Independent Electoral and Boundaries
Commission
Temporary Jobs
Call Center Representative - CCR
Specific duties and responsibilities:
- Attend
to phone calls with keen phone handling protocols;
- Respond
to enquiries, problem or concerns of IEBC callers;
- Ensure
that the caller’s concern is accurately documented;
- Create,
log and tract contacts that require further action;
- Document
the Frequently Asked Questions and forward to relevant IEBC department for
action;
- Perform
other duties as assigned.
Requirement for Recruitment:
- Degree
in social science (Law, Political Science, Communication, Journalism,
Education among others);
- A
good understanding of IEBC’s mandate;
- Previous
experience in customer service and front desk work;
- Minimum
1 – 2 years of working experience in customer care, call centre, front
office desk and related field;
- Fluent
in English and Kiswahili;
- Must
be computer literate.
Terms of employment
CCR will be contracted:
CCR will be contracted:
- For
a duration of six (6) months;
- For
a wage of Kshs: 50,000 only per month;
- No
other benefits or allowances will be paid to them.
NB.
- Applicants
attention is drawn to Section 30 of the IEBC Act in which Members or
Employees of the Commission will be held liable on conviction to a term of
imprisonment not exceeding three years or to a fine of not more than one
million shillings or both for subverting the process of free, fair
elections or interfering with the functions of the commission in
discharging its duty.
- Applicants
should fill the online form provided on the Commission website www.iebc.or.ke/careers .
Applications must be received on or before 4th December, 2012.
The Commission is an equal opportunity employer. Canvassing will lead to disqualification.
Only shortlisted candidates will be contacted.
Shortlisted candidates will be vetted as per Chapter Six of the
Constitution.
O.J.H. Oswago,
CEO/Commission Secretary
Independent Electoral And Boundaries Commission (IEBC)
Your Vote, Your Future
