Job Title: Head of Sales & Distribution
Reports to: Business
Unit Head
Area: Nairobi
Job Purpose:Manages sales of the company’s products and services in within the region. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.
Job Dimensions:Job Purpose:Manages sales of the company’s products and services in within the region. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.
Number of Staff Supervised:
35
Direct Reports: 10
Total: 25
Key Accountabilities:
- Head of Sales in charge of all sales
operations, departments and personnel involved in the sales function of
the country under responsibility
- To meet monthly, quarterly, and annual revenue
targets and grow sales year on year
- Manage and drive distributors to deliver in
terms of resources, reports, coverage and appropriate terms of trade
- Evaluate market trends and gather competitive
information, identify trends that effect current and future growth of
regional sales and profitability. Disseminate information to regional
sales representatives, corporate marketing and sales operations.
- Development of customer relationships through
regular operational reviews to ensure that product availability,
distribution and opportunities are grasped
- Develop and implement efficient route to
market strategies for both General and Modern trade channels
- Monitor, analyze sales and market trends
- Responsible for the Region’s forecasting and
sales tracking.
- Directs the selling activities within the
Region, inclusive of resource deployment and customer interactions.
- Responsible for managing and controlling the
sales budget
- Monitor and measure effective implementation
of field management best practices by sales force.
- To report in to Business Unit Head on a daily
basis.
Application of Guidelines &
Decision Making Authority: Empowered to make
decisions within the Region and on behalf of the Region, and authority to make
cross functional decisions in partnership with peers of other functions.
Qualifications, Experience & Skills
Qualifications, Experience & Skills
Education and Training Requirements:
- A university degree in marketing or business
studies is preferred; or a minimum of seven years of related experience or
training in the manufacturing sector; or the equivalent combination of
formal education and experience.
- Experience in developing marketing and sales
strategies.
- Proven ability to motivate and lead the sales
team.
- A good working knowledge of Microsoft Office
Suite is required.
- A valid driver’s license
Competencies:
- Problem-solving and analytical skills to
interpret sales performance and market trend information.
- Excellent oral and written communication
skills.
- A go-getter / self-starter able to take
initiative and operate independently of regular coaching
- Results-oriented with clarity on customer
relationship management
- Experience in hands-on selling of products of
high unit value
- Strong, clear communication and presentation
skills
- Can present himself / herself well and
properly represent the company
Job Title: Customer Order Processing Officer
Reports to: Head of Order Fulfilment & FG Inventory
Area: Supply Chain
Job Purpose: The core purpose of the role is to manage the company’s Revenue Stream to meet company requirements by ensuring timely processing and delivery of customer orders, ensuring stock availability, reducing exposure to stock out, Ensuring efficient use of SAP ERP, ensure adherence to stock policies, and ensuring product availability to all customers.
Job Purpose: The core purpose of the role is to manage the company’s Revenue Stream to meet company requirements by ensuring timely processing and delivery of customer orders, ensuring stock availability, reducing exposure to stock out, Ensuring efficient use of SAP ERP, ensure adherence to stock policies, and ensuring product availability to all customers.
Key Accountabilities:
Customer Order Processing
- Processing of Customer Orders within 15
minutes of Order request from 8am to 5pm during official working Days.
- Escalate Orders that are unfulfilled on a
daily basis for prompt resolution
- Cancel Open Orders that are over 7 days old in
the system
- Transact Customer Orders within 2 hours of
Order placement.
- Ensure timely processing and delivery of
Customer Orders;
- Ensure delivery costs to Customer are
optimized by defining the economic order quantities for each order and
product by time period;
- Ensure stock availability within the warehouse
for Customer Order processing;
- Ensure effective use of ERP systems;
- Ensure Customer Stock Returns are processed in
the system and avoid stock obsolescence;
Inventory Control
- Ensure accurate data in ERP through
correctness in order processing and advice on deviation
- Identification of Inventory deviations while
processing orders and reporting to line manager on resolution of the
deviations.
- Identification and follow up of
unfulfilled orders
- Ensure stock returned from customers is
processed and advice on re-allocation to other customers to avoid pile up
in Warehouse.
