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I&M Bank Jobs in Kenya

I&M Bank, a leading Kenyan commercial banking group with a regional presence in 4 countries, is looking for the following key personnel to spearhead their ambitious business line expansion plans.

Assistant Marketing Manager


Job Summary: The Central Marketing Unit of I&M Bank handles all brand management functions of the I&M Bank Group including advertising and promotions, media and public relations, event management, sponsorships, corporate brand management, corporate communications and publications. 

Reporting to the Marketing Manager, this position will specifically handle the Advertising Agency and Media related functions within the Marketing Team.
Duties and Responsibilities
  • Coordinating with the Bank’s Advertising Agency to handle creative production of all communication material
  • Media planning and buying – billboards, TV, radio, video displays etc
  • Press relations, public relations, corporate communications
  • Other functions as assigned within the Marketing Team
Personal Skills/Attributes:
  • Leadership skills with good interpersonal skills
  • Smart, articulate, intelligent with attractive personality and impeccable communications skills
  • Ability to make decisions
Qualifications and Experience:
  • Graduate, MBA preferred
  • At least 5 years’ experience working in a major Advertising Agency with hands-on functional experience in Media and Client Servicing.
  • Exposure to Creative and Public Relations functions would be strong advantages
  • Industry experience in Marketing department of a Commercial Bank or in handling Banking Sector clients in an advertising agency would be an advantage
  • Preferred age 30-35 years
Candidates with no advertising agency experience need not apply.

Social Media Officer


Job Summary: The job holder will join the Social Media Team of the Bank which develops and manages the growing Social Media and Online activities for the Bank. 

This includes but not limited to implementing the Bank’s Social Media strategy, developing brand awareness, generating inbound traffic and cultivating leads and sales.
Duties and Responsibilities

Social Media Marketing Officer will report to the Social Media Manager and will assist in:

1. Implementing Social Media Strategy

  • Developing the plan and the parameters for the Bank’s Social Media Strategy.
  • Determining objectives, establishing what needs to be accomplished and defining how it will be done, in close liaison with various departments.
2. Managing all Bank’s Social Media and websites
  • Ensuring Social Media accounts are updated on a daily basis and that messaging is timely and relevant. This also includes using various social media tools to schedule posts/tweets to appear during the day, overnight and on weekends, to promote the brands to night owls and clients in different time zones.
  • Creation of animated videos using available tool, and video
  • Creation of staff/ customer interviews.
3. Engaging in dialogue when necessary and monitoring customer issues
  • Monitoring the Social sites for any positive or negative feedback about I&M Bank and its products & services, and following up on the feedback.
  • Encouraging and thanking individuals for positive feedback, and mollifying any unhappy customers
4. Monitoring trends and encouraging adoption of Social Media tools
  • Identifying and reporting on Social Media trends in order to be on top of the latest trends and tools to ensure that we are ahead of competition
5. Searching for news/articles to post
  • Constantly scouring in the Internet and the news headlines for articles, stories and tips that are industry related and which can be posted to the Social Media accounts to promote the Bank’s brand.
6. Implementing Social Media campaigns
  • Designing e-fliers, posters, screensavers etc and generating ideas on contests on Facebook and Twitter to drive engagement on these Social Media sites.
  • Developing these ideas and bringing them to fruition.
7. Managing Social Media campaigns
  • Tracking and monitoring the effectiveness and success of online initiatives (Facebook ads, Twitter ads and Google ads), in order to calculate return on investment.
  • Providing reports on what worked and what didn’t work.
8. Using social networking analysis tools
  • Using various analytical tools available to measure I click traffic activity, response times, and complaints in order to know the effectiveness of different channels. This can either be weekly or monthly.
10. Monitoring both the Internet and social events for brand related activities
There are always conversations going on in the social space and social events that provide the perfect opportunities for us to promote the Bank. 

