Career opportunities at Union Insurance Rwanda Limited
UAP Group is a pan-African Financial Services Group with
interests in Insurance, Investment Management, Property Investment, Securities
Brokerage and Financial Advisory.
UAP is currently executing an ambitious pan-Africa growth and
expansion strategy in order to extend its business into new geographical
markets and to establish new business lines in high growth areas which
complements its existing core business of Insurance.
UAP, through its wholly owned subsidiary, Union Insurance Rwanda
Limited, has secured a licence to operate a general / non-life insurance
business in the Republic of Rwanda.
The company will offer excellent products and services available
in the other UAP Insurance Companies in the Region. It is the intention of the
Group to launch and commence operations before the end of October 2012.
In order to execute its ambitious growth strategy, Union
Insurance Rwanda Limited would like to recruit an initial dedicated team of
ambitious, focused and high performing professionals for the following key
roles:
Accountant
Reporting to Finance Manager, the jobholder will manage the
financial affairs of the Company in a professional manner that helps the
Company meet its financial obligations on a day to day basis.
Job Responsibilities
- To
manage the cash flow of the Company to ensure adequate cash resources so
that the Company can meet its day to day obligations and investment of any
surplus
- To
ensure that the Company’s credit policy is sufficiently adhered to by
effectively and efficiently managing the debtors in order for the Company
to meet its financial obligations and comply with the legislation
- To
ensure that accurate financial reports are delivered in time and the
Company is compliant with all the relevant authorities
- To
ensure that there is an effective payment function and that the
organization is able to meet its customers’ expectations
- Handle
bank correspondence and bank reconciliations
- Prepare
quarterly reinsurance accounts
Qualifications and Skills
- University
Degree in Finance, Commerce or related discipline
- ACCA
qualification or equivalent qualification
- Minimum
3 years’ experience in Finance or Accounting at supervisory level within
the Financial Services Industry
- Sound
analytical skills
- Good
communication skills
- Good
negotiation skills
- Integrity,
honesty
- Team
player and interpersonal skills
- Excellent
financial and computer skills including accounting software(s), Excel,
Word and database applications
Cashier
Reporting to Accountant, the Cashier will record, and account
for all payments made to the Company, and ensure its safe keeping until banking
is done
Job Responsibilities
- Receive
money and issue receipts accurately
- Allocate
monies received to respective policies and debit notes
- Ensure
monies received are kept safe
- Account
for the monies received on demand
- Ensure
that postdated cheques are receipted and banked as they fall due
- Ensure
that the cash office is secure at all times
- Ensure
that correct cash levels are maintained and alert the relevant authority
when the level has exceeded, to facilitate banking
- Ensure
proper distribution and filing of receipts
Qualification and Skills
- Diploma
in Finance or relevant discipline
- Basic
accounting skills
- Completed
Secondary Education Certificate
- Minimum
3 years’ experience in Finance or Accounting
- Ability
to work under pressure and meet deadlines
- Team
player
- Good
communication skills
IT Services Administrator
Reporting to the ICT Infrastructure Manager, the jobholder will
play a key role in ensuring the business is running on a stable technology
platform.
The jobholder will be responsible for day to day administration
and support of the desktops/laptops, network, operating systems, databases,
internet, intranet, messaging, business applications and other ICT tools that
enable business to run.
Job Responsibilities
- Resolve
reported desktops/laptops, network (data and voice) and printing problems
within the business operations
- Resolve
operating system, database, messaging, custom applications and Internet
technical problems on the server platforms that serve the business
- Ensure
that all the Group ICT standards and policies (including security) with
regard to usage and control of ICT assets are complied with by all users
in the business
- Coordinate
a centralized help desk support for local user inquiries that will dock in
to the Group ICT service desk support environment
- Work
with the Information Security Officer and Country Management to ensure
full awareness and adherence to ICT security controls as prescribed by the
information security policy
Qualifications and Skills
- University
degree in Information Systems - Computer Science or Business
Administration
- At
least 3 years’ experience in ICT infrastructure management within a
recognised enterprise running on a multiplatform environment (Unix,
NT/2000, Web, e-commerce), telecommunication, and network platforms
- Certification
from a relevant professional body on ICT systems
- Excellent
interpersonal, communication, problem solving and documentation skills.
- Ability
to work under pressure and deliver within set deadlines.
- Team
player
Customer Service & Complaints Handling Manager
Reporting to Head of Marketing and Distribution, the Customer
Service & Complaints Handling Manager will ensure that the customers’ needs
are understood and attended to in a manner that satisfies the customer and
enhances the company’s image.
