We provide rapidly accessible and
affordable unsecured loans with strict affordability criteria to prevent
unmanageable debt.
We operate in their markets through
6-man micro branches to provide tailored relationship-based services.
Our vision is to become the number
one retail finance firm in Africa by offering the best services in terms of
accessibility, affordability, value and customer experience.
We seek to recruit Collection Agents
Responsibilities
We seek to recruit Collection Agents
Responsibilities
- To manage work queues to ensure all delinquent
queues are actioned.
- Make contact with defaulting customers either
by calling or visiting them with an aim of negotiating a settlement of the
arrears
- Monitoring collection accounts allocated on a
daily basis and take appropriate actions to ensure that the collection
portfolio remains within accepted limits through the application of sound
credit judgment within policy guidelines.
- Investigate and resolve any customer queries
and complaints through verbal or written correspondence in line with 4G
policies.
- Achieve the monthly collection targets.
- Identify and escalate deceased or disabled
customers to collections management for review or collection termination.
- Perform field visits and submit reports/acti0n
plans to recover debt.
- Work closely with the branches on their bad
debt portfolio
- Other ad hoc tasks as defined by the
Collections Manager
Qualifications, Skills &
Experience Required.
- 1-2 years of collections experience
- A good level of general education – Diploma or
related degree qualification
- Computer literacy
- Previous experience in retail or financial
services will be an added advantage
- Fluent in English (written and verbal) and
Swahili
Competencies Required for this Role
- Team Player
- Detail orientation
- Self-motivated and pro – active
- Flexibility and ability to adapt to change
- Problem solving / solution driven /
negotiation
- Confident
- Excellent communication skills – articulate
and well spoken
We seek to recruit Branch Interns to serve in our Machakos branch
Responsibilities
Responsibilities
- Work in pairs with Loans Officers and
Collections Officers
- Support and maintain an excellent work
environment to achieve demanding targets
- Deliver first rate customer service
- Build excellent relationships with
customer-partners and opinion leaders in catchment area
- .Assist in accurate and timely reporting of
Management Information and market feedback to report on customer
preferences, trends and market opportunities
- Assist in contacting debtors to receive
payment
- Assist in following up on defaulters to
recover payments
- Carry out customer education and maintain
relationships
- Assist in maintaining exhaustive and accurate
Debt Management Forms
- Assist in renegotiating payment schedules or
obtaining funds from relatives via responsible relative or other means
- Assist in spoof calling
- Forward defaulter files to HQ collectors on
appropriate date
- Assist in Issuing demand letters to defaulting
customers
Requirements
- A good level of general education- Diploma or
degree
- Computer literacy
- Education background in sales/Marketing
- Experience in a related field will be an added
advantage
- Experience in a financial institution and
dealing with customers at the bottom of the pyramid will also be an added
advantage
Key Competencies
- Customer Handling
- Sales and Business Development
- Enforcement of contract and repayment
obligations
Administrative Support
- General support to all tasks
- Communications
- Small Branch Operations
- Information Collection
Personal Attributes
- Integrity and ability to work in consumer
finance
- High Motivation
- Self starter-functional problem solver
- Process discipline- Ability to follow SOPs
If you are interested and meet the above
requirements and competencies, kindly send your cv and cover letter detailing
your suitability for the position applied for to careers@4g-capital.com
Kindly headline your application Internship-Machakos.
Interviews and training will be held
in Nairobi.
