Our client, an international
Restaurant in Nairobi is looking for a Front
Office Supervisor.
The successful candidate MUST be
conversant in Macros and be oriented towards high - quality and friendly
customer-service standards with up to date market trends.
- To ensure that all customers are welcomed at
the door and seated in a courteous and polite manner.
- To respond to customer complaints.
- To organize table reservations and advise
customers on menu.
- To ensure that linen, glassware, dinnerware
and utensil is properly placed.
- To ensure consistent high quality of food
service.
- To maintain professional restaurant image,
cleanliness, proper uniforms and appearance standards.
- To respond to complaints and customer
requirements promptly.
- To be fully conversant with the restaurant
operation and efficiently manage the shift operation.
- Preparing of bills for cash and credit
payment, moving tables and splitting tables.
- Preparing duty rota and assigning to restaurant
staff.
- Present menus to customers and answer
questions about dishes and make recommendations.
- Remove dishes and glasses from tables or
counters, and take them to kitchen for cleaning.
- Serve food and/or beverages to customers;
prepare and serve specialty dishes at tables.
- Performs other duties and responsibilities as
required or requested.
Qualifications:
- Diploma / certificate in Hotel Management
/food and beverage catering from a credited institution.
- 2- 3 years of experience in a similar position
in Upmarket Restaurant.
- Proficiency in macros and Computer
Applications; Excel /Microsoft Office and data entry skills
- Fluency in English.
- Oriented towards high-quality and friendly
customer-service standards
- Customer service oriented with excellent
communication skills.
- Good leadership and influence skills geared
towards staff motivation and customer loyalty.
- Team player, planning and organizational
Skills.
- Ambitious and self-driven individual with
problem solving and complaint handling ability.
Monthly gross salary: Ksh.
35,000 /= (Approx. 350 USD) Plus a service charge between 7,000 – 12,000
/=depending on experience
Deadline: 18th September 2015
Deadline: 18th September 2015
Applications:
To apply, please follow the
link:
http://bit.ly/1IxSfE5
Summit Recruitment & Training,
Summit Recruitment & Training,
Blixen Court, Karen road,
Karen.
We endeavour to make contact with all of our applicants but unfortunately high volumes of applications makes this unrealistic. If you do not hear from us within two weeks your application has not been successfully on this occasion. This does not mean you will not be consider for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.
****Please do not apply if you do not
meet the requirements of the job****