Zen Cycle is a boutique fitness
facility dedicated to indoor cycling and currently we are looking for a
dedicated and truly outstanding individuals for the position of Front desk staff.
2 Positions
Position Purpose: Reporting to the manager the holder of this
position will undertake the management of all Front desk operations to ensure a
high level of client satisfaction while maintaining studio profitability
- Assist in effectively planning and managing
the day to day procedures in the Front Office areas, to ensure high
quality standards as per studio requirements.
- Ensure that the ZenCycle Studio procedures for
client class check-in and check-out are maintained.
- Maintain an efficient system of communication
between the Front Office and other departments, with particular regard to
guest relations, check-ins for classes and departure
- Follow-up on all bookings and classes schedule
prior to client’s arrival.
- Handle client’s complaints promptly and professionally,
diplomatically and with concern.
Education
- The ideal candidate should have a University
degree or diploma in the hospitality or fitness field with previous
experience in front desk management.
- Fluent in both written and spoken English and
Kiswahili.
- Be computer literate and with immaculate
personal presentation.
Skills
- Diplomatic, approachable, team player
adaptable to a multicultural working environment
- Outgoing, people -oriented, creative,
reliable, courteous and composed in stressful situations.
- Able to effectively handle guests complains,
with tact, patience and diplomacy.
- Good communication and interpersonal skills.
- Positive, and pleasant attitude
Application Process
Excellent opportunity to be part of something new, and exciting in Nairobi. Salary is commensurate with background and experience.
Interested candidates are invited to
strictly email their cover letter and CV, to zencyclenairobi@gmail.com before
end of day 25th November 2015.
Zen Cycle is an equal opportunity
employer and does not discriminate against otherwise qualified applicants on
the basis of race, ethnicity, sexual orientation and gender.
Only shortlisted candidates will be
contacted.