The role holder will be expected to actively research and look for conversations going on in the social space and social events that provide perfect opportunities to promote the Bank 

11. Providing feedback internally
  • Communicating to relevant internal departments on public feedback, complaints and conversations surrounding various brands in the market
12. Promoting Social Media within the organization
  • Educating staff on the importance and use of social media, as well as implementing campaigns and promoting Social Media activities internally.
13. Email Communication sent externally and Internally
  • Creating and designing content for various communications sent internally and externally.
14. Website/ Wikipedia, Intranet & Branch Digital Display maintenance
  • Updating various online sites on need basis and ensuring all online channels are regularly updated.
Personal Skills/Attributes:
  • A creative mind (Thinking out of the box)
  • Excellent communications skills; must have excellent writing and language skills and knowledge on how to write effective copy in different styles, for websites, twitter, Facebook, etc.  
  • Must have ability to visualise as well as convey a message into relevant and interesting content.
  • Have good technical skills for designing creatives e.g. using tools such as Photoshop
  • Aware/familiar with online tools for Social Media management
  • Customer focused
  • Should be creative and technology savvy person with innovative ideas
Qualifications and Experience:
  • Bachelor’s degree in Marketing, Journalism and Public Relations. MBA preferred
  • Demonstrated experience in a specialized social Media and digital marketing company or be a key member of the Social Media team of a major organization
  • At least 2 years’ experience of Social Media Marketing in– LinkedIn, Twitter, Facebook, Google+, YouTube, Instagram e.t.c
  • Experience in handling social media within the banking sector will be an added advantage
  • Preferred age 25-30 years
Candidates with no prior hands on experience in handling social media in an organisation need not apply.

Relationship Manager - Asset Finance
Ref: RMAF/11/2014

Job Summary: The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.

It also involves effective relationship management of Vehicle/Equipment vendors, Insurance companies as well as clients to attract new business, grow wallet share and ensure retention of existing business portfolio. 

The role is also a liaison point for business teams across the branch network.
Key Duties and Responsibilities

The incumbent will report to the Manager Asset Finance and will be responsible for:

  • Generating new Asset Finance and Insurance Premium Finance business through effective relationship management of assigned portfolio of motor vehicle dealers, insurance companies and the branch network.
  • Growing Asset Finance and Insurance Premium Finance business through direct recruitment of potential clients.
  • Training and undertaking capacity building for the assigned portfolio of branches, insurance companies and Asset Vendors.
  • Carrying out credit appraisals and call reports for sanction on ad hoc basis.
  • Maintaining effective business relationship with motor vehicles dealers through regular visits and quick resolution of any outstanding issues with regard to customer requests.
  • Aggressively following up on approved retail asset finance business with the view of accelerating drawdown as well as supporting disbursement process to branches and motor vehicle dealers.
  • Guiding dealers / customers on HP / IPF documentation to ease the disbursement process.
  • Growing the Asset Finance and Insurance Premium Finance Book by seeking increased wallet share of existing client portfolio of the bank.
  • Occasionally formulating and implementing joint dealer promotion schemes when required.
  • Marketing additional loan facilities to bank’s clients at the point of loan liquidation or insurance renewal through telephone calls, written communication as well as visits while liaising with the respective branch / corporate relationship.
  • Actively participating in functions and events that facilitate selling of bank products especially Asset Finance and Insurance Premium Finance products.
  • Regularly updating dealers, insurance companies, insurance brokers and agents by keeping them informed on the various product features or newly developed products that are targeted to retain a competitive edge in the market.
  • Cross selling other Bank products to customers where opportunities for such sale are identified, this will entail involving staff from other functions in order to reinforce such sale.
  • Ensuring timely and efficient service delivery by co-coordinating with the processing team to ensure that all applications received are processed in a timely manner and clients, dealers, insurance companies and brokers are advised of Banks decision within the set timelines.
  • Timely and efficient handling of queries or requests from existing and potential Bank customers through phone calls, email or physical visits to client premises.
  • Liaising with the Business drivers at branch level, the Processing team, Asset Finance and Branch Managers to pay select clients courtesy calls.
  • Following up on deferred applications to ensure closure on any pending items.
  • Ensuring motor vehicle dealers and other business partners have access to required stationery/forms
  • Aiding in recovery of non-performing loans where additional & useful information is available.
Qualifications and Experience:
  • Bachelor’s degree in Business/Marketing field or its equivalent from a recognized institution.
  • Chartered Institute of Marketing diploma or its equivalent; and
  • Member of Chartered Institute of Marketing (CIM) or equivalent professional body.
  • Credit / Risk related Course.
  • At least 3 years relevant experience
Personal Skills / Attributes
  • Numeric skills.
  • Excellent communication, presentation , and report writing skills
  • Good financial analysis skills;
  • Good Interpersonal skills
  • Good negotiation skills.
  • Excellent problem solving and decision making skills;
  • Knowledgeable in credit /lending.
  • Basic understanding of Banking Law;
  • Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

Relationship Manager - Financial Institutions


Job Summary: The jobholder will be responsible for developing and growing FI business.

