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ICT Officer Job Vacancy

TradeMark East Africa (TMEA) is funded by a range of development agencies with the aim of growing prosperity in East Africa through trade.

We believe that enhanced trade contributes to economic growth, a reduction in poverty and subsequently increased prosperity.

TMEA works closely with East African Community (EAC) institutions, national governments, business and civil society organisations to increase trade by unlocking economic potential through:
  • Increased market access;
  • Enhanced trade environment; and
  • Increased product competitiveness.

TMEA has its headquarters in Nairobi with branches in Arusha, Bujumbura, Dar es Salaam, Juba, Kampala and Kigali.

TMEA is seeking to recruit high calibre, results-oriented and self-driven experienced professionals to join our team in the positions listed below.

Job title: Information and Communication Technology (ICT) Officer

Line Manager title: ICT Manager

Grade: Officer 2

Direct reports: None

Department: Corporate Services, ICT

Location: Any of the EAC countries

Job Summary

The job holder is responsible for providing efficient and effective ICT support services through adherence to set ICT standards and best industry practices.

S/he will be responsible for the resolution of ICT issues related to the development, implementation, support and maintenance of hardware, software and network.

Roles and responsibilities
  • Provide advice and research to develop, implement and update the ICT strategy.
  • Provide technical support for the development and maintenance of ICT hardware and software infrastructure across various levels and locations.
  • Actively participate in the creation and maintenance of a help desk system.
  • Responsible for security of all aspects of ICT infrastructure including rolling out and maintaining Firewalls, Anti-Virus products, Web and Email Filters and Anti-Spam as well as ensuring ICT security policies are adhered to.
  • Maintenance of the physical assets of the ICT infrastructure including Servers, Laptops, Networks, printers and software.
  • Maintain the ICT asset register.
  • Responsible for the provision of ICT facilities for staff, including delivery of advice, acquisition of equipment, training, support and maintenance.
  • Responsible for the provision of staff ICT training, directly or through third parties, including development of an ICT training plan.
  • Use TMEA’s monitoring, evaluation and learning systems and processes.
  • Any other duty that may be assigned by the line manager.

Reports to: ICT Manager

Academic and professional qualifications
  • Undergraduate degree in Information Science , ICT or other relevant field.

Work experience
  • 5 years’ experience in ICT support , hardware, software and networking, in a busy work environment.

Additional skills
  • A self-motivated individual with the ability to work independently and effectively under minimal supervision.
  • A good team player.
  • Good oral and written communication skills with proven ability to communicate in a clear and succinct manner.
  • Ability to proactively identify gaps and provide timely, cost-effective and efficient solutions.
  • Excellent proficiency in MS Office applications.
  • Excellent attention to detail with good organisation, decision making and problem solving skills.

Application Details

These positions are available on initial 2-year contracts with attractive salary and benefit packages.

The ICT Officer will be based in any of the EAC countries and Finance Assistant will be based in Nairobi, Kenya.

These positions will have occasional travel around East Africa.

Please send us your cover letter and detailed CV, including your qualifications, experience, present position and current remuneration.

Your application should also include names and addresses of three referees, a working e-mail address and daytime telephone contacts.

The forwarding e-mail and cover letter must clearly indicate the position title on the subject line.

Send your application to by Friday, 4 October 2013 by 5.00pm East African time.

Interviews will be conducted in early November 2013 in Nairobi, Kenya.

Applications received after the deadline time and date will not be accepted.

We reserve the right to accept or reject any application.

Only short-listed candidates will be contacted.

TradeMark East Africa is an equal opportunity employer and is committed to open and transparent recruitment process

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