Branch Interns to serve in our branches.
Responsibilities
Responsibilities
- Work in pairs with Loans Officers and
Collections Officers
- Support and maintain an excellent work
environment to achieve demanding targets
- Deliver first rate customer service
- Build excellent relationships with
customer-partners and opinion leaders in catchment area
- Assist in accurate and timely reporting of
Management Information and market feedback to report on customer
preferences, trends and market opportunities
- Assist in contacting debtors to receive
payment
- Assist in following up on defaulters to
recover payments
- Carry out customer education and maintain
relationships
- Assist in maintaining exhaustive and accurate
Debt Management Forms
- Assist in renegotiating payment schedules or
obtaining funds from relatives via responsible relative or other means
- Assist in spoof calling
- Forward defaulter files to HQ collectors on
appropriate date
- Assist in Issuing demand letters to defaulting
customers
Requirements
- A good level of general education- Diploma or
degree
- Computer literacy
- Education background in sales/Marketing
- Experience in a related field will be an added
advantage
- Experience in a financial institution and
dealing with customers at the bottom of the pyramid will also be an added
advantage
Key Competencies
Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Small Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the
above requirements and competencies, kindly send your cv and cover letter
detailing your suitability for the position applied for to
careers@4g-capital.com
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