Safaricom
Limited is the leading mobile telecommunications company in Kenya.
At
Safaricom, we take pride in our talent and develop them to realize their
maximum potential!
Consumer Voice & VAS Communications Manager
Ref: MD__ CVVCM_APRIL_2013
Reporting
to Senior Manager- Consumer Business Unit Marketing, the role entails
understanding the overall strategy for the consumer business unit in order to
advice the team and lead them in outbound marketing activities for their
products.
The
role will require that you become an expert on the products, the market, and
competition and be able to translate this knowledge into high-impact materials
that clearly communicate the value of Safaricom consumer products to the
market.
Key Responsibilities
Key Responsibilities
- Having a
holistic understanding of the overall consumer voice and VAS strategy and
provide support by coordinating the marketing activities so as to deliver
on their overall objective.
- Work with
research team and product managers/business unit managers to ensure you
have a full understanding of the various consumer segments serviced by the
product category;
- Provide
strategic marketing input based on product understanding and research
analysis.
- Work closely
with the Senior Manager – Consumer Marketing on ‘Measurement and
Evaluation’ of advertising performance on product as well as on brand
equity tracking
- Develop the core
positioning, messaging and segmentation for Consumer Business unit when
liaising with advertising agency, media, activations, digital and
communications team.
- Market
Intelligence – expert on consumers and competition, new Markets
opportunities.
- Develop quality
briefs to advertising agencies that meet agreed objectives within specified
timelines and drive execution of approved campaigns
- Manage cost
estimates to ensure they are competitive.
- Living the
Safaricom way;
- Deliver a
superior customer experience across all our touch points.
Minimum
requirements
- Degree from a
recognized university preferably marketing and communication;
- 3 experience in
a marketing and communication role as well as understanding of media will
be an added advantage;
- Conversant with
Safaricom/telecommunication data products as well as full understanding of
the consumer business unit strategy;
- Excellent
written and verbal communication skills (articulate) coupled with good
listening and critical reasoning skills;
- Proactive,
confident, energetic and able to work under pressure with a positive
attitude and good organization skills;
- Team player,
excellent interpersonal and decision making skills.
Senior Integration Engineer
Ref: EBU_SIE__APRIL _2013
Ref: EBU_SIE__APRIL _2013
Reporting
to the Principal Integration Engineer, the role holder Facilitates client
on-boarding by enabling consumption of Safaricom products through technical
integration in a speedily and accurate fashion as well as client transitioning
to Technical Support by provision of relevant technical/integration documents.
The job holder’s key responsibilities will be to:
The job holder’s key responsibilities will be to:
- Complete all
client integrations within project timelines;
- Handle Simple
Integrations (Internet, MPLS, PRSP, UC, Cloud);
- Handle Complex
integrations (Autofailover/load-balancing, IPSEC VPNs, BGP Configuration,
Cloud etc.)
- Support the new
products go to market;
- Achieve quality
solutions integrations;
- Ensure best
practice integration standard is maintained (client added on Allot, TACACs
configured and standard configuration template used) ;
- Send integration
report (schematic diagram, configuration details, speed and latency tests
and service acceptance (filled service order form) by client) within 24
hrs. after integration
- Build high
performance, motivated and customer focused teams;
- Attend Internal
trainings to improve job productivity ;
- Respond, attend
and resolve customer queries/issues within 4 hrs. ;
- Ring fence
baseline customer revenues through proactive churn and credit notes
management
- Enforce Customer
test and acceptance criteria for complex projects.
The
ideal candidate should possess the following skills & competencies:
- Computer
Science, or Bsc. Electrical & electronic engineering,
Telecommunication engineering or equivalent;
- CCNA a must.
CCNP/CCIP/CCIE preferred;
- Excellent IP
skills including but not limited to MPLS, VRRP, HSRP, GLBP, IPSEC VPN, GRE
Tunnels and BGP;
- 2-4 years,
hands-on experience in technical support and implementation/configuration;
- Excellent
technical reporting skills;
- Customer care
experience a must;
- Excellent
communication skills (verbal and written);
- Innovative and
self-motivated;
- Result oriented;
- Self-Confidence.
If
you feel that you are up to the challenge and posses the necessary
qualification and experience please send your resume and application letter
indicating your experience and why you are the most suitable candidate for the
role clearly quoting the job title to the address below.
The
deadline for application is Tuesday, 7th May, 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via
E-mail to hr@safaricom.co.ke