Position: Customer Service
Representatives
4 Positions
Industry: Security
Location: Nairobi
Our client, a leading security provider in East Africa with its corporate
headquarters in Nairobi is looking for qualified individuals to fill the
position of Customer Service Representative. We are looking for candidates with experience in corporate customer service who have handled high-end clients and are able to project a strong corporate image.
Roles and Responsibilities
- Assist
the Customer Care Center in compiling collaterals, preparation of Client
Feedback List and Customer Care Plan.
- Prepare
product or service reports by collecting and analyzing customer
information
- Maintain
customer records by updating account information
- Contributing
to team effort by accomplishing related results as required
- Log
complaint into the system and ensure they are resolved in a timely and
effective manner.
- Communicate
timelines for resolving complaint to the client.
- Regular
follow up with the relevant HOD’s to ensure complaints are closed in time.
- Collect
Client details, interests and update information.
- Ensure
all clients are visited as per the planned schedule.
- Ensure
all contracts are signed as per company policy.
- Take
customer feedback on the Technical maintenance/service and installation.
Qualifications and Competencies
- A
Degree/Diploma in Communication/Public Relations or business related
course
- At
least 2 years Experience in customer service in a busy environment
- A
passion for Customer Service with outstanding problem solving
skills, documentation skills, quality focus, as well as information
analysis skills
- Outstanding
work ethic (reliable, motivated, professional and ability to work under
minimum supervision)
- Ability
to handle and resolve customer complaints promptly
- Good
report writing skills Product and market knowledge skills
To apply, send your CV ONLY with a passport size photo on the
right hand side to recruit@flexi-personnel.com by Friday 18th January
2013, indicating the position applied for as well as the minimum salary expectation
on the subject line.