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General Manager \ Client Service Leader Job in Kenya

Position: General Manager \ Client Service Leader
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
·         deal directly with customers either by telephone, electronically or face to face
·         respond promptly to customer inquiries
·         handle and resolve customer complaints
·         obtain and evaluate all relevant information to handle product and service inquiries
·         provide pricing and delivery information
·         perform customer verifications
·         set up new customer accounts
·         process orders, forms, applications and requests
·         organize workflow to meet customer timeframes
·         direct requests and unresolved issues to the designated resource
·         manage customers’ accounts
·         keep records of customer interactions and transactions
·         record details of inquiries, comments and complaints
·         record details of actions taken
·         prepare and distribute customer activity reports
·         manage administration
·         communicate and coordinate with internal departments
·         follow up on customer interactions
·         provide feedback on the efficiency of the customer service process
Education and Experience
·         Degree in Business related course preferable marketing
·         knowledge of customer service principles and practices
·         3 years working experience in the same position in an event company.
·         knowledge of relevant computer applications
·         knowledge of administrative procedures
·         numeric, oral and written language applications
·         product knowledge
Key Competencies
·         interpersonal skills
·         communication skills – verbal and written
·         listening skills
·         problem analysis and problem-solving
·         attention to detail and accuracy
·         data collection and ordering
·         customer service orientation
·         adaptability
·         initiative
·         stress tolerance
Deadline: kindly send you applications along with your current Gross Salary to ‘’ on or before 1st February 2013.

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