I&M Bank, a leading Kenyan
commercial banking group with a regional presence in 4 countries, is looking
for the following key personnel to spearhead their ambitious business line
expansion plans.
Assistant Marketing Manager
Ref: AMM/11/2014
Job Summary: The Central Marketing Unit of I&M Bank handles all brand management functions of the I&M Bank Group including advertising and promotions, media and public relations, event management, sponsorships, corporate brand management, corporate communications and publications.
Reporting to the Marketing Manager,
this position will specifically handle the Advertising Agency and Media related
functions within the Marketing Team.
Duties and Responsibilities
- Coordinating with the Bank’s Advertising
Agency to handle creative production of all communication material
- Media planning and buying – billboards, TV,
radio, video displays etc
- Press relations, public relations, corporate
communications
- Other functions as assigned within the
Marketing Team
Personal Skills/Attributes:
- Leadership skills with good interpersonal
skills
- Smart, articulate, intelligent with attractive
personality and impeccable communications skills
- Ability to make decisions
Qualifications and Experience:
- Graduate, MBA preferred
- At least 5 years’ experience working in a
major Advertising Agency with hands-on functional experience in Media and
Client Servicing.
- Exposure to Creative and Public Relations
functions would be strong advantages
- Industry experience in Marketing department of
a Commercial Bank or in handling Banking Sector clients in an advertising
agency would be an advantage
- Preferred age 30-35 years
Candidates with no advertising agency
experience need not apply.
Social Media Officer
Ref: SMO/11/2014
Job Summary: The job holder will join the Social Media Team of the Bank which develops and manages the growing Social Media and Online activities for the Bank.
Ref: SMO/11/2014
Job Summary: The job holder will join the Social Media Team of the Bank which develops and manages the growing Social Media and Online activities for the Bank.
This includes but not limited to
implementing the Bank’s Social Media strategy, developing brand awareness,
generating inbound traffic and cultivating leads and sales.
Duties and
Responsibilities
Social Media Marketing Officer will report to the Social Media Manager and will assist in:
1. Implementing Social Media Strategy
Social Media Marketing Officer will report to the Social Media Manager and will assist in:
1. Implementing Social Media Strategy
- Developing the plan and the parameters for the
Bank’s Social Media Strategy.
- Determining objectives, establishing what needs
to be accomplished and defining how it will be done, in close liaison with
various departments.
2. Managing all Bank’s Social Media
and websites
- Ensuring Social Media accounts are updated on
a daily basis and that messaging is timely and relevant. This also
includes using various social media tools to schedule posts/tweets to
appear during the day, overnight and on weekends, to promote the brands to
night owls and clients in different time zones.
- Creation of animated videos using available
tool, and video
- Creation of staff/ customer interviews.
3. Engaging in dialogue when
necessary and monitoring customer issues
- Monitoring the Social sites for any positive
or negative feedback about I&M Bank and its products & services,
and following up on the feedback.
- Encouraging and thanking individuals for
positive feedback, and mollifying any unhappy customers
4. Monitoring trends and encouraging
adoption of Social Media tools
- Identifying and reporting on Social Media
trends in order to be on top of the latest trends and tools to ensure that
we are ahead of competition
5. Searching for news/articles to
post
- Constantly scouring in the Internet and the
news headlines for articles, stories and tips that are industry related
and which can be posted to the Social Media accounts to promote the Bank’s
brand.
6. Implementing Social Media
campaigns
- Designing e-fliers, posters, screensavers etc
and generating ideas on contests on Facebook and Twitter to drive
engagement on these Social Media sites.
- Developing these ideas and bringing them to
fruition.
7. Managing Social Media campaigns
- Tracking and monitoring the effectiveness and
success of online initiatives (Facebook ads, Twitter ads and Google ads),
in order to calculate return on investment.
- Providing reports on what worked and what
didn’t work.
8. Using social networking analysis
tools
- Using various analytical tools available to
measure I click traffic activity, response times, and complaints in order
to know the effectiveness of different channels. This can either be weekly
or monthly.
10. Monitoring both the Internet and
social events for brand related activities
There are always conversations going
on in the social space and social events that provide the perfect opportunities
for us to promote the Bank.
The role holder will be expected to
actively research and look for conversations going on in the social space and
social events that provide perfect opportunities to promote the
Bank
11. Providing feedback internally
11. Providing feedback internally
- Communicating to relevant internal departments
on public feedback, complaints and conversations surrounding various
brands in the market
12. Promoting Social Media within the
organization
- Educating staff on the importance and use of
social media, as well as implementing campaigns and promoting Social Media
activities internally.