Customer Service
- Ensure escalation and closure of all Customer
Order issues within SLA
- Provide timely response on order status.
- Advice Customers / Sales team on red flags,
stock outs, and stock availability.
- Record all customer complaints in database.
- Resolve Customer Complaints & Queries by
co-ordinating all internal parties in delighting customers;
Stock Data
- Maintain accurate stock data in ERP systems by
ensuring prompt capture of stock movements
- Ensure correctness of transaction and ensure
no errors in transactions.
- Prompt identification of transactional errors
and ensure on time correction of the same.
- Maintain Customer Orders issue log that
enumerates error occurrence.
User Training, Support and Reference
Documentation
- Documenting procedures that will in turn
improve service delivery and create continuity
- Train new users on key processes as necessary
- Promote efficient user processes and user
support through provision of up-to-date and accurate procedures documents
at all times in line with ISO requirements
- Provide user issue resolution for all
inventory related issues from 3rd party logistics providers, provide
manuals and guidance notes to users for reference as necessary
Reporting
- Produce accurate and timely reports in
accordance with the Supply Chain Metrics framework.
- Circulate relevant reports to stakeholder
departments including order velocity, order fill rates, stock ageing,
stock obsolescence and Material Movement reports
Other Duties
- Support general business activities and
requirements of the specific functional groups.
- Execute other reasonable duties/tasks from
time to time as assigned by your supervisor / Board of Directors.
Application of Guidelines &
Decision Making Authority
Guidelines:
The Customer Order Processing Officer
may not buy or sell product or services below the established discount limits.
- Must follow the company’s policies, procedures
and ethos.
- Cannot partake in any activities which would
be deemed as a conflict of interest in their role with the company.
- Must not participate in serious misconduct as
this will lead to termination of employment
- Where there is a dispute between yourself and
a team member, customers or suppliers this is to be referred to your
manager at the earliest instance.
- Can dispose, sell or purchase any capital
asset with the approval of the Board of Directors of Kenafric Industries
Ltd
- Can commit the business to product purchase
within the approved guidelines.
Decision Making:
- Order Processing
Qualifications, Experience &
Skills
Minimum Qualifications:
- Degree in Business or similar qualification
- Professional Qualification in Supply Chain
Management
- SAP ERP including in-depth knowledge in Sales
& Distribution Module
- Microsoft Office productivity packages,
internet and e-mail – intermediary
Minimum Experience:
- 1 Year experience in Order Processing within
SAP environment
Skills:
Technical Skills
- Project management skills
Management Skills
- High integrity and ethical standards
- Analytical skills
- Good interpersonal and communication skills
with emphasis on formal presentations.
- Team player with excellent influencing skills
- High level of Initiative and self-drive
- Problem solving and decision-making skills.
- Ability to collaborate with cross-functional
stakeholders at all levels of the organization
- Consistent follow-up skills, demonstrated
project management abilities.
- Demonstrated negotiation skills
Competencies:
- Putting customers first – understands the
value of profitable customers. Listening to and understanding customer
needs. Delivering outstanding customer service.
- Performing through our people – motivates
people & teams to perform. Values & adapts to different cultures.
- Delivering results – can do. Delivers, drives
Kenafric to win. Sets & prioritizes challenging targets. Decisive,
makes decisions. Focused, manages own time & other resources. Is cost
conscious without reducing profitability and compromising quality. Manages
risks.
- Managing a changing environment – analytical,
simplifies the complex & ambiguous. Thinks laterally & creatively.
Displays sound judgment, solves problems.
- Making a personal difference – positive &
courageous. Open, trustworthy & trusting. Resilient, takes personal
responsibility. Curious, seeks opportunities to learn.
- Communicating for impact – communicates with
enthusiasm & clarity. Inspires and influences others
How to Apply
Applications should be sent to recruit@kenafricind.com with the Job title as the subject matter of the email
Please note that only successful candidates will be contacted
We are an equal opportunity employer
Applications should be sent to recruit@kenafricind.com with the Job title as the subject matter of the email
Please note that only successful candidates will be contacted
We are an equal opportunity employer