Job Title: Client Service Director
Industry: Advertising
Location: Nairobi
Reporting to: Managing Director
Salary: 200k
Our Client is a leading Trade
Marketing firm in East Africa. They offer services to their clients which are
designed to maximize sales for brands across retail channels.
They have a suit of marketing
services geared to optimizing a client’s brand, via retail output by giving
them a greater control of the point of purchase drivers, putting them on the
fast lane to winning market share.
Job Purpose: To drive the Company’s growth in business volume
and profitability
Key Responsibilities
- Achieving set business targets in both volume
and profitability through growing billings from existing clients and
recruiting new ones
- Developing, ensuring approval and effectively
implementing annual business development plans in line with the
company’s plans
- Developing a strong departmental team through
effective leadership; training and coaching; and evaluation
- Ensuring compliance (for self and team) with
appropriate systems that guarantee efficiency and effectiveness in the
agency’s business operations
- Proactively establishing and growing strong
relationships/partnerships with current and potential clients in a manner
that promotes the agency’s positioning, policies and values
- Leading the team in proactively generating
business enquiries and briefs
- Guiding the team in developing suitable
proposals that adequately answers clients’ briefs and optimizes the
agency’s competitiveness in pitches
- Leading the team in ensuring proper
preparation for, and presentation of proposals to clients
- Following up for proposal
approvals from clients via LPOs and/or contracts
- Briefing the operations departments on
resources and logistical support requirements of every client
project and ensuring the acquired resources are in line with agency’s
standards
- In liaison with Operations Manager, ensuring
proper project management through effective planning, implementation, monitoring
& control as well as evaluation
- Closely monitoring and reviewing the progress
of all clients’ projects to ensure that at all times the agency is
in control
- Preparing and sharing up-to-date work status
reports with all relevant stakeholders both internally and externally on a
regular basis and in line with agreed on mechanism
- Regularly reviewing and updating the
management on the progress in implementation of business plans and
achievement of business objectives
- Guiding the team in developing and presenting
accurate, relevant and insightful reports to clients for all
projects
- Liaising with accounts department to prepare
and send correct invoices to clients for each projects and ensuring timely
payments from clients
- Ensuring that timely client feedback is
obtained for all projects through the established client satisfaction
survey method
- Offering excellent client service through
effective communication, feedback, response to requests for service,
results delivery, and proper engagement
- Assist in building a strong agency brand
through actively participating in development and implementation of the
agency’s marketing strategy
- Proactively seeking best practice in industry
and advising the agency accordingly
- Attend to any duty as otherwise directed by
your supervisor or the Managing Director.
Minimum Qualifications &
Requirements
- Bachelor’s Degree in social sciences
- Professional qualification in marketing,
preferably CIM
- At least 5 years’ experience in Marketing or
brand management from a reputable company.
- Agency experience in brand activations, field
marketing and sales operations particularly in FMCG
- Research interpretation and translation into
trade and consumer insights.
- Ability to work long hours and to withstand
pressure
- Travelling out the country and out of town
- Highly creative and innovative
- Ability to manage crisis
- Emotional intelligence
- Proficiency in computers
Personal Attributes
- Honesty
- Integrity
- Reliability
- Results oriented
- Problem solving ability
- Sociability
- Ability to think on feet
- Pro-activity and confidence
- Good personal drive
- Mature and flexible
- Attention to detail
- Resilience
- Initiative
- Decisive
- Leadership
If you are up to the challenge,
posses the necessary qualification and experience, please send your CV only
quoting the job title on the email subject (Client Service Director) to
vacancies@corporatestaffing.co.ke before 22nd May, 2015.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next to Unga House)