Key responsibilities:

The Incumbent will report to the Assistant General Manager- Trade & Financial Institutions and will be responsible for:
  • Establishing and pro-actively maintaining FI relationships within Kenya, Uganda, Tanzania, Rwanda, Burundi, Ethiopia, South Sudan, Mauritius, DRC, Zambia, Malawi, Mozambique.
  • Engaging with the Credit divisions of I&M Bank and subsidiaries to arrange Trade finance facilities and Treasury dealing limits for FI Clients across the full product spectrum.
  • Identifying key drivers & growth opportunities per each country and developing strategy to bring onboard FI including commercial banks, Development  and Financial Institutions and Central Banks. The objective of the strategies will be to optimize revenue from Trade Finance business, Settlement accounts and Treasury transactions.
  • Developing specific strategies to support the Bank’s corporate clients in regional trade business using the FI network.
  • Developing I&M Bank’s local strategies per country aimed at providing local and inter-regional services to local banks & global banks and supporting inter-regional trade.
  • Adapting international products to suit the Financial Institutions operating in local markets with respect to local regulations, operations and market risks involved.
  • Providing market knowledge and periodic updates to internal management regarding regional developments and regulations that affect business. 
  • Assisting in organizing seminars for FI and Corporate Clients across the bank and subsidiaries.
  • Working with respective country institutions such as the Central Banks, Bankers Associations , Association Cambist  Internationale (Financial Markets Associations) to support “market best practice”.
  • Negotiating with correspondent banks on pricing and undertaking periodic Management information statistics on Line utilizations, fees collections, charges paid, volume of reciprocal business brought back to the I&M Bank group and subsidiaries in order to get best value of correspondent relationship for I&M Bank Group.
  • Creating an operational procedure for Financial Institutions operations.
  • Acting as the focal point of contact with our compliance department in order to ensure that all counterparties and correspondents have met the Bank’s standard AML policies, KYC and any Internal/ external) regulatory conditions.
  • Developing a structured Request for Proposal (RFP) questionnaire that will be utilized by I&M Bank Group to solicit for correspondent services and preparing MIS Reports and compiling statistics for Senior Management for decision making purposes.
  • In conjunction with Head of Risk, developing a computerized simulation model that will assist in rating of banks.  Based on the CAMEL approach and other qualitative measures like management quality and likelihood of stakeholder support for use in onboarding new relationships and undertake annual reviews of counterparties.
  • Determining the routing of the trade business based on best value proposition.
  • Developing products to market to the Financial Institutions and drawing up suitable marketing material for the same.
Minimum Requirements:
  • Business related degree.
  • Professional qualification in AKIB and/or Certificate of Finance in International Trade
  • 5 years of experience in banking operations 2 of which should be in a similar position
  • Fair appreciation of ICC rules i.e. UCPDC, URR, URC, URDG and inherent risks in International Trade.
  • Excellent knowledge of trade documentation and shipping terms.
  • Good analytical and problem solving skills.
  • Excellent interpersonal and communication skills.
  • Proficiency in the use of information technology
  • Well versed with CBK Prudential Guidelines relating to Trade Finance
  • Knowledge of relevant bank processes, policies and procedures.
If you believe you meet the above requirements, send your application together with a comprehensive curriculum vitae indicating your qualifications, present position, contact and names of three referees. 

Your application should reach the below address on or before 6th December, 2014. 

Please quote reference number followed by the position applied for in the application

AGM- Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100, 

Or email:

Only short listed candidates will be contacted. 

Canvassing will lead to automatic disqualification.

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