13. Email Communication sent
externally and Internally
- Creating and designing content for various
communications sent internally and externally.
14. Website/ Wikipedia, Intranet
& Branch Digital Display maintenance
- Updating various online sites on need basis
and ensuring all online channels are regularly updated.
Personal Skills/Attributes:
- A creative mind (Thinking out of the box)
- Excellent communications skills; must have
excellent writing and language skills and knowledge on how to write
effective copy in different styles, for websites, twitter, Facebook,
etc.
- Must have ability to visualise as well as
convey a message into relevant and interesting content.
- Have good technical skills for designing
creatives e.g. using tools such as Photoshop
- Aware/familiar with online tools for Social
Media management
- Customer focused
- Should be creative and technology savvy person
with innovative ideas
Qualifications and Experience:
- Bachelor’s degree in Marketing, Journalism and
Public Relations. MBA preferred
- Demonstrated experience in a specialized
social Media and digital marketing company or be a key member of the
Social Media team of a major organization
- At least 2 years’ experience of Social Media
Marketing in– LinkedIn, Twitter, Facebook, Google+, YouTube, Instagram
e.t.c
- Experience in handling social media within the
banking sector will be an added advantage
- Preferred age 25-30 years
Candidates with no prior hands on
experience in handling social media in an organisation need not apply.
Relationship Manager - Asset Finance
Ref: RMAF/11/2014
Job Summary: The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.
Job Summary: The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.
It also involves effective relationship
management of Vehicle/Equipment vendors, Insurance companies as well as clients
to attract new business, grow wallet share and ensure retention of existing
business portfolio.
The role is also a liaison point for
business teams across the branch network.
Key Duties and
Responsibilities
The incumbent will report to the Manager Asset Finance and will be responsible for:
The incumbent will report to the Manager Asset Finance and will be responsible for:
- Generating new Asset Finance and Insurance
Premium Finance business through effective relationship management of
assigned portfolio of motor vehicle dealers, insurance companies and the
branch network.
- Growing Asset Finance and Insurance Premium
Finance business through direct recruitment of potential clients.
- Training and undertaking capacity building for
the assigned portfolio of branches, insurance companies and Asset Vendors.
- Carrying out credit appraisals and call
reports for sanction on ad hoc basis.
- Maintaining effective business relationship
with motor vehicles dealers through regular visits and quick resolution of
any outstanding issues with regard to customer requests.
- Aggressively following up on approved retail
asset finance business with the view of accelerating drawdown as well as
supporting disbursement process to branches and motor vehicle dealers.
- Guiding dealers / customers on HP / IPF
documentation to ease the disbursement process.
- Growing the Asset Finance and Insurance
Premium Finance Book by seeking increased wallet share of existing client
portfolio of the bank.
- Occasionally formulating and implementing
joint dealer promotion schemes when required.
- Marketing additional loan facilities to bank’s
clients at the point of loan liquidation or insurance renewal through
telephone calls, written communication as well as visits while liaising
with the respective branch / corporate relationship.
- Actively participating in functions and events
that facilitate selling of bank products especially Asset Finance and
Insurance Premium Finance products.
- Regularly updating dealers, insurance
companies, insurance brokers and agents by keeping them informed on the
various product features or newly developed products that are targeted to
retain a competitive edge in the market.
- Cross selling other Bank products to customers
where opportunities for such sale are identified, this will entail
involving staff from other functions in order to reinforce such sale.
- Ensuring timely and efficient service delivery
by co-coordinating with the processing team to ensure that all
applications received are processed in a timely manner and clients, dealers,
insurance companies and brokers are advised of Banks decision within the
set timelines.
- Timely and efficient handling of queries or
requests from existing and potential Bank customers through phone calls,
email or physical visits to client premises.
- Liaising with the Business drivers at branch
level, the Processing team, Asset Finance and Branch Managers to pay
select clients courtesy calls.
- Following up on deferred applications to
ensure closure on any pending items.
- Ensuring motor vehicle dealers and other
business partners have access to required stationery/forms
- Aiding in recovery of non-performing loans
where additional & useful information is available.
Qualifications and Experience:
- Bachelor’s degree in Business/Marketing field
or its equivalent from a recognized institution.
