We are a
medium sized tours and travel company based in Nairobi specializing in cab
services, air ticketing, hotel & camp bookings, corporate events hires,
weddings convoys & outrider hires and executive Limousines transfers.
The
successful applicants will start working in January, 2014;-
Customer Care Executive /
Administrator
3 Positions
Job Scope
- Receive calls from current and potential clients.
- Answer questions about product details, the company and issues with account for the customers.
- Assist customers with technical issues or operational issues experienced focusing on analyzing and responding to public criticism and customer complaints.
- Meet Quality Assurance Requirements.
- Co-ordinate presentation
- Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
- Writes and edits company publicity materials and press releases.
- Gathering information in specific areas and the impact on customers, and forwarding the same to the head of operations.
- Telesales functions.
- Handling administrative and procurement duties of the company.
Other Duties
- Helps in developing overall social media marketing strategies.
- Maintain external social media sites and consistently updates and controls content and design.
- Job Requirements
- Diploma in Business Administration, Sales & Marketing or customer service management.
- Must be able to handle stress and work odd hours including Saturdays and public Holidays.
- Must be a well presentable lady of high integrity.
- Must able work under pressure and observe strict deadlines.
- Must be above 28 years old with atleast 2-3 years experience in busy customer care environment in Tours & Travel industry.
- Computer applications knowledge is a MUST.
- Basic training in Customer Care Service is an added advantage.
How to Apply:
Interested
qualified individuals should submit their Application and detailed CV via
E-mail; vacancies@africabstours.com
clearly Quoting the Position Title in the Subject line.
Female
candidates are highly encouraged to apply for all the positions.
Deadline
for receiving applications will be on 20/12/2013.
Only
shortlisted candidates will be contacted for interviews.
Canvassing
will lead to disqualification.