Job Responsibilities
- Attend
to and resolve customers’ queries and complaints over the phone, Face to
face interactions and through written correspondence
- Handle
customer service issues that may arise in underwriting and claims
- Ensure
systems and procedures covering the front desk operations are adhered to
- Ensure
that the in house service standards are complied with in line with the
company’s customer service charter
- Ensure
that the customer service area is professionally manned
- Maintain
effective business relationships by constantly interacting with customers
and service providers so as to ensue customers have a pleasant experience
- Ensure
all personnel communicate politely and courteously with all clients
whether by phone, email or face to face
- Ensure
that all communication with customers is available to be seen and stored
for future reference as necessary
Qualifications and Skills
- University
degree in business or related discipline
- Minimum
4 years’ experience in customer service in the service industry
- Strong
written and oral communication skills in English and French
- ACII
qualification will be an added advantage
- Assertiveness
and self-drive
- Relationship
building
- Good
communication skills
- Good
administrative and supervisory skills
Claims Analyst
Reporting to General Manager, the Claims Analyst will ensure
that general insurance claims are handled expeditiously and in a professional
manner thereby meeting the customer expectations and the Company’s objectives.
Job Responsibilities
- Ensure
reserves are correctly set and regularly reviewed to reflect current
position of the company’s liability
- Monitor
the performance of service providers for effective service delivery
- Constantly
analyse the performance of various classes of business and give
recommendations to management on corrective measures to ensure the company
remains profitable
- Ensure
that claims are registered and acknowledged promptly and customers are
constantly updated on the status of the claim to ensure early conclusion
of the claim and enhance customer satisfaction.
- Ensure
that recoveries are initiated and followed to conclusion so as to reduce
the final cost of the claim
- Ensure
that cheque requisitions are raised upon receipt of discharge
vouchers/invoices to facilitate cheque processing
- Explore
the best alternative of dealing with a claim so as to minimize claim
expenses and costs
- Maintain
effective business relationships by constantly interacting with customers
and service providers so as to ensue customers have a pleasant experience
Qualifications and Skills
- A
University degree in business related discipline
- ACII
or diploma in CII or equivalent qualifications
- Minimum
3 years’ experience in insurance
- Assertiveness
and self drive
- Honesty,
reliability & dependability
- Good
interpersonal skills
- Sound
analytical and problem solving skills
- Relationship
building
- Good
communication skills
- Customer
service oriented
- Ability
to work under pressure, manage time efficiently and make decisions
effectively
- Ability
to solve problems and make decisions effective
Administrative / Customer Service Officer
Reporting to Managing Director , the Admin/Customer Service
Officer will provide administrative and customer service support to the Company
for efficient service delivery.
Job Responsibilities
- Receive
and record all security documents (e.g. log books, title deeds...) for
safe keeping in the safe to ensure they are safely kept
- Release
security documents as authorized
- Assist
in compiling reports
- Receive,
stamp and distribute mail within the company
- Receive
and direct visitors
- Assist
in ensuring that necessary regulatory business licenses are valid at all
times
- Coordinate
day-to-day office administrative issues; office cleanliness, equipment
functions for efficiency in the company
Qualifications and Skills
- Business
administration diploma
- Minimum
3 years’ experience in customer service
- University
degree in Business Administration, Commerce or related discipline will be
an added advantage
- Assertiveness
and self-driven
- Good
interpersonal skills
- Customer
service orientation
- Good
administrative and supervisory skills
Underwriting & Reinsurance Assistant Manager
Reporting to General Manager, the Underwriting & Reinsurance
Assistant Manager will oversee management, administration and the control of
the company’s underwriting reinsurance operations to ensure profitable, quality
and timely service.
Job Responsibilities
- Oversee
sound underwriting (management, assessment and managing of risks) for
general business
- Ensure
documentation is prepared correctly and released to customers within the
standard of service for effective service delivery
- Ensure
that effective business relationships with all our stakeholders are
maintained to assist in meeting overall company objective
- Ensure
compliance with regulatory and treaty requirements
- Signing
of accountable documents to ensure that they are as per terms agreed and
that they get the legal effect
- Ensure
proper management of all security documents within the department for
accounting purposes
- Ensure
preparation of management report for the department to advice the status
of the department at any time
- Ensure
timely preparation of various statistics and information for re-insurers,
re-insurance brokers and Insurance Regulatory Authority to show
performance of the treaty as well as comply with the Regulator.
- Manage
the facultative business (underwriting, claims and reconciliation)
Qualifications and Skills
- University
degree in business or related discipline
- ACII
qualification or equivalent qualification
- Minimum
5 years’ experience in underwriting operations
- Assertiveness
and self-driven
- Analytical
skills and problem solving skills
- Good
communication skills
- Good
administrative and supervisory skills
UAP is an equal opportunity employer and offers successful
candidates an attractive remuneration package, professional working environment
and excellent career prospects.
Interested candidates who meet the above requirements are
requested to send a copy of their Curriculum Vitae, copies of academic and
professional certificates covering letter and names and contacts of 3 referees
by email to: recruitment@uap-group.com quoting the role in the header of the
email.
Fluency in English, Kinyarwanda and French will be an added
advantage to all positions.
Applications
should be sent on or before 19th October 2012 to be addressed to the Group
Human Resources Manager, UAP Holdings Limited.