- Chartered Institute of Marketing diploma or
its equivalent; and
- Member of Chartered Institute of Marketing
(CIM) or equivalent professional body.
- Credit / Risk related Course.
- At least 3 years relevant experience
Personal Skills / Attributes
- Numeric skills.
- Excellent communication, presentation , and
report writing skills
- Good financial analysis skills;
- Good Interpersonal skills
- Good negotiation skills.
- Excellent problem solving and decision making
skills;
- Knowledgeable in credit /lending.
- Basic understanding of Banking Law;
- Knowledgeable in the Banking Act, CBK
prudential guidelines and credit policies.
Relationship Manager - Financial
Institutions
Ref: RMFI/11/2014
Job Summary: The jobholder will be responsible for developing and growing FI business.
Key responsibilities:
The Incumbent will report to the Assistant General Manager- Trade & Financial Institutions and will be responsible for:
Ref: RMFI/11/2014
Job Summary: The jobholder will be responsible for developing and growing FI business.
Key responsibilities:
The Incumbent will report to the Assistant General Manager- Trade & Financial Institutions and will be responsible for:
- Establishing and pro-actively maintaining FI
relationships within Kenya, Uganda, Tanzania, Rwanda, Burundi, Ethiopia,
South Sudan, Mauritius, DRC, Zambia, Malawi, Mozambique.
- Engaging with the Credit divisions of I&M
Bank and subsidiaries to arrange Trade finance facilities and Treasury
dealing limits for FI Clients across the full product spectrum.
- Identifying key drivers & growth
opportunities per each country and developing strategy to bring onboard FI
including commercial banks, Development and Financial Institutions
and Central Banks. The objective of the strategies will be to optimize
revenue from Trade Finance business, Settlement accounts and Treasury
transactions.
- Developing specific strategies to support the
Bank’s corporate clients in regional trade business using the FI network.
- Developing I&M Bank’s local strategies per
country aimed at providing local and inter-regional services to local
banks & global banks and supporting inter-regional trade.
- Adapting international products to suit the
Financial Institutions operating in local markets with respect to local
regulations, operations and market risks involved.
- Providing market knowledge and periodic
updates to internal management regarding regional developments and
regulations that affect business.
- Assisting in organizing seminars for FI and
Corporate Clients across the bank and subsidiaries.
- Working with respective country institutions
such as the Central Banks, Bankers Associations , Association
Cambist Internationale (Financial Markets Associations) to support
“market best practice”.
- Negotiating with correspondent banks on
pricing and undertaking periodic Management information statistics on Line
utilizations, fees collections, charges paid, volume of reciprocal
business brought back to the I&M Bank group and subsidiaries in order
to get best value of correspondent relationship for I&M Bank Group.
- Creating an operational procedure for
Financial Institutions operations.
- Acting as the focal point of contact with our
compliance department in order to ensure that all counterparties and
correspondents have met the Bank’s standard AML policies, KYC and any
Internal/ external) regulatory conditions.
- Developing a structured Request for Proposal
(RFP) questionnaire that will be utilized by I&M Bank Group to solicit
for correspondent services and preparing MIS Reports and compiling statistics
for Senior Management for decision making purposes.
- In conjunction with Head of Risk, developing a
computerized simulation model that will assist in rating of banks.
Based on the CAMEL approach and other qualitative measures like management
quality and likelihood of stakeholder support for use in onboarding new
relationships and undertake annual reviews of counterparties.
- Determining the routing of the trade business
based on best value proposition.
- Developing products to market to the Financial
Institutions and drawing up suitable marketing material for the same.
Minimum Requirements:
- Business related degree.
- Professional qualification in AKIB and/or
Certificate of Finance in International Trade
- 5 years of experience in banking operations 2
of which should be in a similar position
- Fair appreciation of ICC rules i.e. UCPDC,
URR, URC, URDG and inherent risks in International Trade.
- Excellent knowledge of trade documentation and
shipping terms.
- Good analytical and problem solving skills.
- Excellent interpersonal and communication
skills.
- Proficiency in the use of information
technology
- Well versed with CBK Prudential Guidelines
relating to Trade Finance
- Knowledge of relevant bank processes, policies
and procedures.
If you believe you meet the above
requirements, send your application together with a comprehensive curriculum
vitae indicating your qualifications, present position, contact and names of
three referees.
Your application should reach the
below address on or before 6th December, 2014.
Please quote reference number
followed by the position applied for in the application
AGM- Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
AGM- Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic
disqualification.