Client
Relationship Representative
This is a fantastic
opportunity for young, vibrant, talented individuals who have an interest in
joining a successful global outsource insurance team.
Role
Summary
To provide telesales support
with the aim to increase customer retention; cross-selling to increase average
number of policies per client; handle customer enquiries promptly, efficiently
and professionally across both inbound and outbound channels.
Duties
·
To call clients and confirm receipt of renewal notices received
before renewal date in line with script
·
Propose premium financing options to client in line with Company
policy for late renewals and recoveries.
·
To call clients to cross sell and/or up sell insurance products
to clients who have renewed policies in line with cross selling script.
·
Record information on reason for non-renewal or complaints
·
Flag follow ups and book appointments with clients
·
Send product information and/or proposal form to clients via
email.
·
Advise clients on premium payment options
·
To actively participate in process improvement meetings as
required
·
Back office processing between teams.
Knowledge
and experience
·
Degree or diploma
·
Call center experience sales experience and/or international
telesales experience will provide an advantage
·
Sales experience or financial services experience will provide
an added advantage
·
2-3 year work experience
Mandatory
requirement
·
Must be willing to work shifts occasionally
·
Fluent in English and Kiswahili – written and oral
·
Good computer literacy skills
·
Certificate of Good Conduct
If
you believe this is an exciting and challenging opportunity for you; then
please go to www.horizoncontactcenters.com for more details and to apply.
An attractive fixed and
variable remuneration is offered for this position.
Only shortlisted candidates
will be contacted.
Closing date is Friday 01st
February 2013.